Total Quality Management (TQM) is a management approach that aims to continually improve processes and satisfy customers. Key aspects of TQM include customer focus, leadership commitment, employee involvement, and continual improvement. TQM evolved from quality control and assurance approaches, with major contributions from quality gurus like Deming and Juran. When implemented properly with a focus on processes, prevention, and organizational culture change, TQM can benefit organizations through increased competitiveness, productivity, customer loyalty, and profits.
TQM is an approach for continuously improving the quality of goods and services delivered through the participation of all levels and functions of the organization.
TQM is an intensive, long term efforts to transform all parts of the organization in order to produce the best product and service possible to meet customer’s need.
TQM is an approach for continuously improving the quality of goods and services delivered through the participation of all levels and functions of the organization.
TQM is an intensive, long term efforts to transform all parts of the organization in order to produce the best product and service possible to meet customer’s need.
Feigenbaum's Philosophy on Total Quality ManagementPiyush Tripathi
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
Productivity & Total Quality ManagementVaibhav Bhatt
Productivity and Total Quality Management Importance For An Organisation And How Can They Develop And Overall Efficiency Through Proper Quality Management Techniques
total quality management and team management Jagriti Rohit
TQM is a process design to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making”
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
Feigenbaum's Philosophy on Total Quality ManagementPiyush Tripathi
Armand Vallin Feigenbaum (April 6, 1922 – November 13, 2014) was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management (TQM).
Productivity & Total Quality ManagementVaibhav Bhatt
Productivity and Total Quality Management Importance For An Organisation And How Can They Develop And Overall Efficiency Through Proper Quality Management Techniques
total quality management and team management Jagriti Rohit
TQM is a process design to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making”
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
TQM is a holistic and comprehensive approach to achieving excellence in quality management. It is based on a philosophy of win-win, founded on a fundamental understanding of customer supllier relatinship, i.e that people and management are viewed in the context of serving customers. If people cannot buy-into this profound wisdom, then TQM will never become more than a fad.
Module - 1
Principles and Practice: Definition, basic approach, gurus of TQM, TQM Framework, awareness, defining quality, historical review, obstacles, benefits of TQM.
Quality Management Systems: Introduction, benefits of ISO registration, ISO 9000 series of standards, ISO 9001 requirements.
Student will be able to
Explain the various approaches of TQM
Infer the customer perception of quality
Analyze customer needs and perceptions to design feedback systems.
Apply statistical tools for continuous improvement of systems
Apply the tools and technique for effective implementation of TQM.
TEXT BOOKS:
Total Quality Management: Dale H. Besterfield, Publisher -Pearson Education India, ISBN: 8129702606, Edition 03.
Introduction - Need for quality - Evolution of quality - Definitions of quality - Dimensions of product and service quality - Basic concepts of TQM - TQM Framework - Contributions of Deming, Juran and Crosby - Barriers to TQM - Quality statements - Customer focus - Customer orientation, Customer satisfaction, Customer complaints, Customer retention - Costs of quality.
Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services. To properly execute on TQM methods, the entire organization needs to operate as a single unit in the pursuit of excellence
Evolution of Total Quality Management with respect to the contributions of some Total Quality Management Gurus like Deming, Joseph M. Juran, Crosby. Its an helpful presentation for novice of TQM students. It describes from 1900 to today how the Quality Management of a product has been developed and its effectiveness in business growth.
The ICH guidelines for stability testing define what information must be provided at the
time of applying to register a new drug molecule. These guidelines were first adopted in
1993. After revision and updation, the current version in use called Q1A(R2) has been
adopted since 2003. This guideline harmonizes the drug registration process for all drugs in
the USA, Japan, and the EU. This means a drug registered in one of these regions will not
require repeated stability testing when to be sold in any of the other two regions.
Stability testing is important because drug products must be stable when administered
to patients. If an unstable product degrades into toxic metabolites, or if the activity of the
drug reduces below 85% of the label claim, there can be serious therapy failures that may
even result in death. Stability testing also provides data to choose the formulation
parameters, excipients, and the right container-closure system to ensure safe and effective
quality products that retain activity throughout the shelf life.
Exploring the risk factors associated with peb projects in lahore.Rizwan Khurram
The construction industry is more exposed to risk than other industry. If the risk is not handled properly it may causes the poor performance on the industry. The Scale of building projects is large in nature and having large amount of investment. Wastage of any resource influence is high loss in project. All the losses are associated with risk factors. In Pakistan, only few researches have been done so far in this area. Thus this study needs focus of risk management in field of construction projects. We conclude from study that financial issue, skillful workers, shortage and inaccurate design are significant risk factors affecting the projects. Contractors are responsible for risk linked with machinery, material and quality related issues. While clients are responsible for the risk associated with scope of work. Study concludes that good coordination and communication between stakeholders and proper drawings works are key factors to control the project.
three phase of change,management of complex change,organizational change, Kotter eight steps, Bullock and batten, planned change,machine political organism, beckhar and harris change formula organism, kotter eight step with example
introduction to change management, what is change,categories of change, why change,organizational change,reaction of change,lewins theory, philosphy of change.
5. Quantified definition of Quality:
Q=P/E
where,
Q = quality
P = performance
E = expectations
If Q is greater than 1, then the customer has a good
feeling about the quality of product or service.
6. Dimensions of quality
Dimensions of quality are the different features of
product or service.
Functionality:
Functionality refers to the core features and
characteristics of a product that satisfy the customer.
Reliability:
Reliability is measured by mean time between failures
(MTBF) and mean time to first failure. Reliability is an
indicator of durability of products.
7. Usability:
A product should be user friendly. The customer
should be able to use the product easily without the
help of expert.
Maintainability:
It refers to the ease with which a product can be
maintained in the original condition. Maintainability is
measured as mean time to repair (MTTR).
Efficiency:
Efficiency is how much out put is taken by different
products on giving same input.
8. Aesthetics:
A product or service should not only perform well but
also appear attractive. It also includes color, finish and
overall look of product or service.
Serviceability:
It includes:
How well the customers are treated?
How complaints are handled and resolved?
How much time you take to resolve problem?
This feature plays a vital role in service organizations.
9. What is TQM?
TQM implies that every one associated with the
organization is committed towards continual
improvement of the organization through customer
satisfaction.
TQM – A Road to success
10. Gurus of TQM
• Dr. Walter Shewhart (1891-1967)
USA
Achievement: Control Charts
• Dr. Edward Deming (1900-1993)
USA
Achievement: PDCA cycle
11. • Joseph M Juran (1904 – 2008)
USA
Achievement: Juran Trilogy
• Philip Crosby (1926 – 2001)
USA
Achievement: Zero Defect philosophy
• Kaoru Ishikawa (1915 – 1987)
Japan
Achievement: Fish bone diagram
12. Evolution of TQM
• Quality Management philosophy was evolved in Japan
after second world war.
• An American expert Edwards Deming helped Japanese
to apply concepts of TQM.
• In 1968 the Japanese shaped the phrase Total Quality
Control and became the world quality leader.
• In the 1980 the U.S. Navel Air Systems coined the TQM
phrase. The Navy based most of the principles on the
Japanese Total Quality Control philosophy.
• In 80’s most companies in the world started applying this
concept and enhanced their productivity and profitability
remarkably.
13. Role of leadership in TQM
• Promoting cultural change
• Leading from the front
• Open communication
• Removing barriers between departments
• Instilling more customer focus
• Aligning company goals with Vision and Mission
14. Strategy for quality evolved with time is given:
Inspection
Quality control Pre-world war 2
-----------------------------------------------------------------------
Quality Assurance Post world war 2
Quality Management
TQM (Evolution of Quality)
In 1985 the Americans came up with the term TQM to
represent essentially the Japanese way of quality
management.
16. Quality Control Quality Assurance
• Reactive approach • Proactive approach
• Focuses on product/service • Focuses on process
• Find defects • Prevent defects
• Line function • Staff function
17. Quality Management:
QM comprises all activities of the overall management
function that determines the quality policy, objectives
and responsibilities & implement them by means such as
quality planning, quality control, quality assurance and
quality improvement with in the quality system.
18.
19.
20.
21. Main pillars of
Total Quality Management
• Customer Satisfaction • Performance Measurement
• Continual Improvement • Statistical Process Control
• Employee Involvement • Supplier evaluation
• Management commitment • Acceptance Sampling
• Process Capability/6σ
22. According to a worldwide Gallup poll of 20 000 people conducted
recently by Bozell Worldwide of America, world consumers
believe the best quality goods are made by Japan.
24. Obstacles to TQM implementation:
• Lack of management commitment
• Inability to change organizational culture
• Improper planning
• Lack of continuous training and education
• Isolated individuals and departments
• Ineffective measurement techniques
• Paying inadequate attention to internal & external
customers
• Inadequate use of empowerment and teamwork
• Failure to continually improve
25. Benefits of TQM include:
• Improves competitive position
• Increase adaptability to global markets
• Elevated productivity
• Eliminates defects
• Significantly reduces waste.
• Reduces quality costs
• Improves management communication
• Raises profits
• Customer loyalty