The document discusses various concepts related to leadership including definitions of leadership, transformational leadership, and important leadership concepts. It outlines James MacGregor Burns' concept of transformational leadership where leaders inspire followers to achieve higher levels of performance. The document also discusses the seven habits of highly effective people including being proactive, beginning with the end in mind, putting first things first, thinking win-win, seeking first to understand, synergy, and sharpening the saw. Finally, it discusses the importance of communication in leadership and the types of formal and interactive communication.
What is culture? What kinds of culture are there?
2. What are the key methods used to describe cultures? What are the additional determinants of cultures?
3. How does culture impact local business practices and how does cultural understanding apply to business
negotiating?
4. What is global business ethics and how is it impacted by culture?
5. How do ethics impact global businesses?
What is culture? What kinds of culture are there?
2. What are the key methods used to describe cultures? What are the additional determinants of cultures?
3. How does culture impact local business practices and how does cultural understanding apply to business
negotiating?
4. What is global business ethics and how is it impacted by culture?
5. How do ethics impact global businesses?
Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
Ob unit-v- Osmania University Syllabus- BBA-1st YearBalasri Kamarapu
: ORGANIZATIONAL CULTURE, CONFLICT AND EFFECTIVENESS :
Concept of Organizational Culture, Distinction between organizational culture and organizational
climate, Factors influencing organizational culture, Morale- concept and types of morale.
Managing conflict, Organizational Effectiveness - Indicators of organizational
effectiveness, Achieving organizational effectiveness. Organizational Power and Politics.
ORGANIZATIONAL BEHAVIOUR- UNIT-5-BBA-OSMANIA UNIVERSITY, Organizational Culture , Factors influencing organizational culture, Morale, Types of Morale, Organizational Effectiveness, Indicators of organizational effectiveness, Achieving Organizational effectiveness, Managing conflict, Causes of conflict , How to manage conflicts in an organisation , Managing conflict with the boss , Managing conflict with peers/colleagues , Managing conflicts with the subordinates .
Leadership is essential in quality management because it provides direction, motivation, and guidance to the organization's quality improvement efforts. Quality management involves ensuring that products or services meet or exceed customer expectations while maximizing efficiency, productivity, and profitability.
What is the Importance of Organizational Behaviour for an Employee.pdfMr. Business Magazine
The importance of organizational behaviour affects the most to an employee. It deals with the study of human behaviour within group settings and how this behaviour can be modelled through analysis to make a positive impact.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
Ob unit-v- Osmania University Syllabus- BBA-1st YearBalasri Kamarapu
: ORGANIZATIONAL CULTURE, CONFLICT AND EFFECTIVENESS :
Concept of Organizational Culture, Distinction between organizational culture and organizational
climate, Factors influencing organizational culture, Morale- concept and types of morale.
Managing conflict, Organizational Effectiveness - Indicators of organizational
effectiveness, Achieving organizational effectiveness. Organizational Power and Politics.
ORGANIZATIONAL BEHAVIOUR- UNIT-5-BBA-OSMANIA UNIVERSITY, Organizational Culture , Factors influencing organizational culture, Morale, Types of Morale, Organizational Effectiveness, Indicators of organizational effectiveness, Achieving Organizational effectiveness, Managing conflict, Causes of conflict , How to manage conflicts in an organisation , Managing conflict with the boss , Managing conflict with peers/colleagues , Managing conflicts with the subordinates .
Leadership is essential in quality management because it provides direction, motivation, and guidance to the organization's quality improvement efforts. Quality management involves ensuring that products or services meet or exceed customer expectations while maximizing efficiency, productivity, and profitability.
What is the Importance of Organizational Behaviour for an Employee.pdfMr. Business Magazine
The importance of organizational behaviour affects the most to an employee. It deals with the study of human behaviour within group settings and how this behaviour can be modelled through analysis to make a positive impact.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
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➢ Korean President visits Samsung Electronics R&D Center
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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2. Leadership is defined as individuals who are the leaders in
an organization, regarded collectively. It is the activity of
leading a group of people or an organization or the ability to do
this.
According to James MacGregor Burns introduce the concept
of leadership that a leader instill processes not control of
brute force. It shaped the organizational psychology as well
in setting specific behavior such as "leaders and followers
raise one another to higher levels of morality and motivation“.
Transformational leaders offer a purpose that transcends
short-term goals and focuses on higher order intrinsic needs.
2
3. Leadership require intuitive understand of human
behaviour with basic needs, wants & abilities of people.
Below mentioned are some of important Leadership
concepts are:
12 characteristics of quality leaders (refer pgs 30,31
Besterfield)
7 Habits of highly effective people ( Pgs. 32-39
Besterfield)
The Deming philosophy ( Pgs. 39-43 Besterfield)
Prepared By: Muhammad Salman
Jamil 3
4. Priority attention to external and internal customers needs
Empower, rather than control, subordinates.
Emphasize improvement rather than maintenance.
Emphasize prevention.
Encourage collaboration rather than competition.
Train and coach, rather than direct and supervise.
Learn from problems. When a problem exists.
Continually try to improve communications.
Continually demonstrate their commitment to quality.
Selection of suppliers on the basis of quality.
Establish organizational systems for quality effort.
Encourage and recognize team effort.
4
5. Habit 1: Be Pro-Active : Principle of Personal Choice
The term "proactive" as coined by Victor Frankl, its up to you that you are
in state of proactive or reactive in terms of responding.
Sometimes it considered as blaming other people and circumstances for
obstacles or problems.
Being proactive means taking responsibility for every aspect of your life.
Between stimulus and response, we have the power of free will to choose
our response.
Habit 2: Begin with the end in mind: Principle of Personal
Vision
This is about setting long-term goals based on "true north" principles
that will guide your daily life. It is defined by a Personal Mission
Statement .
It would help to Document your own vision in life, its difficult to
implement but essential.
5
6. Habit 3: Put first things first
• A framework for prioritizing work that is aimed at short-term goals
• Some tasks that appear not to be urgent, are in fact very important.
• Delegation is an important part of time management.
• Successful delegation focuses on results and benchmarks that are agreed
upon in advance, rather than prescribed as detailed work plans.
6
7. Habit 4: Think win-win (Public Victories)
An attitude whereby mutually beneficial solutions are sought that satisfy
the needs of all parties involved. It is based on full of emotions are:
Understanding
Attend to little things
Commitments
Clear expectations
Personal integrity
Habit 5: Seek first to understand, then to be understood
(Public Victories)
This habit is the most important principle of interpersonal relations.
Effective listening is not simply echoing what the other person has said
through the lens of one's own experience.
It is putting oneself in the perspective of the other person, listening
empathically for both feeling and meaning.
7
8. Habit 6: Synergy
Find ways of working in teams.
Apply effective problem solving.
Apply collaborative decision making.
Value differences.
Build on divergent strengths.
Leverage creative collaboration.
Embrace and leverage innovation.
Habit 7: Sharpen the saw
Finally, the seventh habit is one of renewal and continual improvement,
that is, of building one's personal capability.
To be effective, one must find the proper balance between actually doing
and improving one's capability to do that which you value.
8
9. It is defined as code of conduct of human behavior of
individuals & organizations.
It is the principles, values and beliefs that define what
is right and wrong behavior.
It is the process of influencing others to achieve goals.
Thus, we can define ethical leadership as the process of
influencing people through principles, values and
beliefs that embrace what we have defined as right
behavior.
9
10. There are numerous factors involved in identification of un-ethical
behavior in different aspects.
I. Organizations are not considering point of view of stakeholders
such as customers, employees etc.
II. Organizational rewards violate ethical standard for advertising.
III. Organization sets multiple standard for employees for working
at home or at work place.
IV. Managerial values of an organization hurts personal integrity.
V. There is not much check & balance between position and
powers of an employee.
VI. Organization’s investment on short term development
programs rather than long term and lack of knowledge of
employee affecting business as well.
10
11. Create and publish the aims and purposes of the organization
Do you have clear goals for the organization communicated to all employees?
Learn the new philosophy
How can everyone be empowered, feel a sense of ownership and share in the company’s
success?
Understand the purpose of inspection
With everyone participating our goals are to deliver perfect quality to our customers
Stop awarding business based on price alone.
We want to develop long term beneficial relationships with our suppliers.
Improve constantly and forever the System
At all levels, everyone should be involved in continuous improvement activities every
single day.
Institute training
If all employees are learning and growing every day, competition will be only a figment of
our imagination
11
12. Teach and institute leadership
The leaders select the music, set the tone and insure that everyone is on board at every
moment.
Drive out fear, create trust and create a climate for innovation
Ask your associates what they fear and then do whatever is necessary to get rid of it.
Optimize the efforts of teams, groups and staff areas
Find ways to open communications between suppliers, customers and all employees.
Eliminate exhortations for the work force
Value is placed on doing and demonstrating
Eliminate numerical quotas for the work force
The method is balancing technology with people’s needs and aspirations and eliminating
those non-value adding wastes.
Remove barriers to pride of workmanship
Why come to work if it is not joyous?
Encourage education and self-improvement for all
Ask and plan now for an ongoing continuous educational process to help everyone become
the best that they possibly can be.
Take action to accomplish the transformation.
Ask Dr. Shingo would always “DO IT!”
12
13. All are responsible for quality improvement especially the senior management
& CEO’s
Senior management must practice MBWA
Ensure that the team’s decision is in harmony with the quality statements of
the organization
Senior TQM leaders must read TQM literature and attend conferences to be
aware of TQM tools and methods
Senior managers must take part in award and recognition ceremonies for
celebrating the quality successes of the organization & coaching others and
teaching in TQM seminars
Senior managers must liaise with internal ,external and suppliers through
visits, focus groups, surveys must live and communicate TQM.
13
14. Begins with Sr. Managers and CEO’s & senior management role
can’t over stated.
Timing of the implementation process
Formation of Quality council
Union leaders must be involved with TQM plans implementation
Everyone in the organization needs to be trained in quality
awareness and problem solving
Quality council decides QIP projects.
14
15. The quality council includes CEO and Senior managers of the functional
areas -research, manufacturing ,finance ,sales, marketing etc. and one
coordinator and a union representative.
Duties- To develop the Quality statements e.g. Vision, Mission, Quality
policy statements, Core values etc.
To develop strategic long-term plans and annual quality improvement &
training program.
Monitor the costs of poor quality and determine the performance measure
of an organization.
Always find projects that improve the processes and produce customer
satisfaction.
Establish work-group teams and measure their progress with review the
recognition and reward system for the TQM system.
15
16. The core values and concept enables the framework for leaders throughout an
organization to take right decisions such as:
Visionary Leadership: It focus on the Future & it doesn’t only do relate to their titles
appear to have a similar focus but, most the terms used within the description of each
Core Value are identical.
Customer-Driven Excellence: It is based on two points judge by customers are
performance and Quality. There are some other characteristics that support these
behaviors are customer acquisition, satisfaction, preference, and loyalty; to positive
referrals; and, ultimately, to business expansion. It demands a customer-focused
culture. Therefore, customer-driven excellence demands organizational agility.
Organizational and Personal Learning: It achieve high level performance from
organization with systematic processes. It includes continuous improvement & better
approach. It is seven step process for organization & personal improvement.
16
17. Valuing workforce members and partners: According to modern concept of
an organization setup is concerned the direction to an organization under diverse
knowledge, skills & other parameters of work force. There are some challenges for
implementation of leadership are internal & external parameters. It merely depends
upon partnerships & alliances. These partnerships are helpful in a way to achieve
long term objectives, mutual investments & cost effective.
Agility: Due to rapid changes in organizations the companies needs to introduce
agility and flexibility in operations. These decisions are required for betterment of
product & services also government policies are part of these changes. Examples of
such cases are disrupted events. It is required that organization want to shift to new
cycle under limited resources. One of the strongest challenge is from design to
introduction time is considered as innovation cycle time.
Focus on the future: Every organization wants sustainability for longer periods
which involve internal & external variables. As some of the external factors are not in
control but a company needs to prioritize. When focusing organization’s future
customer’s expectation & economical conditions are key parameters. The company
needs to adopt strategic objective to accommodate all available resources. A focus on
future involves consideration of all stakeholders with risks other market factors.
17
18. Managing for innovation: Innovation plays an important role in
organizational success path. Innovation is required & all processes needs to
reshape as per market requirement. It would not possible without research &
development and integration as well. There is needs to introduce systematic
process & needs to trained staff accordingly then it would helpful for
organization success.
Management by fact: The numerical analysis tool is one of the important
tool in an organization which is helpful in analysis of performance. The data
involves many factors customer, product, supplier or stakeholder etc. It is
helpful in an organization towards decision making for management and
setting benchmark / indicator for an organization & setting goals.
Societal responsibility: There is social responsibility of an organization
towards society. Leaders of an organization focus on developing such
strategy that beneficial for public health & protection of society. There are
some factors that needs to take care and consider society problems
(Industrial Waste etc.) Managing societal responsibilities requires the
organization to use appropriate measures and leaders to assume
responsibility for those measures.
18
19. Focus on results and creating value: For good organization the results
matter a lot for performance measurement for all stakeholders. It would
help to bring loyalty and contributes towards economy for region. It is
helpful in balancing the resources effectively & removal conflicts if any. In
short, it would helpful in short & long run priorities and helpful in
monitoring performance and developing strategy to improve results.
Systems Perspective: A systems perspective includes your senior leaders’
focus on strategic directions and on your customers. There is role of
senior management to monitor these tasks accordingly. A systems
perspective also includes using your measures, indicators and other
variables to build your key strategies with proper linking with your work
systems and key processes and aligning your resources. Thus, a systems
perspective means managing your whole organization, as well as its
components, to achieve success.
19
20. Vision statement – A short declaration of what the
organization hopes to be tomorrow, it involve the sound
criteria for decision making.
Mission statement – A statement of purpose –who we are,
who are our customers, what we do , and how we do it. It
describe the functions of an organization for employees,
customer & suppliers.
Quality policy – is a guide for everyone in the organization
,how they should provide products and services to the
customers.
20
21. Strategic planning of an organization's process of defining
its strategy, or direction, and making decisions on allocating its
resources to pursue this strategy. It may also extend to control
mechanisms for guiding the implementation of the strategy.
There are below mentioned 7 steps for implementation of strategic
planning in an organization.
1. Customer needs
2. Customer positioning
3. Predict the future
4. Gap analysis
5. Closing the gap
6. Alignment
7. Implementation.
21
22. Goals must be focused
Goals must be concrete
Goals must be based on statistical evidence
Goals must have plan or method with resources
Goals must have a time-frame
Goals must be challenging yet achievable
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23. 1. Customer Needs: The first step is to discover the future needs of the
customers. Who will they be? Will your customer base change? What
will they want? How will they want? How will the organization meet
and exceed expectations?
2. Customer Positioning: The planners determine where organization
wants to be in relation to the customers. Do they want to retain, reduce,
or expand the customer base. Product or services with poor quality
performance should be targeted for breakthrough or eliminated. The
organization’s needs to concentrate its efforts on areas of excellence.
3. Predict the future: Next planners must look into their crystal balls to
predict the future conditions that will affect their product or service.
Demographics, economics forecasts, and technical assessments
or projections are tools that help predict the future.
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24. 4. Gap Analysis: This step requires the planner to identify the gaps between
the current state and the future state of the organization. An analysis of
the core values and concepts is an excellent
technique for pinpointing gaps.
5. Closing the Gap: The plan can now be developed to close the gap by
establishing goals and responsibilities. All stakeholders should be
included in the development of the plan.
6. Alignment: As the plan is developed, it must be aligned with the mission,
vision, and core values and concepts of the organization. Without this
alignment, the plan will have little chance of success.
7. Implementation: This last step is frequently the most difficult. Resources
must be allocated to collecting data, designing changes, and overcoming
resistance to change. Also part of this step is the monitoring activity to
ensure that progress is being made. The planning group should meet at
least once a year to assess progress and take any corrective action.
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25. It is defined for strategy development for long term for prolong for a
fiscal period. It also covers the strategy for shorter period for
managers, workers & operating staff.
It is required from all staff members to actively participate towards
policy making under provided skills. Normally, betterment of policy
would be year to year basis through suggestions from staff members.
The comparative criteria would be goals, objectives of an organization
under available resources. As some multi-national firms have standard
“Annual Quality Management Program”, it would be perfect if at initial
stages improvement matters discussed from specialist (Quality
Council) or experienced personal of an organization.
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26. The communication plays an import role in leadership it sets up
direction for an organization. Below are some factors of
communication are:
There must be clear feedback system that encourage two-way
communication at all levels.
Through proper communication would help to remove barriers.
There is need of effective communication is required at all levels
through periodical surveys so that clear message would b
transformed.
The purpose of such communication helps to influence attitudes,
behavior to achieve goals and objectives of an organization.
Prepared By: Muhammad Salman
Jamil 26
27. There are two basic types of communication are
formal & interactive.
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28. Discussion regarding Formal & interactive
Communication required
There are multiple requirement of an organization depends upon an
environment. Sometime interactive of un-formal situation required.
Interactive Communication When group discussion is required
you need to required knowledge, information sharing or training programs
management needs to communicate with the staff no one way
communication. Or there is group discussion every member of a group can
ask question. It is required when managers required to share information
with staff such type of communication used.
Formal Communication It’s a primary mode of communication &
considered as one-one communication. Although it has different shades such
as Email or printed media. The use of interned is also used in this form of
communication for external information. There are other tolls using in this
form are satellite television, presentation, video conferencing etc. are using
this form of communication.
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29. Introduced in 1959, the 914 copier was a money machine nonpareil. It
was also arguably the finest product ever produced by any company
since it combined four technologies: chemical, optical, mechanical and
electronics.
By the time it was retired in 1973, it was the biggest-selling industrial
product of all time, and Xerox was in the dictionary as a synonym for
photocopy. Success spoiled Xerox. To sustain its rapid growth, it needed
to move beyond copiers, but what could ever measure up to the 70% gross
profit margins of the 914?
The strategy was for a cultural change that enabled and empowered
people with quality tools and processes to:
1. Meet customer requirements.
2. Achieve business priorities.
3. Continuously improve.
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