SlideShare a Scribd company logo
Change Management
              By
    Dr. Vijay Kr Khurana
What is Change Management?
• Change management refers to the task of managing
  change.
• Managing change refers to the making of changes in
  a planned and managed or systematic fashion.
Change Management Principles
Following principles:
• At all times involve and seek support from people within
   system (system = environment, processes, culture,
   relationships, behaviours, etc., whether personal or
   organisational).
• Understand where you are / the organisation is at the
   moment.
• Understand where you want to be, when, why, and what the
   measures will be required for reaching / getting there.
• Plan development towards above No.3 in appropriate
   achievable measurable stages.
• Communicate, involve, enable and facilitate involvement of
   people, as early and openly and as fully as possible .
Advantages of Proper Organizational
         Change Management
Successful / proper change management may provide
  following advantages to business firms :
• Lower or neglible staff dissatisfaction
• Lower or negligible resistance to change process
• Lesser time and efforts are required for
  implementing change
• Lower costs associated with change
• Participation of majority in change, thus leading to
  increased motivation
• Successful implementation of change
• Sustainable change with very less probability of
  rollback
Advantages of Proper Organizational Change
                Management
Contd …
• May help the organization to adapt to changes at a
  faster rate and thus help the organization to survive in
  the ever-changing environment
• Easy integration in the case of merger or amalgamation
  with lesser time, efforts and costs
• May lead to increased efficiency, increased productivity
• May lead to lower cost of operations i.e. cost reduction
• May lead to improvement in quality
• May help in gaining technological leadership
• May lead to more profitability
Change Management Process
Change management comprises process six main
  activities as under:
• Identify potential change
• Assess
• Plan change
• Implement change
• Review and
• Close change.
Resistance to Change
• The biggest challange to any change comes through
  resistance to change. Change disturbs existing
  equilibrium, existing procedures, power structures
  etc within the system or organization, which may
  not be liked by many persons, thus leading to
  resistance to change.
• 1. The resistance to change could be
• (a) Overt or Immediate resistances to change
• (b) Implicit or Deferred resistances to change
• 2. Resistance to change can come from employees
  as well as employers or management.
• 3. Resistance to change can occur at any level i.e.
             individual level, group level and
             organization level.
Resistance to Change
Resistance to Change
Building Culture for Change
• Building culture for change is a time consuming
  exercise and involves lot of efforts.
• ????
Building Culture for Change
In general terms, the change program should:
• Describe the change process to all people involved and explain
   the reasons why the changes are occurring. The information
   should be complete, unbiased, reliable, transparent, and timely.
• Be designed to effectively implement the change while being
   aligned with organizational objectives, macro environmental
   trends, and employee perceptions and feelings.
• Provide support to employees as they deal with the change,
   and wherever possible involve the employees directly in the
   change process itself
• Be consistently monitored and reviewed for effectiveness. A
   successful change management program is typically also a
   flexible project
Building Culture for Change
 The ADKAR model developed by Jeff Hiatt (1998, 2006) can
   be highly helpful for individual change management. The
   model presents five building blocks which must be
   obtained / implemented to realize change successfully. It
   is management's job to create an environment in which
   people can go through these five stages as quickly as
   possible, which include:
• Building AWARENESS as to why the change is needed
• Creating DESIRE to support and participate in the change
• Developing KNOWLEDGE as to how to change
• Fostering ABILITY to implement new skills and behaviours
• Providing REINFORCEMENTS to sustain the change
Building Culture for Change
      ADKAR MODEL
Building Culture for Change
Change Management Strategies
Strategies based on 4 basic approaches on the
  perception about human beings
• Empirical-Rational
• Normative-Reductive
• Power-Coercive
• Environmental-Adaptive
Change Management Strategies
Organizations do not pursue a single strategy. They
  adopt a suitable mix of strategies depending upon
  following factors:
• Degree of Resistance
• Target Population
• The Stakes Involved
• The Time Frame
• Degree of Expertise Involved
• Dependency
Change Management Strategies
Some of the strategies are discussed as below :
•  Proper timing / tact
•  Education & communication
•  Seeking participation
•  Facilitation & support
•  Negotiation
•  Manipulation & Co-optation
•  Coercion
•  Introducing incentives / rewards
Change Management Strategies
Alternatively John P Kotter's eight step change model
    may be used for effective change management.
1. Increase urgency
2. Build the guiding team
3. Get the vision right
4. Communicate for buy-in
5. Empower action
6. Create short-term wins
7. Don't let up
8. Make change stick
Role of Leader in Change
                         • Who is a leader ?
•   As per James Mcgregor Burn –“ A leader is one who instills
    purposes , not one who controls by brute force”.
•   Few other definitions of a leader or leadership are as
    under:
•    “ A leader is one who can take a group of people to a place
    they don’t think they can go”.
•   “ Leadership is --- we, not me; mission, not my show;
    vision, not division; community, not domicile”.
•   Many other definitions of the word leader or leadership
    are also available, but there is no single exhaustive or all-
    inculsive definition.
•   A leader can play both positive as well as negative role in
    change management.
Role of Leader in Change
• A leader can play the following positive roles by helping
  the mangement during the process of change:
      • Encouraging collaboration rather than comeptition
      • Encouraging customer-orientation
      • Encouraging training and coaching
      • Encouraging quality consciousness
      • Improving communication
      • Encouraging team work
      • Improving participation of work force
      • Can reduce conflicts by problem-solving
      • Helping and encouraging for better productivity
      • Can encourage creativity in an organization
      • Helping in creating proper culture for improvement,
        problem solving, prevention etc.
Role of Leader in Change
• A good leader as a head of a team (consisting of
  representatives or members from either same or
  different functions / departments of an organization)
  can help in :
       o Proper & successful management of new product
         development & its commercialization (innovation)
       o Reduction of lead time from research &
         development to markets.
       o Speeding up volume / quantum of successful new
         product launch
       o Attainment of quality leadership
       o Attainment of new product / technological
         leadership
• A leader can follow steps in ADKAR model for building
  culture for change
INVOLVING PEOPLE IN
         CHANGE MANAGEMENT /
    PEOPLE LEVER IN ORGANIZATIONS
• If people lever is not managed properly, people in
  organizations can resist the change at following levels :
       • Individual level, group level, organizational level
       • As an employee, as managers
• This in turn can adversely affect team work, productivity,
  quality, drive towards modernization etc.
• If people lever is managed properly, people lever can be
  used to create multifold increase in :
       • Creativity i.e. generation of new and useful ideas
       • New product development & its commercialization
         ( innovation)
       • Productivity
       • Improvement in quality
       • Overall technological advancement / development
INVOLVING PEOPLE IN
             CHANGE MANAGEMENT /
     PEOPLE LEVER IN ORGANIZATIONS
• People lever in organizations can be utilized /
  harnessed by:
      • Ensuring proper communication
      • Promoting education & training
      • Creating right organizational culture
      • Seeking participation of employees
      • Introducing rewards / incentives
      • Encouraging creativity by respecting individual
        initiatives, group initiatves like brain-storming,
        delphi etc.
      • Creating teams by involving members from
        same or different functions / departments of
        the organization.
INVOLVING PEOPLE IN
           CHANGE MANAGEMENT /
      PEOPLE LEVER IN ORGANIZATIONS
• Teams both multi-functional as well as of same function
  can be used to harness people lever for change
  management in organizations.
• Multi functional teams are usually used in case of New
  product development, new projects etc
• Committees like purchase committee, budget committee are
  frequently used in organization to gain advantage of pooling
  of ideas. Special Task Forces, Project Monitoring Groups
  may also be made.
• Japanese organizations have gained global competitiveness
  by using people lever. Japanese organizations have
  frequently used people lever through Kaizen, Ringi etc. for
  gaining quality improvement and problem solving.
INVOLVING PEOPLE IN
              CHANGE MANAGEMENT /
      PEOPLE LEVER IN ORGANIZATIONS
Kaizen - is the Japanese concept of continuous
  improvement. Motto of Kaizen is – “Today better than
  yesterday and Tomorrow better than today.” Kaizen
  practice means deep, systematic and continuous
  involvement of people (everybody) and by using certain
  techniques, but mainly by their brain, to cause a process
  of improvement to start, develop and never-end.
• Under this concept, plant is treated as a living
  institution. It is continuously learning and changing.
• Work-teams focus on how to improve what they are
  doing.
• Job rotation & cross –training are frequently employed /
  used to give workers a complete prespective of
  production processes.
INVOLVING PEOPLE IN
            CHANGE MANAGEMENT /
      PEOPLE LEVER IN ORGANIZATIONS
Contd .. -The five main elements of kaizen
• Teamwork
• Personal discipline
• Improved morale
• Quality circles
• Suggestions for improvement
INVOLVING PEOPLE IN
            CHANGE MANAGEMENT /
      PEOPLE LEVER IN ORGANIZATIONS
Contd ..
A quality circle is a volunteer group composed of
  workers (or even students), usually under the
  leadership of their supervisor (they may elect a team
  leader), who are trained to identify, analyze and solve
  work-related problems and present their solutions to
  management in order to improve the performance of
  the organization, and motivate and enrich the work of
  employees. When matured, true quality circles become
  self-managing, having gained the confidence of
  management.
INVOLVING PEOPLE IN
               CHANGE MANAGEMENT /
         PEOPLE LEVER IN ORGANIZATIONS
•   The Ringi System is a unique way of coming to consensus
    about new ideas within Japanese companies.
•   It is based on widely held consultations among different
    level managers on new ideas or projects.
•   The ideas are usually proposed by the lower rank
    managers who have operational responsibilities. The
    concept would then be discussed among the same rank
    personnel and once having reached the consensus it would
    be passed to the next level of managers, where it would
    undergo the same procedure.
•   After such broad consultations the proposal will reach
    the top management, where it would or would not get the
    final approval.
Change Management
              By
    Dr. Vijay Kr Khurana

More Related Content

What's hot

Leadership Role in Change Process -
Leadership Role in Change Process - Leadership Role in Change Process -
Leadership Role in Change Process -
Muhammad Farhan, HRBP℠
 
Change Management PowerPoint Presentation Slides
Change Management PowerPoint Presentation SlidesChange Management PowerPoint Presentation Slides
Change Management PowerPoint Presentation Slides
SlideTeam
 
Management of Change
Management of ChangeManagement of Change
Management of Change
ISAAC Jayant
 
Change Management
Change ManagementChange Management
Change Management
Self Creation
 
Change management strategy ppt
Change management strategy pptChange management strategy ppt
Change management strategy ppt
sonips
 
Organizational change
Organizational changeOrganizational change
Organizational change
Allied school system
 
Introduction to Change Management by Derek Hendrikz
Introduction to Change Management by Derek HendrikzIntroduction to Change Management by Derek Hendrikz
Introduction to Change Management by Derek Hendrikz
Derek Hendrikz
 
ORGANIZATIONAL CHANGE
ORGANIZATIONAL CHANGEORGANIZATIONAL CHANGE
ORGANIZATIONAL CHANGE
Debbie Nell Geronimo
 
Change management
Change managementChange management
Change management
reachrubi27
 
Change Management Pc Overview
Change Management  Pc OverviewChange Management  Pc Overview
Change Management Pc Overview
primary
 
ADKAR Change Management Model
ADKAR   Change Management ModelADKAR   Change Management Model
ADKAR Change Management Model
Syed Arh
 
Leading change
Leading changeLeading change
Leading change
Seta Wicaksana
 
Coping With Changes
Coping With ChangesCoping With Changes
Coping With Changes
anushacapri
 
Introduction to change management
Introduction to change managementIntroduction to change management
Introduction to change management
Kapil Kant Kaul
 
Organizational Change
Organizational ChangeOrganizational Change
Organizational Change
AJ Briones
 
Change Management
Change ManagementChange Management
Change Management
Unnati Kalwani
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
Knight1040
 
Change Management
Change ManagementChange Management
Change Management
Karthikaeya P
 
Change management strategy_team_xyz
Change management strategy_team_xyzChange management strategy_team_xyz
Change management strategy_team_xyz
Bao Nguyen
 
How To Implement Change
How To Implement ChangeHow To Implement Change
How To Implement Change
Steve Wise
 

What's hot (20)

Leadership Role in Change Process -
Leadership Role in Change Process - Leadership Role in Change Process -
Leadership Role in Change Process -
 
Change Management PowerPoint Presentation Slides
Change Management PowerPoint Presentation SlidesChange Management PowerPoint Presentation Slides
Change Management PowerPoint Presentation Slides
 
Management of Change
Management of ChangeManagement of Change
Management of Change
 
Change Management
Change ManagementChange Management
Change Management
 
Change management strategy ppt
Change management strategy pptChange management strategy ppt
Change management strategy ppt
 
Organizational change
Organizational changeOrganizational change
Organizational change
 
Introduction to Change Management by Derek Hendrikz
Introduction to Change Management by Derek HendrikzIntroduction to Change Management by Derek Hendrikz
Introduction to Change Management by Derek Hendrikz
 
ORGANIZATIONAL CHANGE
ORGANIZATIONAL CHANGEORGANIZATIONAL CHANGE
ORGANIZATIONAL CHANGE
 
Change management
Change managementChange management
Change management
 
Change Management Pc Overview
Change Management  Pc OverviewChange Management  Pc Overview
Change Management Pc Overview
 
ADKAR Change Management Model
ADKAR   Change Management ModelADKAR   Change Management Model
ADKAR Change Management Model
 
Leading change
Leading changeLeading change
Leading change
 
Coping With Changes
Coping With ChangesCoping With Changes
Coping With Changes
 
Introduction to change management
Introduction to change managementIntroduction to change management
Introduction to change management
 
Organizational Change
Organizational ChangeOrganizational Change
Organizational Change
 
Change Management
Change ManagementChange Management
Change Management
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
 
Change Management
Change ManagementChange Management
Change Management
 
Change management strategy_team_xyz
Change management strategy_team_xyzChange management strategy_team_xyz
Change management strategy_team_xyz
 
How To Implement Change
How To Implement ChangeHow To Implement Change
How To Implement Change
 

Similar to Change management

change management for smart business approach
change management for smart business approachchange management for smart business approach
change management for smart business approach
RAVISHANKARRAI4
 
Change management & Technological Change.pptx
Change management & Technological Change.pptxChange management & Technological Change.pptx
Change management & Technological Change.pptx
sonalitaneja2
 
Why do we need to get involved in change management uot
Why do we need to get involved in change management uotWhy do we need to get involved in change management uot
Why do we need to get involved in change management uot
Waleed Alqadi
 
Change management in a project environment webinar, 5 December 2022
Change management in a project environment webinar, 5 December 2022Change management in a project environment webinar, 5 December 2022
Change management in a project environment webinar, 5 December 2022
Association for Project Management
 
Change management
Change managementChange management
Change management
Asmita Deshpande
 
Models of Organization Development and Change
Models of Organization Development and ChangeModels of Organization Development and Change
Models of Organization Development and Change
Mansi Kachroo
 
innovation and change in healthcare ( pptx
innovation and change in healthcare ( pptxinnovation and change in healthcare ( pptx
innovation and change in healthcare ( pptx
temitope0345
 
Unit 5 pom
Unit 5 pomUnit 5 pom
Unit 5 pom
prachimba
 
Tell me about three recent trends in management.pptx
Tell me about three recent trends in management.pptxTell me about three recent trends in management.pptx
Tell me about three recent trends in management.pptx
Abad47
 
What is Management of Change?
What is Management of Change?What is Management of Change?
What is Management of Change?
timssubscription
 
Organizational change
Organizational changeOrganizational change
Organizational change
Sarang Bharadwaj
 
Tqm change mgmt
Tqm change mgmtTqm change mgmt
Tqm change mgmt
Pragnya Mishra
 
Changepdf.pdf
Changepdf.pdfChangepdf.pdf
Changepdf.pdf
SUBHASHIVUMA1
 
Change management
Change managementChange management
Change management
Kailash Chaudhary
 
Managing Organisational Change
Managing Organisational ChangeManaging Organisational Change
Managing Organisational Change
Anirudh Kotlo
 
Organizational Change Methods
Organizational Change MethodsOrganizational Change Methods
Organizational Change Methods
Samah Mohamed
 
Change management ppt |
Change management ppt |Change management ppt |
Change management ppt |
PraveenDhote4
 
The theory and practice of change managemen
The theory and practice of change managemenThe theory and practice of change managemen
The theory and practice of change managemen
Dr. N. Asokan
 
Change management (stacia plumb)
Change management (stacia plumb)Change management (stacia plumb)
Change management (stacia plumb)
Sandi Johnson
 
slidesforchangemanagement-141125085630-conversion-gate01
slidesforchangemanagement-141125085630-conversion-gate01slidesforchangemanagement-141125085630-conversion-gate01
slidesforchangemanagement-141125085630-conversion-gate01
saroja sahadevan
 

Similar to Change management (20)

change management for smart business approach
change management for smart business approachchange management for smart business approach
change management for smart business approach
 
Change management & Technological Change.pptx
Change management & Technological Change.pptxChange management & Technological Change.pptx
Change management & Technological Change.pptx
 
Why do we need to get involved in change management uot
Why do we need to get involved in change management uotWhy do we need to get involved in change management uot
Why do we need to get involved in change management uot
 
Change management in a project environment webinar, 5 December 2022
Change management in a project environment webinar, 5 December 2022Change management in a project environment webinar, 5 December 2022
Change management in a project environment webinar, 5 December 2022
 
Change management
Change managementChange management
Change management
 
Models of Organization Development and Change
Models of Organization Development and ChangeModels of Organization Development and Change
Models of Organization Development and Change
 
innovation and change in healthcare ( pptx
innovation and change in healthcare ( pptxinnovation and change in healthcare ( pptx
innovation and change in healthcare ( pptx
 
Unit 5 pom
Unit 5 pomUnit 5 pom
Unit 5 pom
 
Tell me about three recent trends in management.pptx
Tell me about three recent trends in management.pptxTell me about three recent trends in management.pptx
Tell me about three recent trends in management.pptx
 
What is Management of Change?
What is Management of Change?What is Management of Change?
What is Management of Change?
 
Organizational change
Organizational changeOrganizational change
Organizational change
 
Tqm change mgmt
Tqm change mgmtTqm change mgmt
Tqm change mgmt
 
Changepdf.pdf
Changepdf.pdfChangepdf.pdf
Changepdf.pdf
 
Change management
Change managementChange management
Change management
 
Managing Organisational Change
Managing Organisational ChangeManaging Organisational Change
Managing Organisational Change
 
Organizational Change Methods
Organizational Change MethodsOrganizational Change Methods
Organizational Change Methods
 
Change management ppt |
Change management ppt |Change management ppt |
Change management ppt |
 
The theory and practice of change managemen
The theory and practice of change managemenThe theory and practice of change managemen
The theory and practice of change managemen
 
Change management (stacia plumb)
Change management (stacia plumb)Change management (stacia plumb)
Change management (stacia plumb)
 
slidesforchangemanagement-141125085630-conversion-gate01
slidesforchangemanagement-141125085630-conversion-gate01slidesforchangemanagement-141125085630-conversion-gate01
slidesforchangemanagement-141125085630-conversion-gate01
 

More from VijayKrKhurana

Ranking & accreditation slide share
Ranking & accreditation slide shareRanking & accreditation slide share
Ranking & accreditation slide share
VijayKrKhurana
 
Importanceoftechnology
ImportanceoftechnologyImportanceoftechnology
Importanceoftechnology
VijayKrKhurana
 
Types of changes & transformation
Types of changes & transformationTypes of changes & transformation
Types of changes & transformation
VijayKrKhurana
 
Change process
Change processChange process
Change process
VijayKrKhurana
 
Creative problem solving
Creative problem solvingCreative problem solving
Creative problem solving
VijayKrKhurana
 
Creative process
Creative processCreative process
Creative process
VijayKrKhurana
 
Creativity stimulation & management
Creativity stimulation & managementCreativity stimulation & management
Creativity stimulation & management
VijayKrKhurana
 
Product innovation & process innovation
Product innovation & process innovationProduct innovation & process innovation
Product innovation & process innovation
VijayKrKhurana
 
Innovation management
Innovation managementInnovation management
Innovation management
VijayKrKhurana
 
Innovation process & models
Innovation process & modelsInnovation process & models
Innovation process & models
VijayKrKhurana
 
Technology intelliegence & forecasting
Technology intelliegence & forecastingTechnology intelliegence & forecasting
Technology intelliegence & forecasting
VijayKrKhurana
 
Technology strategy & development
Technology strategy & development Technology strategy & development
Technology strategy & development
VijayKrKhurana
 
Technology transfer & acquisition
Technology transfer & acquisitionTechnology transfer & acquisition
Technology transfer & acquisition
VijayKrKhurana
 
Technology management
Technology managementTechnology management
Technology management
VijayKrKhurana
 
Importance of technology
Importance of technologyImportance of technology
Importance of technology
VijayKrKhurana
 
Technology absorption & diffusion
Technology absorption & diffusionTechnology absorption & diffusion
Technology absorption & diffusion
VijayKrKhurana
 
Technology life cycle
Technology life cycleTechnology life cycle
Technology life cycle
VijayKrKhurana
 

More from VijayKrKhurana (17)

Ranking & accreditation slide share
Ranking & accreditation slide shareRanking & accreditation slide share
Ranking & accreditation slide share
 
Importanceoftechnology
ImportanceoftechnologyImportanceoftechnology
Importanceoftechnology
 
Types of changes & transformation
Types of changes & transformationTypes of changes & transformation
Types of changes & transformation
 
Change process
Change processChange process
Change process
 
Creative problem solving
Creative problem solvingCreative problem solving
Creative problem solving
 
Creative process
Creative processCreative process
Creative process
 
Creativity stimulation & management
Creativity stimulation & managementCreativity stimulation & management
Creativity stimulation & management
 
Product innovation & process innovation
Product innovation & process innovationProduct innovation & process innovation
Product innovation & process innovation
 
Innovation management
Innovation managementInnovation management
Innovation management
 
Innovation process & models
Innovation process & modelsInnovation process & models
Innovation process & models
 
Technology intelliegence & forecasting
Technology intelliegence & forecastingTechnology intelliegence & forecasting
Technology intelliegence & forecasting
 
Technology strategy & development
Technology strategy & development Technology strategy & development
Technology strategy & development
 
Technology transfer & acquisition
Technology transfer & acquisitionTechnology transfer & acquisition
Technology transfer & acquisition
 
Technology management
Technology managementTechnology management
Technology management
 
Importance of technology
Importance of technologyImportance of technology
Importance of technology
 
Technology absorption & diffusion
Technology absorption & diffusionTechnology absorption & diffusion
Technology absorption & diffusion
 
Technology life cycle
Technology life cycleTechnology life cycle
Technology life cycle
 

Recently uploaded

Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Niswey
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
timesbpobusiness
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Profiles of Iconic Fashion Personalities.pdf
Profiles of Iconic Fashion Personalities.pdfProfiles of Iconic Fashion Personalities.pdf
Profiles of Iconic Fashion Personalities.pdf
TTop Threads
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
JoeYangGreatMachiner
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
hartfordclub1
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
msthrill
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
APCO
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
GraceKohler1
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
Lacey Max
 

Recently uploaded (20)

Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...
 
TIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup IndustryTIMES BPO: Business Plan For Startup Industry
TIMES BPO: Business Plan For Startup Industry
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Profiles of Iconic Fashion Personalities.pdf
Profiles of Iconic Fashion Personalities.pdfProfiles of Iconic Fashion Personalities.pdf
Profiles of Iconic Fashion Personalities.pdf
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
The latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from NewentideThe latest Heat Pump Manual from Newentide
The latest Heat Pump Manual from Newentide
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan ChartSatta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
 
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf2024-6-01-IMPACTSilver-Corp-Presentation.pdf
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
Cover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SUCover Story - China's Investment Leader - Dr. Alyce SU
Cover Story - China's Investment Leader - Dr. Alyce SU
 
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium PresentationKirill Klip GEM Royalty TNR Gold Lithium Presentation
Kirill Klip GEM Royalty TNR Gold Lithium Presentation
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
 
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta MatkaDpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
Dpboss Matka Guessing Satta Matta Matka Kalyan Chart Satta Matka
 
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
 

Change management

  • 1. Change Management By Dr. Vijay Kr Khurana
  • 2. What is Change Management? • Change management refers to the task of managing change. • Managing change refers to the making of changes in a planned and managed or systematic fashion.
  • 3. Change Management Principles Following principles: • At all times involve and seek support from people within system (system = environment, processes, culture, relationships, behaviours, etc., whether personal or organisational). • Understand where you are / the organisation is at the moment. • Understand where you want to be, when, why, and what the measures will be required for reaching / getting there. • Plan development towards above No.3 in appropriate achievable measurable stages. • Communicate, involve, enable and facilitate involvement of people, as early and openly and as fully as possible .
  • 4. Advantages of Proper Organizational Change Management Successful / proper change management may provide following advantages to business firms : • Lower or neglible staff dissatisfaction • Lower or negligible resistance to change process • Lesser time and efforts are required for implementing change • Lower costs associated with change • Participation of majority in change, thus leading to increased motivation • Successful implementation of change • Sustainable change with very less probability of rollback
  • 5. Advantages of Proper Organizational Change Management Contd … • May help the organization to adapt to changes at a faster rate and thus help the organization to survive in the ever-changing environment • Easy integration in the case of merger or amalgamation with lesser time, efforts and costs • May lead to increased efficiency, increased productivity • May lead to lower cost of operations i.e. cost reduction • May lead to improvement in quality • May help in gaining technological leadership • May lead to more profitability
  • 6. Change Management Process Change management comprises process six main activities as under: • Identify potential change • Assess • Plan change • Implement change • Review and • Close change.
  • 7. Resistance to Change • The biggest challange to any change comes through resistance to change. Change disturbs existing equilibrium, existing procedures, power structures etc within the system or organization, which may not be liked by many persons, thus leading to resistance to change. • 1. The resistance to change could be • (a) Overt or Immediate resistances to change • (b) Implicit or Deferred resistances to change • 2. Resistance to change can come from employees as well as employers or management. • 3. Resistance to change can occur at any level i.e. individual level, group level and organization level.
  • 10. Building Culture for Change • Building culture for change is a time consuming exercise and involves lot of efforts. • ????
  • 11. Building Culture for Change In general terms, the change program should: • Describe the change process to all people involved and explain the reasons why the changes are occurring. The information should be complete, unbiased, reliable, transparent, and timely. • Be designed to effectively implement the change while being aligned with organizational objectives, macro environmental trends, and employee perceptions and feelings. • Provide support to employees as they deal with the change, and wherever possible involve the employees directly in the change process itself • Be consistently monitored and reviewed for effectiveness. A successful change management program is typically also a flexible project
  • 12. Building Culture for Change The ADKAR model developed by Jeff Hiatt (1998, 2006) can be highly helpful for individual change management. The model presents five building blocks which must be obtained / implemented to realize change successfully. It is management's job to create an environment in which people can go through these five stages as quickly as possible, which include: • Building AWARENESS as to why the change is needed • Creating DESIRE to support and participate in the change • Developing KNOWLEDGE as to how to change • Fostering ABILITY to implement new skills and behaviours • Providing REINFORCEMENTS to sustain the change
  • 13. Building Culture for Change ADKAR MODEL
  • 15. Change Management Strategies Strategies based on 4 basic approaches on the perception about human beings • Empirical-Rational • Normative-Reductive • Power-Coercive • Environmental-Adaptive
  • 16. Change Management Strategies Organizations do not pursue a single strategy. They adopt a suitable mix of strategies depending upon following factors: • Degree of Resistance • Target Population • The Stakes Involved • The Time Frame • Degree of Expertise Involved • Dependency
  • 17. Change Management Strategies Some of the strategies are discussed as below : • Proper timing / tact • Education & communication • Seeking participation • Facilitation & support • Negotiation • Manipulation & Co-optation • Coercion • Introducing incentives / rewards
  • 18. Change Management Strategies Alternatively John P Kotter's eight step change model may be used for effective change management. 1. Increase urgency 2. Build the guiding team 3. Get the vision right 4. Communicate for buy-in 5. Empower action 6. Create short-term wins 7. Don't let up 8. Make change stick
  • 19. Role of Leader in Change • Who is a leader ? • As per James Mcgregor Burn –“ A leader is one who instills purposes , not one who controls by brute force”. • Few other definitions of a leader or leadership are as under: • “ A leader is one who can take a group of people to a place they don’t think they can go”. • “ Leadership is --- we, not me; mission, not my show; vision, not division; community, not domicile”. • Many other definitions of the word leader or leadership are also available, but there is no single exhaustive or all- inculsive definition. • A leader can play both positive as well as negative role in change management.
  • 20. Role of Leader in Change • A leader can play the following positive roles by helping the mangement during the process of change: • Encouraging collaboration rather than comeptition • Encouraging customer-orientation • Encouraging training and coaching • Encouraging quality consciousness • Improving communication • Encouraging team work • Improving participation of work force • Can reduce conflicts by problem-solving • Helping and encouraging for better productivity • Can encourage creativity in an organization • Helping in creating proper culture for improvement, problem solving, prevention etc.
  • 21. Role of Leader in Change • A good leader as a head of a team (consisting of representatives or members from either same or different functions / departments of an organization) can help in : o Proper & successful management of new product development & its commercialization (innovation) o Reduction of lead time from research & development to markets. o Speeding up volume / quantum of successful new product launch o Attainment of quality leadership o Attainment of new product / technological leadership • A leader can follow steps in ADKAR model for building culture for change
  • 22. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS • If people lever is not managed properly, people in organizations can resist the change at following levels : • Individual level, group level, organizational level • As an employee, as managers • This in turn can adversely affect team work, productivity, quality, drive towards modernization etc. • If people lever is managed properly, people lever can be used to create multifold increase in : • Creativity i.e. generation of new and useful ideas • New product development & its commercialization ( innovation) • Productivity • Improvement in quality • Overall technological advancement / development
  • 23. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS • People lever in organizations can be utilized / harnessed by: • Ensuring proper communication • Promoting education & training • Creating right organizational culture • Seeking participation of employees • Introducing rewards / incentives • Encouraging creativity by respecting individual initiatives, group initiatves like brain-storming, delphi etc. • Creating teams by involving members from same or different functions / departments of the organization.
  • 24. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS • Teams both multi-functional as well as of same function can be used to harness people lever for change management in organizations. • Multi functional teams are usually used in case of New product development, new projects etc • Committees like purchase committee, budget committee are frequently used in organization to gain advantage of pooling of ideas. Special Task Forces, Project Monitoring Groups may also be made. • Japanese organizations have gained global competitiveness by using people lever. Japanese organizations have frequently used people lever through Kaizen, Ringi etc. for gaining quality improvement and problem solving.
  • 25. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS Kaizen - is the Japanese concept of continuous improvement. Motto of Kaizen is – “Today better than yesterday and Tomorrow better than today.” Kaizen practice means deep, systematic and continuous involvement of people (everybody) and by using certain techniques, but mainly by their brain, to cause a process of improvement to start, develop and never-end. • Under this concept, plant is treated as a living institution. It is continuously learning and changing. • Work-teams focus on how to improve what they are doing. • Job rotation & cross –training are frequently employed / used to give workers a complete prespective of production processes.
  • 26. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS Contd .. -The five main elements of kaizen • Teamwork • Personal discipline • Improved morale • Quality circles • Suggestions for improvement
  • 27. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS Contd .. A quality circle is a volunteer group composed of workers (or even students), usually under the leadership of their supervisor (they may elect a team leader), who are trained to identify, analyze and solve work-related problems and present their solutions to management in order to improve the performance of the organization, and motivate and enrich the work of employees. When matured, true quality circles become self-managing, having gained the confidence of management.
  • 28. INVOLVING PEOPLE IN CHANGE MANAGEMENT / PEOPLE LEVER IN ORGANIZATIONS • The Ringi System is a unique way of coming to consensus about new ideas within Japanese companies. • It is based on widely held consultations among different level managers on new ideas or projects. • The ideas are usually proposed by the lower rank managers who have operational responsibilities. The concept would then be discussed among the same rank personnel and once having reached the consensus it would be passed to the next level of managers, where it would undergo the same procedure. • After such broad consultations the proposal will reach the top management, where it would or would not get the final approval.
  • 29. Change Management By Dr. Vijay Kr Khurana