This document discusses verbal communication, including its definition, methods for individuals and groups, advantages, disadvantages, and importance for business. Verbal communication is defined as any interaction using spoken words to transfer information from one person to another. Key methods include face-to-face communication, interviews, telephone conversations, negotiations, meetings, lectures, and presentations. Advantages include clarity, feedback, and cost-effectiveness, while disadvantages include lack of documentation and potential for misunderstanding. The document emphasizes that verbal communication is critical for business performance through coordination, relationships, and productivity.