This document provides an overview of effective communication and leadership. It discusses how communication is critical for organizational success and defines key terms like communication, leadership, and active listening. It outlines the communication process and different communication types. It also addresses potential communication barriers and provides tips for overcoming challenges like assumptions and clarity. The document emphasizes the importance of tailoring communication based on audience and developing communication skills through practice and feedback. It stresses that both leaders and followers should focus on developing others. The takeaways highlight maintaining an open dialogue, knowing your audience, recognizing different roles, and finding accountability partners to strengthen skills.
People Management Training, Strategic People Management, Fundamentals, How to...Bryan Len
People management includes an understanding of employment law, of training and to motivate employees and giving constructive feedback to assist with business development and personal and professional growth.
Why People Management Is Essential ?
To achieve outcomes through other people.
To manage business operations while leading people at the same time.
supervise the connection between senior or executive management and personnel
Learn how to inspire every individual of your team, even if they don’t believe in your values.
Use proactive and corrective feedback to deal with problem personnel
Learning Opportunities:
The role of a supervisor or manager
Managing performance
Effective communication
Managing the performance conversation
Questioning skills
Delegating
Giving and receiving feedback
Managing according to the situation
Who Should Take This course ?
People management training is a 3-day course designed for:
Managers
Supervisors
Project managers
Team managers
HR managers
Course Outline :
Synopsis of people management
People management fundamentals
Personnel functions
Strategic people management
Strategic people management approaches
How to accomplish best outcomes?
Encouraging well-being
Organizational culture
Practice to good ethics
Want To Learn More ?
Visit tonex.com for course and workshop detail.
People management training, Strategic People Management, Fundamentals, How to Accomplish Best Outcomes?
https://www.tonex.com/training-courses/people-management-training/
Detailed Presentation on the topic Leadership.
Leadership - Introduction: Meaning and Characteristics.
Leadership Vs Managership
Functions, Role, And Importance Of Leadership
Types Of Leaders
Traits Of Good Leader
Managerial Grid
Theories Of Leadership
Power, Influence, Followership, And Leadership
Leadership Styles
Leadership Continuum
Trait, Behavioural And Situational Approach
Leadership Effectiveness
People Management Training, Strategic People Management, Fundamentals, How to...Bryan Len
People management includes an understanding of employment law, of training and to motivate employees and giving constructive feedback to assist with business development and personal and professional growth.
Why People Management Is Essential ?
To achieve outcomes through other people.
To manage business operations while leading people at the same time.
supervise the connection between senior or executive management and personnel
Learn how to inspire every individual of your team, even if they don’t believe in your values.
Use proactive and corrective feedback to deal with problem personnel
Learning Opportunities:
The role of a supervisor or manager
Managing performance
Effective communication
Managing the performance conversation
Questioning skills
Delegating
Giving and receiving feedback
Managing according to the situation
Who Should Take This course ?
People management training is a 3-day course designed for:
Managers
Supervisors
Project managers
Team managers
HR managers
Course Outline :
Synopsis of people management
People management fundamentals
Personnel functions
Strategic people management
Strategic people management approaches
How to accomplish best outcomes?
Encouraging well-being
Organizational culture
Practice to good ethics
Want To Learn More ?
Visit tonex.com for course and workshop detail.
People management training, Strategic People Management, Fundamentals, How to Accomplish Best Outcomes?
https://www.tonex.com/training-courses/people-management-training/
Detailed Presentation on the topic Leadership.
Leadership - Introduction: Meaning and Characteristics.
Leadership Vs Managership
Functions, Role, And Importance Of Leadership
Types Of Leaders
Traits Of Good Leader
Managerial Grid
Theories Of Leadership
Power, Influence, Followership, And Leadership
Leadership Styles
Leadership Continuum
Trait, Behavioural And Situational Approach
Leadership Effectiveness
Seminar conducted at Manuel L. Quezon High School, Manila Philippines September 1, 2007. Presentation showing qualities of leaders and leadership styles.
This lecture series provides with basic conceptual insights and also tools and techniques for improving managerial efficiency through effective leadership, organizational communication and supervision to manage an operational process climate of an organization.
Create a compelling vision, communicate that vision and how to translate it into reality. People who cannot invent and reinvent themselves must be content with borrowed postures, secondhand ideas, fitting in instead of standing out.
16 Simple Ways to Help First-Time Managers SucceedJhana
Great managers aren't born; they're taught. Ineffective managers lead to all kinds of expensive problems, including high turnover, low morale, poor company performance.
The good news is that the solution to this problem is simple. Designed for HR leaders in tech, this free reference guide contains 16 simple ways to help first-time managers learn how to be effective managers. You'll learn:
- Why good managers are critical to your company's success.
- 16 actionable ideas you can use to help your first-time managers today.
- Real-world examples and tips to implement manager development.
Learn how to be a good communicator through theory and various business case. This presentation we are very proud which gain a lot of good feedback >< Thank to our great team (Donut Palmy and Boom)
Seminar conducted at Manuel L. Quezon High School, Manila Philippines September 1, 2007. Presentation showing qualities of leaders and leadership styles.
This lecture series provides with basic conceptual insights and also tools and techniques for improving managerial efficiency through effective leadership, organizational communication and supervision to manage an operational process climate of an organization.
Create a compelling vision, communicate that vision and how to translate it into reality. People who cannot invent and reinvent themselves must be content with borrowed postures, secondhand ideas, fitting in instead of standing out.
16 Simple Ways to Help First-Time Managers SucceedJhana
Great managers aren't born; they're taught. Ineffective managers lead to all kinds of expensive problems, including high turnover, low morale, poor company performance.
The good news is that the solution to this problem is simple. Designed for HR leaders in tech, this free reference guide contains 16 simple ways to help first-time managers learn how to be effective managers. You'll learn:
- Why good managers are critical to your company's success.
- 16 actionable ideas you can use to help your first-time managers today.
- Real-world examples and tips to implement manager development.
Learn how to be a good communicator through theory and various business case. This presentation we are very proud which gain a lot of good feedback >< Thank to our great team (Donut Palmy and Boom)
Sample leadership communication audit reportKim Campbell
This slidedeck shows the kind of personalized report that can be offered to individual leaders as the result of a leadership communication audit. The audit methods are based on the competing values framework (Quinn and colleagues), leader-member exchange (Graen and colleagues), and rapport management (Campbell and colleagues).
Hackman, M. Z., & Johnson, C. E. (2013). Leadership: A communication perspective. Waveland Press.
Chapter 1: Leadership and Communication
Chapter 2: Leadership and Followership Communication Styles
Attracting and Recruiting Talent: Diverse Teams are Innovative Powerhouses
Learning objective: Discuss strategies for successful recruiting strategies
Diversity is not just about colorful teams; it’s about colorful solutions. Organizations that successfully design and implement strong diversity strategies spark greater performance, motivation, and success. Differences capture broad thinking and enhance human performance and motivation. Most organizations understand the need for diversity and create plans, yet, there is something missing. In this seminar, understand how to recruit and attract diverse talent and transform your organization into an innovative powerhouse.
At the end of this seminar participants will be able to:
a. Identify what diverse talent pools look for in an organization
b. Explore elements of successful diversity strategies
c. Discover strategies to attract and retain top talent
d. Explore innovative recruitment resources
Leadership Communication Within the OrganisationNeville Hobson
Deck used as a topic focus for #SMILEnet interactive group discussion during the #smwSMILE conference on September 23, 2013, part of Social Media Week London:
* How to get your senior teams using social media effectively with their followers in a way that suits them; and
* How to blog and what to do with those that prefer other ways of engaging with staff
Anna Taylor (Speaker) West Coast DEI Lead, VMLY&R
Demographic transference within organizations is shifting and there will continue to be an upsurge of more diverse and inclusive organizations as they outperform homogeneous organizations. But this is a slow progression, where can we start making organizational transformation now? We can start from the bottom; employees have more power than they may realize, to affect change. And although this may seem like a daunting call-to-action, employees have the power irrespective of budget or team size, to make an indelible impact on organizational change. Like many effectual grassroots movements, employees have the ability to create a new model that renders the existing model obsolete and lead the evolution of organizational transformation.
BENEFITS
High moral in the organization, high productivity, increased profit, Labour stability, effective branding, ever increasing output of goods and services
Good communication skills are crucial in a leader if they are to remain a leader. A leader can be defined as someone who plays a prominent role in a business or a department within it. There are also religious, political and community leaders, leaders of groups and teams, and so on. In this guide, we will be looking at business leaders and how good communication skills are an important part of effective leadership.
ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19Caron Gangoo
These are 3 main session of ABE LEVEL 4 UESD delivered by Greenwich University Pakistan-Mauritius main campus in Rodrigues Island (Republic of Mauritius) in October 2019
Effective communication is a critical component of organizational success. It is used to exchange information, persuade others to accept our message, solve problems and, even, entertain. Yet, not every organization or their leaders do it well. To become an effective communicator, you need to have the desire, understand the communication process, master basic skills and practice. Kindly Call us for More information tel: +2 01223575508 - Email: info@360solutionsegypt.com - website : www.360experientialsolutions.com
This short guide provides you with an insight into your own communication style and how you can use this to engage effectively with others. We then include guidance on its application in improving the performance of teams and delivery of change.
The most important aspect of any effective communication is knowing your audience. This
audience will vary, so being flexible in your communication styles is a great skill for any leader
to have. In the course of a single day as the leader of a business or department, you might
speak to:
Staff
Shareholders
Business partners
What if everyone is not on the same page? What if there are doubts, upsets, withholds? To solidify your team’s performance basics, discuss one topic each week, quarter after quarter. These timeless, essential, generative questions are never tired or tiring. You can rely on them to keep your uppermost priorities fresh and top of mind. Like leafy green vegetables replenish our bodies, these questions will nourish your team’s performance.
The definition of “soft skills” describes advantages such as attitude, habits, and social behaviour that help determine a person’s effectiveness as an employee and team member. Manners, politeness, and interpersonal skills are essential for bringing people together in today’s competitive environment.
This presentation expands the notion of diversity far beyond racial and gender stereotypes to help viewers value the differences that everyone brings to the organization.
Understanding-Organizational-Climate-and-Culture and Identify the potential f...ErajaneGregorioDumam
Understanding-Organizational-Climate-and-Culture and Identify the potential for conflict in the workplace. To identify what are the common conflicts in different workplace that can affect the relationships of one another in their work.
Similar to PFields - DSL721 - Power Point - Effective Leadership Communication-PPT (20)
5. PRESENTATION OUTLINE
What is Communication?
What is Leadership?
Communication Process
Communication Types
Communication Barriers
Effective Listening
Leadership Challenge
Leadership Preparation
Skill Exercise
Recommended Takeaways
References
6. ENGAGE – ACTIVE LISTENING
Not quite
Talking and listening together
7. EFFECTIVE OR ACTIVE LISTENING
FORMAL DEFINITION– The ability to listen is someone who is comfortable asking
questions, admitting they do not have all the answers and asking for help (Baldoni,
2003). Ask your associates and customers what they need, want and aspire to
become (Baldoni, 2003). Then make the changes that let people know you heard
what they were saying.
8. At The Home Depot, leaders must make sure there
is two-way communication taking place (Baldoni,
2003). Oftentimes, it comes from RVPs or DMs and
sent down in neat little packages. Managers
spend several hours a week on conference calls
from the corporate office engaging in communication
efforts. Effective listening is crucial to execution.
9. Takeaway 1– - Effective communication requires a
proactive disposition (Hua, Sher, & Pheng, 2005).
This means we must be effective in our
communication while engaging others as an
effective listener to achieve understanding.
11. SO, WHAT IS EFFECTIVE COMMUNICATION?....
INFORMAL DEFINITION – Effective
communication is what happens when both
leaders and followers work to understand
each other in multiple ways and using
multiple formats.
Examples:
“It’s when my associates finally do what I say!”
“It’s when I get a call from the customer who tells me that everything was
delivered on time.”
“It’s when we make sales plan.”
“I know I’m communicating effectively if people agree with me.”
Do these sound accurate?
12. DOES ANYONE KNOW THE FORMAL DEFINITION
FORMAL DEFINITION - Darling and Beebe (2007)
define effective communication as a primary means
where leaders achieve desired levels of excellence
within their organization.
13. At The Home Depot, the focus is on customer care,
innovation, employee engagement, retention and
leader/follower relationships. Communication impacts the
daily work life of every associate.
14. “OOPS, DID I SAY THAT OUT LOUD?”
You can be an Effective Communicator
Can I take that back?
We communicate all day.
15. Takeaway 2- How you communicate should
be specific to your audience, leadership
style, audience, method, personality,
organization and even your industry.
16. SO, WHAT IS LEADERSHIP?
INFORMAL DEFINITION – How would you define Leadership?
Examples:
“A leader is someone who stands up and tells people what to do.”
“A leader is someone who stands up for what is right.”
“A leader is someone that knows how to show a profit and keep it.”
“A leader is someone that takes the time to listen to what I have to say.”
17. DOES ANYONE KNOW THE FORMAL DEFINITION
FORMAL DEFINITION - Northouse (1997) defines
leadership as the process whereby an individual
influences a group of individuals to achieve a
common goal.
18. The difference in opinions about the definition of
Leadership might explain why some people think others
are bad leaders, and some think they are great!
The assumptions we make about what leadership mean
will determine how we judge that leader and others.
Have you ever thought about what type of leader you
work with, and what style they use?
Have you ever explained to your boss what type of
leadership you are looking for? Or asked her to explain
her leadership philosophy?
Better yet, have you ever explained your leadership
philosophy to your associates?
NOTES
19. At The Home Depot, Leadership is
top-down in orientation. Instructions
come from the CEO in Atlanta, GA.
to 2300+ stores. Regional and
District Managers pass them on to
Store Managers. Store managers
pass it on to assistant managers,
department heads and finally on to
the associate. Each of these
people have their own leadership
style, favorite methods and specific
skill set that makes them an
effective communicator.
20. Takeaway 3- Leadership comes in various shapes,
styles and formats. Each of us can be both leader
and follower at the same time. Recognizing which
role you are currently in allows you to behave
appropriately.
23. SO, WHAT IS THE COMMUNICATION PROCESS?
INFORMAL DEFINITION – How would you
describe the communication process?
Examples:
“I talk, you listen!”
“Who cares, just smile and nod ‘til she shuts
up
and we can get back to work.”
“I talk, you listen, you work and get it wrong,
I scream again.”
“The leader spreads to vision and
plan, we work it out and then we
get back together and discuss how
we can make it better.”
24. THE COMMUNICATION PROCESS
EFFECTIVE COMMUNICATING CONSISTENTLY – incorporates the
views of others, the workplace environment and organizational stability.
Information is presented in an organized fashion which considers the
recipient in a way that provides clarity and appropriateness to its
audience. It can involve several methods including writing and
speaking. It encourages feedback, discussion and questions from
others whether the message involves good or bad news (Tyler, 2003).
NON-VERBAL COMMUNCIATION – tone of voice, body language, eye
contact, posture, etc.
VERBAL COMMUNICATON – this can be spoken or written. These are
more common. The next slide goes over these in detail.
25. COMMUNICATION TYPES
NON-VERBAL COMMUNCIATION – tone of voice, body language, eye
contact, posture, etc.
VERBAL COMMUNICATON – this can be spoken or written. These are
more common. The next slide goes over these in detail.
26. COMMUNICATION METHODS
VERBAL COMMUNICATION METHODS – some include emails, texts,
face-to-face, conference calls, speeches, written documents,
company speeches, and social media.
27. A customer comes in or sets up a carpet measure online.
Measure Comp goes out to do the measure and emails the
drawings to the customer.
The customer then decides they want to pick out another carpet
and comes into the store.
The associate helps them pick out a color and they are ready to
pay.
The associate calls Measure Comp and asks them to release the
drawings to the store so your associate can close the sale.
If you’re lucky, they do it then while the customer is there and the
associate proceeds to get payment.
The customer goes home and waits for the installer to call with the
carpet install date.
The carpet is installed and the customer is happy.
The customer gets a follow up call asking if they are happy and
why.
Everyone gets graded on their job by the customer and the store
makes money, customer has carpet, vendor keeps their job and
28.
29. At The Home Depot, they try to
train its employees to communicate
effectively.
33. Takeaway 4 – It is important to know your audience
as a leader to ensure your message is being heard
and carried out. By understanding who you work
with, leaders can cater their message to their
follower so it is heard.
34. Takeaway 5 – communicators invite open and
honest dialogue, create an environment of inclusion
and encouragement. This opens the door for
associates to be proactive and exchange ideas
(van d. D., & Caldeira, 2006).
36. COMMUNICATION BARRIERS
BLINDSPOTS – these are areas leaders
are not aware exist
ASSUMPTIONS – these are beliefs
leaders bring to the table without
recognizing them
TIMING – how and when communication
takes place can determine its
effectiveness
SPEED – how quickly leaders respond to
a crisis can determine the receivers
response
CLARITY – taking special care to consider
one’s audience can add to a
message’s clarity
FOLLOWERS - everyone is different and
leaders need to know the differences
so their communication efforts can
become more effective.
37. Blindspot at THD -old associates versus new
associates
Assumptions at THD -specialty associates
versus receiving associates
Timing at THD -communication leaks about
who gets promoted
Speed at THD -it take 4 weeks before
promotions get announced
Clarity at THD -a SM talks about his $25000
bonuses and you are trying to pay the $99
phone bill
Followers/associates at THD – everyone is
a leader and follower
38. At The Home Depot, there are
various levels of leadership.
All leaders and followers have
blindspots which can be magnified
by the assumptions they bring to
the table. Always consider your
message, your audience, your
beliefs and how they might receive
your message to enhance your
effectiveness
39. Takeaway 6 – To communicate effectively, know
your role. Know your associates, about their lives
and how they might take certain comments. This is
doubly important with customers.
40. LEADERSHIP CHALLENGES
#1CHALLENGE FOR LEADERS – Lack of communication skills is among
the top reasons for executive derailment (Tyler, 2003).
SUGGESTIONS FROM TYLER’S DEFINITION DISCUSSED EARLIER (2003) –
When communicating:
1) Incorporate the views of others
2) Present information in an organized and logical fashion
3) Consider the recipient and method
4) Work to become efficient in oral and written communication
5) Encourage questions and discussions with others
6) Communicate bad news and good news effectively
7) Become comfortable communicating effectively even if you have to
practice.
41. At The Home Depot, most people
honestly believe they communicate
effectively. Don’t let your own
blindspots or assumptions derail
you. This requires actively
engaging with your peers and
management team to discover
areas you can improve. Ask
questions during your review period
and from your associates.
42. Takeaway 7 – It’s your job. Find a partner at work
who will tell you the truth about your communication
effectiveness. Ask for advice and take classes that
improve your skills. Volunteer to speak in front of
the store or in the community.
43. LEADERSHIP PREPARATION & DEVELOPMENT
FOCUS – every follower is a leader waiting for a mentor to help them develop. If
you are a leader, who are you developing into a leader or a better follower? If
you aren’t, are you really a leader?
LEADERSHIP GOALSS – 1) All Time Champion of Micro-Management 2) All-
Star who hides from Controversy, 3) Pass the buck leadership, 4) Throw
others under the bus to promotion, 5) #1 Grumbler of all-time (Tomlinson,
2015). Are these goals you want to achieve? Do you associates think you
have already won the titles?
44. At The Home Depot, many times
good associates are looked over,
or not taken seriously because of
their schedule or family situation.
countless talent has been lost
between the racks because no one
took the time to engage an
associate and steer them towards a
career at THD. I know you are
busy, but time spent teaching
others pays itself back.
45. Takeaway 8 – Commit with another associate to
hold you accountable as a leader and commit to
another associate that you plan to mentor towards
becoming a better leader or follower.
46.
47. SKILL DEVELOPMENT – AN EXERCISE
WUZZLE PICTURE PUZZLE A – do by yourself.
WUZZLE PICTURE PUZZLE B– I will put you in groups of two or three
This exercise will show you how a collective intelligence of other people can
speed up your understanding and interpretation of events. You will need to be
effective in your communication skills for Puzzle B.
At The Home Depot, you can take these exercises with you
if you’d like to give them to your associates. This may help
in your goal for developing your associates and yourselves.
48. Wuzzle-Picture
Puzzle A
A common
phrase is
depicted in each
box. Write out
the saying by
yourself and wait
for the others to
finish (Dunphy &
Whisenand,
2006).
51. TAKEAWAYS
Takeaway 1- Effective communication requires a proactive
disposition (Hua, Sher, & Pheng, 2005). This means we
must be effective in your communication while engaging
others as an effective listener to achieve understanding.
Takeaway 2– How you communicate should be specific to your
audience, leadership style, audience, method,
personality, organization and even your industry.
Takeaway 3 – Leadership comes in various styles and formats.
Each of us can be both leader and follower at the same
time. Recognizing which role you are currently in allows
you to behave appropriately.
Takeaway 4 – It is important to know your audience as a
leader to ensure your message is being heard and carried
out. By understanding who you work with, leaders can
cater their message to their follower so it is heard.
Takeaway 5 – Communicators invite open and honest
dialogue, create an environment of inclusion and
encouragement. This opens the door for associates to be
proactive and exchange ideas.
Takeaway 6 -Know your role to communicate effectively.
Know you associates, about their lives and how they
might take certain comments. This is doubly important
with customers.
Takeaway 8 – It’s your job. Find a partner at work who will
tell you the truth about your communication
effectiveness. Ask for advice and take classes that
improve your skills. Volunteer to speak in front of the
store or in the community.
Takeaway 9 – commit with another associate to hold you
accountable as a leader and commit to another
associate that you plan to mentor towards becoming a
better leader or follower.
Takeaway 10 – Some parts of leadership are silent
(Tomlinson, 2015). It comes from living out what you
ask others to do: hard work, conviction, trust, courage,
and more. Model the Way for others to follow (Kouzes
& Posner, 2012).
52. REFERENCES
Baldoni, J. (2003). Great communication secrets of great leaders. New York, NY: McGraw-Hill.
Darling, J. R., & Beebe, S. A. (2007) Effective Entrepreneurial Communication in Organization Development:
Achieving Excellence Based on Leadership Strategies and Values. Organization Development Journal,
25(1), 76-93.
Dunphy, S. M., & Whisenand, T. G. (2006). Building camaraderie through information processing: The
wuzzle picture-puzzle exercise. Journal of Information Systems Education, 17(1), 11-16.
Hua, G. C., Sher, W., Pheng, L. S. (2005). Factors Affecting Effective Communication Between Building
Clients and Maintenance Contractors, Corporate Communications, 10(3), 240-250.
Northouse, P. (1997). Leadership theory and practice. Thousand Oaks, CA: Sage.
Tyler, J. L. (2003). Core Competencies: A Simplified Look at a Complicated Issue. Healthcare Financial
Management, 57(5), 90-2, 94.
van d. D., & Caldeira, S. J. (2006). Effective Leaders Champion Communication Skills. Nation’s Restaurant
News, 40(13), 20-20, 28.
Editor's Notes
Thanks for having me today. I’ve put together a 2 hour presentation for your leadership team on effective leadership communication. What is it and how do we get better at it? Exactly why am I here today?
Champion communicators can improve their organizations commitment, performance, behavior or job satisfaction.
Leaders communicate constantly. Research indicates the importance of communication during intended change which links change and communicating inextricably (Husain, 2013). Leaders have to communicate with others 70-80% of their day (Helms & Haynes, 1992). Do you think this is accurate?
Leaders communicating effectively is critical to success. So for the next hour or so, put on your thinking caps. Meaningful communication informs and educates employees at all levels and motivates them to support the strategy (Husain, 2013).
Here is the basic things we are going to cover in detail today. I’ve taken all the notes for you and have copies of the presentation for you so you can focus on what is being shown and taught. This presentation is specific to your jobs here at THD.
This is not just about me. This presentation is about you and how we can all become better communicators. Ask questions, feel free to stop me.
What is active or effective listening? Look at the definition provided above.
Baldoni, J. (2003). Great communication secrets of great leaders. New York, NY: McGraw-Hill.
THD’s Big 3 – customer service, in stock, and store appearance. Yes, I still remember them a year and a half later! During the slide presentation, you will note I have specifically addressed issues you face everyday that can be solved with effective communication.
We all have our own version of what effective communication is? Anybody want to offer one? I’ve provided an informal definition and some examples on the slide.
Does anyone see differences or similarities between the formal and informal definitions?
Darling, J. R., & Beebe, S. A. (2007) Effective Entrepreneurial Communication in Organization Development: Achieving Excellence Based on Leadership Strategies and Values. Organization Development Journal, 25(1), 76-93.
So what does this have to do with you? THD has 3 big focuses but that is not the only way they communicate. How you communicate, where you communicate, what you say, how you say it are all important for effectiveness. Before you say anything, think before you speak. Any bad examples of communication you can think of at the moment?
Have you ever said anything to a customer you wish you could take back? Have you ever said something to a fellow employee you’d like to take back? Work on communicating effectively so you won’t put yourself in situations where you say things you wish you could take back. Anyone can be an effective communicator.
Understanding the importance of communicating is good. What about leadership? To be an effective leader communicator, shouldn’t we know what leadership means?
There are a lot of definitions of leadership flying around. The truth is, there is no universally accepted definition of leadership. Here are a few examples.
Northouse, P. (1997). Leadership theory and practice. Thousand Oaks, CA: Sage.
Note the different opinions and understandings of leadership.
Note how these differences can lead to assumptions about leaders that are incorrect
What type of leaders would you say are the most common at THD? Which type gets promoted the most? Do you see how a certain leadership style is rewarded at THD? Does this mean you have to change your style to be promoted? What do you think?
What do you mean we are leaders and followers at the same time? You have a store manager which makes you a follower. You have associates under you, which makes you a leader. You have to be able to think with both versions of yourself in mind.
Effective follower means you post on twitter a lot, right? What is an effective follower? Anybody care to speculate? Effective follower could be described as effective/active listeners.
After covering the basics listed on this slide, where does that really get us? Have we really communicated yet? This takes us to the actual communication process. How do we communicate?
Anybody know what the communication process really looks like? How do we communicate? Emails, notes, charts, reports, talking, etc.
Tyler, J. L. (2003). Core Competencies: A Simplified Look at a Complicated Issue. Healthcare Financial Management, 57(5), 90-2, 94.
If we consider the description on the previous slide, we have a lot of things to consider, don’t we?
What methods are available to us as leaders/followers? Look at the slide above and tell me what some of them are….
I know it’s a lot to read. Ordering Carpet - If only it every really happened that way……we would never need a presentation on communication.
In some areas it has, but it other areas it has not. Why do you think this is the case?
There are multiple players, multiple methods, multiple styles, and people that are in a hurry trying to communicate instead of taking an active listening position to consider the recipient and the best method of communication….every time.
At THD, this takes on dynamic proportions. There is so much involved with carpet installs, but let’s take a real close look at it to bring home the importance of communication and the role leadership plays in its effectiveness. It is critical to your success (Husain, 2013).
We are going to remain on this slide for a minute while I go through the carpet install process.
You’ve heard the complaints. Instead of attacking THD, let’s look at the communication process. There are hidden flaws in the ESVS that deal specifically with communication. Having worked here, I don’t think you can ever communicate too much. For example….
Can you change? The answer is absolutely! But it is up to you as leaders to make sure it happens. Part of your role as a leader is to create effective communicators. If you take on this job, you will make your life a little easier as a leader.
Consider the message, the method, the recipient, the timing, the reaction, your body language, your tone, eye contact, use of words, etc.
Open and honest dialogues means asking questions and listening to the answers.
van d. D., & Caldeira, S. J. (2006). Effective Leaders Champion Communication Skills. Nation’s Restaurant News, 40(13), 20-20, 28.
We’ve gone through the players and the process and tried to make it simple. However, that does not mean the process is easy. There are barriers you have to face and overcome.
A communication barrier can be anything that keeps individuals from communicating. Some common ones are listed above and are usually brought to the table unknowingly by everyone.
Here’s what those barriers might look like at The Home Depot.
Get to know your people, your customers, your associates, their kids and their business needs. By taking the time to communicate effectively, leaders can build trust, generate community spirit, motivate their associates, improve commitment, increase engagement, improve retention and more (Husain, 2013).
Look at all of the active verbs in Tyler’s advice (2003)
What are you the champion of at work?
Tomlinson, C. A. (2015). Communication that powers leadership. Educational Leadership, 72(7), 90-91.
I know that no one in here is competitive….at all, right? We are going to try a game that is short, fun and makes the point of the presentation. Keep your thinking caps on.
Kouzes, J. M., & Posner, B. Z. (2003). The five practices of exemplary leadership. San Francisco, CA: Pfeiffer.
Tomlinson, C. A. (2015). Communication that powers leadership. Educational Leadership, 72(7), 90
Dunphy, S. M., & Whisenand, T. G. (2006). Building camaraderie through information processing: The wuzzle picture-puzzle exercise. Journal of Information Systems Education, 17(1), 11-16.
Dunphy, S. M., & Whisenand, T. G. (2006). Building camaraderie through information processing: The wuzzle picture-puzzle exercise. Journal of Information Systems Education, 17(1), 11-16.
Dunphy, S. M., & Whisenand, T. G. (2006). Building camaraderie through information processing: The wuzzle picture-puzzle exercise. Journal of Information Systems Education, 17(1), 11-16.
We have gone over Takeaways 1-9, and let me close with Takeaway 10. Some parts of leadership are silent (Tomlinson, 2015). It comes from living out what you ask others to do: hard work, conviction, trust, courage, and more. Model the Way for others to follow (Kouzes & Posner, 2012).
You can pick up your copy of the presentation and speaking notes if you’d like a copy.
Thanks again for having me!