The document discusses formal and informal communication in organizations. Formal communication refers to official messages that flow through recognized channels laid out by the organization, including downward, upward, and lateral communication. It has advantages like effectiveness and control but can be slow and rigid. Informal communication consists of unofficial work-related or personal messages outside formal channels that fulfill psychological needs but may distort information or leak confidential details. Both formal and informal communication media are important aspects of organizational interactions.

1. FORMAL AND INFORMAL
COMMUNICATION
Prepared By:-
Anubhav Verma
MBA (RM) 1st Sem
Roll no.32

2. Definition
“Communication is the process by which information is transmitted
between individuals and / or organizations so that an understanding
response results.”
“Peter Little.”
“Communication is an exchange of facts, ideas, opinions, or emotions
by two or more persons.”
“W.H. Newman and C.F. Summer Jr. ”

3. Formal Communication
 It is in the form of official messages and news that flow through
recognized channels or routes formally laid by the organization.
 It flows in 3 directions:
 1) Downward
 2) Upward
 3) Laterally between departments.

4. Formal Media of Communication
 Company’s news bulletins.
 Special interviews.
 Conferences.
 Employees handbook.
 Company magazines.

5. Advantages And Disadvantaged Of
Formal Communication
Advantages
 Effective
 Provides close contact
between members of the
organization
 Control over the sub-ordinates
and fixing in
their responsibility.
 Flow of essential
information in an orderly
manner.
Disadvantages
 Stiff , Slow and Rigid
 Channel of
communication are not
perfect.
 Organizational distance

6. Informal Communication
 It is in the form of unofficial messages (work related or people
related) that flow outside the officially designed channels.
 Does not follow the authority.
 It takes place due to individual
needs.
 It is implicit, multidimensional
and diverse.

7. Advantages And Disadvantages Of Informal
Communication
Advantages
 More flexible and much
faster.
 Helps in achieving better
human relations
 Fulfills the psychological
needs of the employees.
Disadvantages
 Information may be
distorted.
 Lacks official status and
less dependable.
 Has no definite origin
and direction.
 Leakage of confidential
information.

8. Informal media of communication
 Face to face discussion.
 Telephone.
 Email.
 Voice messaging (voice mail).
 Instant messaging (chatting).