Verbal communication involves both speaking and listening. Speaking consists of determining what to say and how to deliver it. Effective speaking involves brainstorming ideas, choosing an organization structure, and presenting content clearly. Good listening involves both sympathetic listening, where one shares another's feelings, and empathetic listening, where one seeks to understand another's perspective without judgment. Verbal communication can be oral, such as conversations, speeches, and discussions, or written, as in emails, letters, and reports. Both forms have advantages and disadvantages depending on the context and purpose.

1. VERBAL COMMUNICATION
By:
Saugata Palit

2. VERBAL COMMUNICATION
We may often think that, having good communication skills
is all about the ability to speak well…..
Or
All about “SPEAKING.”
But
Verbal Communication has another very important
part…… “LISTENING”.
Speaking
+
Listening
is
Verbal Communication

3. “SPEAKING”
Speaking consists of two parts…
1) What to speak?
and
2) How to speak?

4. WHAT TO SPEAK
Content development:
*The first step is Brainstorming .
*The next step is to choose a
Presentation Format/ Storage
System.
*The Final step is the Presentation
itself.

5. BRAINSTORMING
Individual Brainstorming is the process of you
getting your ideas out on paper.
 The idea is to put down all of / most of your ideas
on paper.
 This has two advantages.
1)It encourages the unrestricted flow of thoughts.
2)It facilitates the strategic or comparative
evaluation of your ideas .ie. Once on paper, you
have the opportunity of ranking your ideas in terms
of importance.You may now pit your ideas against
one another and choose the best ones.


6. “Do we forget due to nervousness or
Do we get nervous due to
forgetting?”
Eg. “What if you had to recite the
alphabet in front of an audience?”…
“would you get nervous?” …
“Obviously Not!”
One of the main causes of Nervousness
is “Forgetting”, or rather, “The Fear of
Forgetting”

7. SO, TO PREVENT FORGETTING,
WE NEED …
A Good Storage System
or
A Good Retrieval System

8. SOME STORAGE SYSTEMS
 Storage
System 1 : Introduction, Body,
Conclusion format…
 Storage
System 2 : What, How , Proof and
Conclusion
 Storage
System 3 : Time Sequence (The Past,
The Present and The Future)
 Storage
System 4: Positive , Negative and
personal touch.

9. HOW TO SPEAK
GUIDELINES
 Speed -Number of words per minute.
 Clarity - If audible & free of distortion.
 Pronunciation - Utterance of speech.
 Familiarity - Acquaintance with words used.
 Punctuation - Use of various kinds of pauses.
 Fluency - Able to express easily.
 Expression - Transforming of ideas into words.
 Content - Meaning or substance of speech.

10. Be carefull ,
there are
BEARS
around..
BEER!! Where??
I wana have one!
“LISTENING”
“We have two ears and one
mouth so that we can listen
twice as much as we speak.”
- Epictetus , Greece

11. KINDS OF LISTENING
Broadly listening may be classified into two
categories:
Sympathetic Listening
and
Empathetic Listening.

12. SYMPATHETIC LISTENING
In sympathetic listening we care about the other
person and show this concern in the way we pay
close attention and express our sorrow for their ills
and happiness at their joys.
 In other words there is “sharing” of feelings.
 E.g : On your way back from office, you slip and fall
and hurt your back. When you reach home your
family members “Feel” for you.They “share” your
hurt feelings and maybe even shed a tear in
sympathy.


13. EMPATHETIC LISTENING



When we listen empathetically, we go beyond sympathy
to seek a truer understanding of how others are feeling.
This requires excellent discrimination and close attention to
the nuances of emotional signals. When we are being truly
empathetic, we actually acknowledge what they are
feeling.
In order to get others to expose these deep parts of
themselves to us, we also need to demonstrate our
empathy in our demeanor towards them, listening
sensitively and in a way that encourages self-disclosure.
E.g :On your way back from office, you slip and fall and hurt
your back. You visit your doctor.Your doctor does not share
your feelings.He does not reject or trifle your feelings, but on
the contrary, he acknowledges your feelings totally and treats
you for your injuries

14. TYPES OF VERBAL COMMUNICATION
Verbal
Communication
Oral
Communication
Written
Communication

15. ORAL COMMUNICATION
Oral communication implies
communication through mouth. It
includes individuals conversing with
each other, be it direct conversation or
telephonic conversation. Speeches,
presentations, discussions are all forms
of oral communication.

16. MERITS & DEMERITS
ADVANTAGES
DISADVANTAGES
Immediate Feedback
 Time Saving
 Economical
 Personal Touch
 Secrecy
 Group Communication


Poor Retention
 No Records
 Time Consuming
 Misunderstanding
 Unsuitable for Lengthy
messages
 Lack of Responsibility

17. FORMS OF ORAL COMMUNICATION
Face to face communication
 Interviews
 Telephone conversations
 Grapevine
 Negotiations
 Meetings
 Lecture / speech
 Presentation
 Conferences / seminars / workshops


18. WRITTEN COMMUNICATION
A medium for communication that entails the
written word. Letters, emails, and manuals
are forms of written communication. Need for
written of communication, the old style of
communication did not have public
relationship, advertising, technology and
many aspects of modern day communication.

19. MERITS & DEMERITS
ADVANTAGES
DISADVANTAGES
Wide Access
 Accuracy
 Lengthy Messages
 Permanent Record
 Legal Evidence
 Fixed Responsibility
 Convenience


Time Consuming
 Costly
 Lack of Secrecy
 Rigidity
 Impersonal
 Delayed Feedback

20. FORMS OF WRITTEN COMMUNICATION
Email (Electronic mail)
 Website
 Memorandums
 Letters
 Reports (both business and academic reports)
 Notices
 Minutes
 Circulars
 Manuals
 Handbooks
