The document discusses process mapping tools and techniques used in business process re-engineering. It describes common process mapping tools like flow diagramming tools, case tools, and simulation tools. It also outlines the typical approach to process mapping workshops, which includes selecting a team, determining key activities, capturing information, and identifying issues and improvement opportunities. The key outcomes of process workshops are process maps, "as-is" metrics, issues identified, and an understanding of improvement scope. Process modeling then moves from documenting the "as-is" process to designing an improved "to-be" process.

1. Business Process Re-engineering 05 – Process Mapping Tools and Techniques

2. Process Mapping Concept 1. Understand the process / systems 2. Differentiate the process functions 3. Structure the process map 4. Establish an informal process map 5. Process mapping takes place