I've often been charged with business process review and creation, so over time I've developed checklist that highlights the main areas that I want to assess when working on a process analysis project.
This presentation gives simple but effective techniques for mapping a business process. Process Mapping is a strong initial step in continuous improvement of any business process.
A brief introduction of business process mapping. Containing definition, benefit, business process element, ARCI, source and step to do business process mapping.
This presentation gives simple but effective techniques for mapping a business process. Process Mapping is a strong initial step in continuous improvement of any business process.
A brief introduction of business process mapping. Containing definition, benefit, business process element, ARCI, source and step to do business process mapping.
Deploying Hoshin Kanri as a Competitive WeaponGrant Crow
This presentation evaluates the Hoshin Kanri concept, what it is, how it works, what can go wrong and how to make Hoshin really work.
Slide 3: Most people familiar with Hoshin Kanri will know that it translates from Japanese into a "Vision Compass". More importantly, Hoshin is gaining traction due to its recognition of the need to link direction (strategy formulation) with management (implementation).
Slide 4: A key feature of Hoshin Kanri is the concept of Breakthrough Objectives. The concept encourages aggressive objectives together with a structured method for cascading these and breaking them down into manageable pieces.
Slides 5 and 6 address common responses from executives one might encounter when trying to introduce Hoshin Kanri together with the symptoms suggesting that Hoshin Planning is required. The symptoms listed will strike a chord with many readers and represent the product of poor strategy execution.
Slide 8 identifies some of the many leading organizations using Hoshin as their strategy execution methodology. The majority of organizations that we at i-nexus are talking to (particularly in the USA) are either considering implementing Hoshin Kanri or have already made a start.
Slide 9 identifies the value of having a strong strategy execution system by tracking share price performance.
Slides 11 and 12 introduce the link between Hoshin Kanri, and in particular the X matrix concept, and Balanced Scorecards. The traditional Balanced Scorecard clearly introduced value by looking at business metrics from more than purely a financial perspective. In contrast however, the X matrix is a far more robust tool for supporting strategy implementation. The various faces of the X matrix (South, West, North and East) detail the WHAT, HOW FAR, HOW and HOW MUCH of the strategy. Having said that, the X matrix is by no means universally popular as a Hoshin tool and is regarded by some CEO's as too complex. It is clearly a tool more likely to provide value in organizations that are more mature in their strategy execution journey.
Slide 13 shows an example of how the i-nexus software supports both the Hoshin X matrix and Scorecards.
Slide 15 identifies the critical role of the bowling chart in linking between the X matrix and action plans and its use a key management tool to track achievement and lack thereof against goals.
Slide 17 identifies "culture change" as a key barrier to effective Hoshin. Many of our customers do find that the greater transparency achieved with i-nexus can be seen as a threat. This needs to be managed carefully with problems (red traffic lights) seen as discussion points rather than failure.
Slide 22 provides an example of an A3 report. Many i-nexus customers find visual management of progress to be key to obtaining commitment to Hoshin.
Finally slide 24 looks at the value of Hoshin countermeasures in enabling early identification and resolution of barriers to progress.
Web-conférence | Démarche de transformation LeanXL Groupe
L'objectif de cette web-conférence est de partager les conditions de succès d'une démarche de transformation et comment mettre son entreprise en "mouvement" à travers un projet stratégique.
Retrouvez le replay de cette web-conférence sur notre chaîne Youtube : http://buff.ly/2kWIQWD
A flowchart is an outline or schematic drawing of the process your team is trying to measure or improve. It can also be a picture of an ideal process that you would like to use.
I invite you to join as a member of the PEX Network Group http://tinyurl.com/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at http://tiny.cc/tpkd0
Warm Regards,
Steven Bonacorsi, LSS MBB, President
International Standard for Lean Six Sigma
Cell: 603-401-7047
skype: sbonacorsi
E-mail: sbonacorsi@comcast.net
Twitter: http://twitter.com/Sbonacorsi (Follow Lean Six Sigma Content)
LinkedIn: http://www.linkedin.com/in/StevenBonacorsi
FREE Lean Six Sigma and BPM content - register at http://tiny.cc/tpkd0
Business Process Excellence: Building Out Business Process CapabilitiesCentric Consulting
In this presentation, we explore whether the business process improvement capability is best built from the bottom up (a “grassroots” effort) or built via a separate, dedicated function that is governed and managed centrally.
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Business Process Improvement (BPI 7) Process Training ModuleFrank-G. Adler
The Business Process Improvement (BPI 7) Methodology Training Module v2.0 includes:
1. MS PowerPoint Presentation including 127 slides covering our seven-steps Business Process Improvement Methodology.
2. MS Word Process Measure Definition Worksheet
3. MS Word Activity Assessment Worksheet
4. MS Word Change Management Worksheet
5. MS Word Process Management Worksheet
Agile Testing: The Role Of The Agile TesterDeclan Whelan
This presentation provides an overview of the role of testers on agile teams.
In essence, the differences between testers and developers should blur so that focus is the whole team completing stories and delivering value.
Testers can add more value on agile teams by contributing earlier and moving from defect detection to defect prevention.
Rapid Improvement: How to Change Behaviors & Get Stuff Done FASTTKMG, Inc.
Recorded webinar: http://slidesha.re/1jKwkjg
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
In today's world of rapid change, it's increasingly important for organizations to build rapid problem-solving and execution capabilities.
In this webinar, you'll learn how to use Kaizen Events (aka Rapid Improvement Events) and the elements of Kaizen Events to not only get fast results, but to also change organizational paradigms and behaviors.
Kanban is a tool that allows you to fully visualize the status of your processes through a board with dynamic columns that make all tasks and processes steps clear.
What is Value Stream Mapping?
History:
What is Value?
What is a Value Stream?
Different things flow through the Stream:
Reason for Mapping & Analysis :
Objectives:
Team Members and Roles in VSM Study Project:
How to create a Value Stream Mapping?:
Value Stream Mapping Process with example
Step 1 - Gather Data and Information:
Step 2 - Create a Current State Map
VSM Study Symbols:
Collecting Data and Time Studies in VSM Study:
Examples of data required in this study:
Process Steps in VSM Study:
Analysis of the Current State Map:
Step 3 – Future State Map & Action Plans:
Creating an Ideal and Future State
Analysis of Future State Map:
Step 4 – Execute the Plan:
Step 5 – Align & Analysis of Current and Future State:
Keys Points for Successful VSM Study:
Mouhcine NAHAL
What Is Process Flow - Discover How To Visualize It - Slideshare.docxYoroflow
Process flow refers to the systematic sequence of steps or activities that need to be processed to accomplish a specific task or achieve a particular goal within an organization. It provides a structured framework for understanding and visualizing how work is focused, making it easier to identify potential bottlenecks, inefficiencies, and areas for improvement in a given workflow.
Deploying Hoshin Kanri as a Competitive WeaponGrant Crow
This presentation evaluates the Hoshin Kanri concept, what it is, how it works, what can go wrong and how to make Hoshin really work.
Slide 3: Most people familiar with Hoshin Kanri will know that it translates from Japanese into a "Vision Compass". More importantly, Hoshin is gaining traction due to its recognition of the need to link direction (strategy formulation) with management (implementation).
Slide 4: A key feature of Hoshin Kanri is the concept of Breakthrough Objectives. The concept encourages aggressive objectives together with a structured method for cascading these and breaking them down into manageable pieces.
Slides 5 and 6 address common responses from executives one might encounter when trying to introduce Hoshin Kanri together with the symptoms suggesting that Hoshin Planning is required. The symptoms listed will strike a chord with many readers and represent the product of poor strategy execution.
Slide 8 identifies some of the many leading organizations using Hoshin as their strategy execution methodology. The majority of organizations that we at i-nexus are talking to (particularly in the USA) are either considering implementing Hoshin Kanri or have already made a start.
Slide 9 identifies the value of having a strong strategy execution system by tracking share price performance.
Slides 11 and 12 introduce the link between Hoshin Kanri, and in particular the X matrix concept, and Balanced Scorecards. The traditional Balanced Scorecard clearly introduced value by looking at business metrics from more than purely a financial perspective. In contrast however, the X matrix is a far more robust tool for supporting strategy implementation. The various faces of the X matrix (South, West, North and East) detail the WHAT, HOW FAR, HOW and HOW MUCH of the strategy. Having said that, the X matrix is by no means universally popular as a Hoshin tool and is regarded by some CEO's as too complex. It is clearly a tool more likely to provide value in organizations that are more mature in their strategy execution journey.
Slide 13 shows an example of how the i-nexus software supports both the Hoshin X matrix and Scorecards.
Slide 15 identifies the critical role of the bowling chart in linking between the X matrix and action plans and its use a key management tool to track achievement and lack thereof against goals.
Slide 17 identifies "culture change" as a key barrier to effective Hoshin. Many of our customers do find that the greater transparency achieved with i-nexus can be seen as a threat. This needs to be managed carefully with problems (red traffic lights) seen as discussion points rather than failure.
Slide 22 provides an example of an A3 report. Many i-nexus customers find visual management of progress to be key to obtaining commitment to Hoshin.
Finally slide 24 looks at the value of Hoshin countermeasures in enabling early identification and resolution of barriers to progress.
Web-conférence | Démarche de transformation LeanXL Groupe
L'objectif de cette web-conférence est de partager les conditions de succès d'une démarche de transformation et comment mettre son entreprise en "mouvement" à travers un projet stratégique.
Retrouvez le replay de cette web-conférence sur notre chaîne Youtube : http://buff.ly/2kWIQWD
A flowchart is an outline or schematic drawing of the process your team is trying to measure or improve. It can also be a picture of an ideal process that you would like to use.
I invite you to join as a member of the PEX Network Group http://tinyurl.com/3hwakem, you will have access to Key Leaders Globally, Events, Webinars, Presentations, Articles, Case Studies, Blog Discussions, White Papers, and Tools and Templates. To access this free content please take 2 minutes for a 1 time FREE registration at http://tiny.cc/tpkd0
Warm Regards,
Steven Bonacorsi, LSS MBB, President
International Standard for Lean Six Sigma
Cell: 603-401-7047
skype: sbonacorsi
E-mail: sbonacorsi@comcast.net
Twitter: http://twitter.com/Sbonacorsi (Follow Lean Six Sigma Content)
LinkedIn: http://www.linkedin.com/in/StevenBonacorsi
FREE Lean Six Sigma and BPM content - register at http://tiny.cc/tpkd0
Business Process Excellence: Building Out Business Process CapabilitiesCentric Consulting
In this presentation, we explore whether the business process improvement capability is best built from the bottom up (a “grassroots” effort) or built via a separate, dedicated function that is governed and managed centrally.
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Business Process Improvement (BPI 7) Process Training ModuleFrank-G. Adler
The Business Process Improvement (BPI 7) Methodology Training Module v2.0 includes:
1. MS PowerPoint Presentation including 127 slides covering our seven-steps Business Process Improvement Methodology.
2. MS Word Process Measure Definition Worksheet
3. MS Word Activity Assessment Worksheet
4. MS Word Change Management Worksheet
5. MS Word Process Management Worksheet
Agile Testing: The Role Of The Agile TesterDeclan Whelan
This presentation provides an overview of the role of testers on agile teams.
In essence, the differences between testers and developers should blur so that focus is the whole team completing stories and delivering value.
Testers can add more value on agile teams by contributing earlier and moving from defect detection to defect prevention.
Rapid Improvement: How to Change Behaviors & Get Stuff Done FASTTKMG, Inc.
Recorded webinar: http://slidesha.re/1jKwkjg
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
In today's world of rapid change, it's increasingly important for organizations to build rapid problem-solving and execution capabilities.
In this webinar, you'll learn how to use Kaizen Events (aka Rapid Improvement Events) and the elements of Kaizen Events to not only get fast results, but to also change organizational paradigms and behaviors.
Kanban is a tool that allows you to fully visualize the status of your processes through a board with dynamic columns that make all tasks and processes steps clear.
What is Value Stream Mapping?
History:
What is Value?
What is a Value Stream?
Different things flow through the Stream:
Reason for Mapping & Analysis :
Objectives:
Team Members and Roles in VSM Study Project:
How to create a Value Stream Mapping?:
Value Stream Mapping Process with example
Step 1 - Gather Data and Information:
Step 2 - Create a Current State Map
VSM Study Symbols:
Collecting Data and Time Studies in VSM Study:
Examples of data required in this study:
Process Steps in VSM Study:
Analysis of the Current State Map:
Step 3 – Future State Map & Action Plans:
Creating an Ideal and Future State
Analysis of Future State Map:
Step 4 – Execute the Plan:
Step 5 – Align & Analysis of Current and Future State:
Keys Points for Successful VSM Study:
Mouhcine NAHAL
What Is Process Flow - Discover How To Visualize It - Slideshare.docxYoroflow
Process flow refers to the systematic sequence of steps or activities that need to be processed to accomplish a specific task or achieve a particular goal within an organization. It provides a structured framework for understanding and visualizing how work is focused, making it easier to identify potential bottlenecks, inefficiencies, and areas for improvement in a given workflow.
Guide for Post-COVID Process & Service RedesignMatthew Boyer
This guide provides a practical approach with resources for you to design new services and processes to address the challenges of massive COVID-19 disruptions and rapidly increasing automation that are requiring organizations to revise and redefine their operations.
Speedbump or Springboard? Leveraging Change to Move Nintex Promapp ForwardEileenTan67
It's a fact of life that things change. Business is always in flux – changes in market conditions and staff movements can challenge even the most robust process improvement plan. But these 'bumps in the road' can also be huge opportunities. Get tips and examples for how you can drive forward with Nintex Promapp during those times when things don't go exactly as planned.
Process improvementThe chance for development to either operating.pdfinfo30292
Process improvement:
The chance for development to either operating or management processes can frequently be vast,
but must be focused. It is very important that the number of process improvement actions
undertaken by an association is matched by the association’s capability to finance the association
and apply the changes without destructive disturbance to day-to-day delivery of its products and
services. Proposal excess and exhaustion is a common syndrome, and is ultimately counter-
productive.
1. The aim of Process Selection is to select a small and attainable number of process, most
directly influence the success of the association’s goals and objectives, ahead which to assume
process improvement action.
2. The outcomes of the procedure Selection step should be decided number of processes to
be review, organisation approval to offer reserve to the work and agreed objectives for the work.
3. Process Understanding, cover the capacity of the process where it starts and ends what is
included and excluded. The sub-processes and accountability of the process to the association
must be understood.
4. The outcomes of procedure Understanding are a high level process map, sub-process
maps, accountability and the major inputs, outputs, controls and funds acting upon the processes
and sub-processes.
5. Process act involves recording and detailing the historical act of the process, obtaining
perceptual views of both current and past performance from customers and suppliers, important
agreed required performance of the prospect enhanced process, and approving how it will be
deliberate, monitored and reviewed
6. The outcomes of Process Performance are an perceptive of the key metric data, the ability
of the process and customers, suppliers and staff necessities for the prospect improved process.
7. In Process Review, the data and information that has been composed and analysed is
reviewed and recommendation made for the enhanced process.
8. Process Change translates the prioritised process improvement mandates into an
integrated programmed of incessant improvement or process revamp action.
9. In the final Capturing the Change step, the process improvements are included into the
business management system, ensures the change is reviewed, managed and built upon
Solution
Process improvement:
The chance for development to either operating or management processes can frequently be vast,
but must be focused. It is very important that the number of process improvement actions
undertaken by an association is matched by the association’s capability to finance the association
and apply the changes without destructive disturbance to day-to-day delivery of its products and
services. Proposal excess and exhaustion is a common syndrome, and is ultimately counter-
productive.
1. The aim of Process Selection is to select a small and attainable number of process, most
directly influence the success of the association’s goals and objectives, ahead which to assume
proces.
Maintaining operational efficiency in an expanding business is a challenge for many companies today. It is not immediately obvious that the inefficiencies are hurting the business. However, small mistakes that lead to time and money lost become more frequent as the business hires more employees and takes on more work. Use this methodology to work through those sticking points that are holding your operations back.
This "Job Focus" format is a training tool that I created as part of the initial orientation and training for a staff member serving as a data coordinator for the organization's contract management function.
Each autumn, the Foundation hosts an Annual Meeting of Foundation Members (key stakeholders) and other constituents. Beginning in 2002, I've been charged with creating an event theme idea, to serve as the message platform for the event. Part of this concept development is drafting content for the event invitation booklet. This upload represents the content that I wrote and edited for the 68th Annual Meeting in 2003. The graphic design was developed by a vendor.
Each autumn, the Foundation hosts an Annual Meeting of Foundation Members (key stakeholders) and other constituents. Beginning in 2002, I've been charged with creating an event theme idea, to serve as the message platform for the event. Part of this concept development is drafting content for the event invitation booklet. This upload represents the content that I wrote and edited for the 72nd Annual Meeting in 2007. The graphic design was developed by a vendor.
One of my first priorities when I joined FAST as the National Marketing Manager was producing a product brochure. The sales team indicated strong interest in this type of sales tool, and we needed it to use in our trade booth at the National Association of Broadcasters show in Las Vegas. This is the interior copy, which I wrote and edited. The design was done by Warren Window, one of my favorite designers that I've ever worked with.
Whether you think of this worksheet as a job aid or a checklist, it walks you through some of the critical thinking that you need to do when planning a speech. I've been a speechwriter for 10+ years, and developed this tool to help me stay on track with all the things that go into planning speaker remarks. It's greatest value, though, is that it's a good tool for collaborating with your speaker.
I've been working in higher ed for a decade or so, and typically work with those who are speaking about donor-related topics, so you'll see that reflected in the way that this worksheet is structured.
I wrote this story in 2003 for a web site section called Gifts in Action. Later, the College of Medicine was gracious enough to run it in their unit publication.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
Process Mapping Checklist
1. Process Mapping Guidelines
Drafted: Thursday, June 02, 2005
Completed by: Janet L. McGreevy
I. Overview
One of the best techniques for facilitating better understanding of a particular process is
diagramming the selected process, by creating a process map. If you’re less visual and more
outline-oriented, a written checklist approach can also be useful.
Processes are customarily documented in terms of beginning and end points, interfaces and
organization units involved, and you’ll frequently find that most business processes cross
organizational and/or departmental boundaries.
A key advantage of creating meaningful process maps is the fact that members of the
organization have the chance to talk through and walk through the actual process used. An
additional benefit of process mapping is that the resulting map will usually provide a good
information structure or outline for training efforts, quality improvement projects, or process
documentation. Process or information mapping is commonly used to define, design, and refine
new processes or to create more effective procedures, policies, and documentation that can make
both paper-based and online information more:
• User-focused;
• Task-oriented;
• Accessible;
• Meaningful; and,
• Revision-friendly.
Visualizing and understanding the impact of core processes and their effect on both internal and
external customers helps organizations to establish more reliable “voice of the customer”
systems, by facilitating better definition of critical customer requirements. Process mapping is
also useful for defining key business metrics and measuring performance on a continuous basis
in order to identify opportunities for organizational as well as individual performance
improvement. Advantages of process mapping include:
• Decreased errors—process stakeholders more clearly understand what is expected;
• Increased productivity—confusion about who does what when is diminished, and duplication
of effort is prevented;
• Improved customer service—audience information needs and requirements can be defined up
front and built into the process, creating a system that more closely meets customer or user
needs; and,
• Identified business needs—an observable view concerning the true scope of the selected
process(s) begins to emerge, as well as clear statements of actual requirements, all leading to
improved project planning and control.
processmapping1-100426145431-phpapp01.doc
1
jlm
2. It’s important to keep in mind that information technology (IT) capabilities should support
business processes, not dictate them. People are really the most important element of any
business process. Since successful execution of business processes largely depends upon those
who actually do the work, their participation, and perhaps more importantly, their acceptance and
buy-in of the processes and related assessment activities, is essential for successful process
implementation and management.
II. Related Terminology
Process – A series of actions, steps, or functions that achieve an end result; a system of
functional operations that produce a defined end product. A set of understandably related tasks
conducted to achieve a defined business outcome.
Process Map – A visual representation of a selected work process, demonstrating how inputs,
tasks, and outputs are linked to produce a desired result.
III. Process Mapping Checklist
1. Identify the distinct process to be mapped.
a. What is the purpose of this process?
b. Why is this process needed?
c. What should this process achieve?
d. What internal and external customers are served by this process?
2. Map out the way the work or process is currently conducted or completed.
a. What level of detail is necessary to clearly communicate the process without
getting bogged down with excess minutia?
b. Determine and list the process boundaries that apply to this particular process
i. Where do other processes begin and end in relation to this one?
ii. Identify the trigger(s) that initiate the process. What sets this process in
motion?
c. Define the primary inputs for this process
i. List the resources needed for this process
1. Includes: tools, systems, associates (people; skills/knowledge;
information/data; equipment; methods or procedures)
d. Identify any controls that impact this process
i. Includes: customer requirements; legal requirements
e. Define the primary outputs for this process
i. Identify the chief deliverables that should result from the process
1. Includes: information or reports; services; products; specific
business results
2. How is it known when this process has been successful? What
metrics are used to define success?
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3. f. Identify the key action steps required to complete the process
i. Are all major activities identified and labeled correctly?
ii. Does the listed sequence of events seem complete? Does it make sense?
iii. Identify the primary milestones and important dates or deadlines in the
process
iv. Start with the end in mind; identify the last major step and related
output(s) in the process
v. Identify who has responsibility for what actions and related deadlines
3. Identify any current problem areas or challenges.
a. What is redundant?
b. What should be done that is not currently being completed? Is this process being
handled the way it should be?
4. Look to the future.
a. Given what is known or anticipated, how will future business goals and/or other
changes impact the current process?
b. At what points in the process will change most likely occur?
c. What will those changes look like, and when will they take place?
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