Virtual Delivery at its Best

© 2014 NetSpeed Learning Solutions. All rights reserved. 1
20 ½ Free Tips
that Will Transform
Your Online Delivery
June 12, 2014

Webinar Objectives
• Ten and a half things that go wrong
• Five ways to use Adobe Connect well
• Five little known features of Connect that
could transform your eLearning

About Cynthia Clay
• Founder and CEO
• 25+ years of experience
• Began delivering web conference
training in 2004
• Author of Great Webinars
• Lead the Virtual Facilitator Trainer
Certification™ course

Purpose
What is your primary purpose for
attending this session?

Experience
How many webinars have you delivered?
10+ webinars
4 – 9 webinars
1 – 3 webinars
I’ve never delivered a webinar

Mojo
“a power that may seem magical and that allows
someone to be very effective or successful”

Mojo Crushers
Have you ever attended a
mojo-crushing webinar?

Mojo Crushers
What crushes your mojo
in a virtual classroom?

Mojo Crushers
Talking head presenter
Monotone voice
Reading slides
Little interaction
No peer-to-peer chatting

Q&A at the end
Bullet-point presentations
No slide graphics
Feeling “alone” on the event
Insurmountable technical
difficulties
More Mojo Crushers

Adult Learning Principles
Malcolm Knowles
(1913 – 1997)
Name one adult learning
principle.

• Adults need to be involved in the planning and
evaluation of their learning.
• Experience (mistakes included) provides the basis for
learning activities.
• Adults want to learn subjects that have immediate
relevance to their work or personal lives.
• Adult learning is problem-centered not
content-oriented.
Adult Learning Principles

Mojo Makers

The more you feel
like a lecturer, the
less effective you will
be in the virtual
classroom.
New Mindset

It’s a Visual Medium
Make your slides compelling.

Mojo Rule #1
Engage participants every 3
minutes with a poll, chat, or
request for feedback.

Your Tool Kit
Chat
Polling
Streaming Video
Annotation Tools
Emoticons/Status Icons
Video
Host/Producer

Chat
Uses Benefits
Ask questions of participants Engage attention
Encourage problem solving Activate their thinking
Build peer-to-peer dialogue Increase collaboration
Invite questions and observations Build commitment to the learning
community

Open Chat

Multiple Chats

Pairs Chat

Polling
Uses Benefits
Quiz participants to check learning Verify learning effectiveness
Quickly get learner feedback Engage participants easily
Share opinions and experiences Increase peer-to-peer learning
Check assumptions about your
audience
Tailor your presentation
Set up a lecture or discussion Engage their thinking functions

Build Awareness

Express Opinions

Test Learning

Streaming Video
Uses Benefits
Stream video of the presenter and
host
Create interest
Capture attention of visual learners
Build rapport
Decrease multi-tasking
Strengthen learner – facilitator
contract

Annotation Tools
Uses Benefits
Learners “point” at content on a
slide
Get fast feedback
Participants may label diagrams Test knowledge retained
Facilitation can conduct rapid polls Move quickly through content while
engaging learners
Host or facilitator can type learner
responses
Facilitate discussion and record key
points
Use pointer and highlighter on slide Direct learner attention

Whiteboard

Point to Problems

Emoticons/Status Icons
Uses Benefits
Check in with participants Quickly see
agreement/disagreement
Replace eye contact Confirm assumptions
Check the pulse of the class See who’s ready to move forward
Ask for volunteers Keep everyone on track

Status Icons

Video
Uses Benefits
Show short (< 2minutes) video Change the energy
Demonstrate skills or behaviors
Introduce a problem to solve

Video

Manipulator
Think of a time when
you manipulated a
person or situation.
What motivated
you?

Manipulator Clues
What clues to
manipulation stand
out?

Host/Producer
Uses Benefits
Use the Host as your delivery
partner
Energize the workshop
Handle technology issues Don’t slow down your delivery
Answer logistical questions Provide personal support to
learners
Present role play and case
examples.
Create interest

Role Play on Camera

Get Learner Feedback

Technology Snafus

Technology Snafus
• Always schedule a dry run
• Arrive 30 minutes prior to your
webinar
• Use a host/producer to handle
technical issues
• Practice breakout rooms with real people
• Have a contingency plan for technology issues

The Zen of Delivery
Begin with a centered, calm mind

Action Planning
• One thing I can do….
• One thing my team can do….
• One thing my organization can do….
• One other thought….

Questions?

Thank You Offers
• Attend a Virtual Facilitator Training course:
(July 16 – August 15)
• Receive a 20% discount
• Use promo code
“RD” when registering
• Download a free ebook
(From Chalkboard to
Keyboard)

Twitter: cclayatnetspeed
LinkedIn: cynthiaclay
Email: cclay@netspeedlearning.com

Virtual Delivery at its Best

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