Work clearance management operational switching Using sap implementation to drive process change Using hana to add value to electric & gas revenue integrity Transforming the customer experience crb Too big for twitter the superstorm sandy experience The smart grid journey at oklahoma gas and electric T keynote 1020_de_lost wylie Simplifying the work order business processes at marin municipal water district (mmwd) Sap hana experiences at southern california edison — bw hana and standalone hana Replacement of legacy cis with sap cr&b at phi Reaching new levels of customer service and billing accuracies with advanced exception management M keynote 820_mc_cue_jones M keynote 800_capitani_inlander 
