SlideShare a Scribd company logo
Professional Attitudes 
and Behaviours 
Workshop 4
Icebreaker 
In your teams: 
Draw a coat of arms that describes your team in these terms
Review of Module Overview 
Workshop 3 
Communicati 
on Skills and 
Interpersonal 
Behaviour 
Workshop 2 
Time and 
Project 
Management 
Workshop 4 
Team 
Working 
Workshop 1 
The 
Commission 
Module 
overview 
Business 
Analysis 
Workshop 5 
Report 
Writing 
Presentation 
Skills 
Workshop 6 (10% of final mark) 
Team Presentations on Workshops 
1 – 5 
Communications 
Project Management 
Business Analysis 
Workshop 9 
Customer 
Relationship 
Management 
Preparation 
for Board 
Paper 
Workshop 7 
Preparation 
for 
Charitable 
Activity 
PAVE 
fundraising 
activity 
Workshop 8 
(20% of final 
mark) 
Observed 
Charitable 
Activity 
Video Blog 
(30% of final 
mark) 
10 minutes – 
reflections on 
module and 
learning 
Workshop 10 
(40% of final mark – 
30% group 10% 
individual) 
Team Presentations to 
Client Board 
Based on Board Paper 
Board Paper 
to be 
submitted 
750 words 
Readings 
for each 
workshop 
Assessable content
What is a Team?
What Is A Team? 
A team is a small number of people with complementary skills who are 
committed to a common purpose, performance goals, and approach for 
which they hold themselves mutually accountable
Team development 
2 
STORMING 
3 
NORMING 
4 
PERFORMING 
5 
ADJOURNING 
1 
FORMING 
Bruce Tuckman 1965
A Team’s 3 key elements 
GROUP 
TASK INDIVIDUAL 
John Adair 
Action Centred 
Leadership
Will it make the boat go faster? 
https://www.youtube.com/watch?v=lNOQAuMGxBQ 
[also available on the OLE] 
- What made this team successful? 
- How can you translate this concept into an organisational environment? 
- How can you translate this concept into your Module Challenge?
Belbin – Roles within teams
THINKING ACTION ORIENTED PEOPLE ORIENTED 
Shaper 
Implementer 
Monitor evaluator 
Co-ordinator 
Plant 
Specialist 
Completer finisher 
Resource investigator 
Team worker
Most likely to say: 
Without continuous innovation, there is no survival 
Think laterally 
Problems are just challenges to be solved 
We need to give this very close attention 
If something can go wrong it will – and that’s looking optimistically 
Has it been checked? 
Let’s keep the main objective in sight 
Lets make sure we are all agreed before we move forward 
Good delegation is an art form 
I agree with your point of view 
Everybody has something valuable to contribute 
I’ll be as versatile as I can be 
Lets not reinvent the wheel 
I know someone who can help with that 
XXX used to do it this way – let’s try that 
A little hard work never killed anyone 
The difficult we can do straight away – the impossible needs a bit more time 
If it can be done – we will do it! 
I’ll think it over and let you know tomorrow 
Let’s weigh up the alternatives 
Better make the right decision slowly than the wrong one quickly 
I simply love what I do 
You never stop learning 
It’s all about professionalism 
Just do it! 
I may be blunt, but at least I am to the point 
I think we can do more
Most likely to say: 
Plant Without continuous innovation, there is no survival 
Think laterally 
Problems are just challenges to be solved 
Completer finisher We need to give this very close attention 
If something can go wrong it will – and that’s looking optimistically 
Has it been checked? 
Coordinator Let’s keep the main objective in sight 
Lets make sure we are all agreed before we move forward 
Good delegation is an art form 
Team worker I agree with your point of view 
Everybody has something valuable to contribute 
I’ll be as versatile as I can be 
Resource 
Investigator 
Lets not reinvent the wheel 
I know someone who can help with that 
XXX used to do it this way – let’s try that 
Implementer A little hard work never killed anyone 
The difficult we can do straight away – the impossible needs a bit more time 
If it can be done – we will do it! 
Monitor Evaluator I’ll think it over and let you know tomorrow 
Let’s weigh up the alternatives 
Better make the right decision slowly than the wrong one quickly 
Specialist I simply love what I do 
You never stop learning 
It’s all about professionalism 
Shaper Just do it! 
I may be blunt, but at least I am to the point 
I think we can do more
What about you? 
 What do you think YOU are? 
 What do you think your colleagues might be? 
Let’s find out ….
What did you discover about yourself? 
Was it a surprise? 
What about others in your team? 
Is there too much of any one type – or too little?
The key to good teamwork 
• Remain open and flexible to new ideas 
• Listen to other’s suggestions and share your own 
• Maintain good relationships with team members 
• Always work towards the success of the task 
• Prioritise team goals over individual goals 
• Help team members where necessary 
• Allow others to help you if necessary
Team exercise to try it all out 
Let’s see how well you can work together as a team. 
In your teams: 
Let the challenge begin ….
Debrief 
It wasn’t an exercise in winning, it was an exercise in team development 
What happened? Who led, who didn’t like not leading? 
Were there arguments? How were they resolved? 
Did you notice people behaving to Belbin type? Examples?
The Commission 
For the rest of the commission, work in your teams to continue to fulfil the 
requirements of the commission. Your tutor will speak with each team to 
discuss progress to date and help unpick any problems you might be 
encountering 
Remember to look for examples of teamworking in action 
Before the next workshop: 
Read:Communication in the course reader – refresh your memory of its 
contents. There are also some videos in the OLE that you should also 
watch in advance of the next workshop

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B417 ws four v0.2

  • 1. Professional Attitudes and Behaviours Workshop 4
  • 2. Icebreaker In your teams: Draw a coat of arms that describes your team in these terms
  • 3. Review of Module Overview Workshop 3 Communicati on Skills and Interpersonal Behaviour Workshop 2 Time and Project Management Workshop 4 Team Working Workshop 1 The Commission Module overview Business Analysis Workshop 5 Report Writing Presentation Skills Workshop 6 (10% of final mark) Team Presentations on Workshops 1 – 5 Communications Project Management Business Analysis Workshop 9 Customer Relationship Management Preparation for Board Paper Workshop 7 Preparation for Charitable Activity PAVE fundraising activity Workshop 8 (20% of final mark) Observed Charitable Activity Video Blog (30% of final mark) 10 minutes – reflections on module and learning Workshop 10 (40% of final mark – 30% group 10% individual) Team Presentations to Client Board Based on Board Paper Board Paper to be submitted 750 words Readings for each workshop Assessable content
  • 4. What is a Team?
  • 5. What Is A Team? A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
  • 6. Team development 2 STORMING 3 NORMING 4 PERFORMING 5 ADJOURNING 1 FORMING Bruce Tuckman 1965
  • 7. A Team’s 3 key elements GROUP TASK INDIVIDUAL John Adair Action Centred Leadership
  • 8. Will it make the boat go faster? https://www.youtube.com/watch?v=lNOQAuMGxBQ [also available on the OLE] - What made this team successful? - How can you translate this concept into an organisational environment? - How can you translate this concept into your Module Challenge?
  • 9. Belbin – Roles within teams
  • 10. THINKING ACTION ORIENTED PEOPLE ORIENTED Shaper Implementer Monitor evaluator Co-ordinator Plant Specialist Completer finisher Resource investigator Team worker
  • 11.
  • 12. Most likely to say: Without continuous innovation, there is no survival Think laterally Problems are just challenges to be solved We need to give this very close attention If something can go wrong it will – and that’s looking optimistically Has it been checked? Let’s keep the main objective in sight Lets make sure we are all agreed before we move forward Good delegation is an art form I agree with your point of view Everybody has something valuable to contribute I’ll be as versatile as I can be Lets not reinvent the wheel I know someone who can help with that XXX used to do it this way – let’s try that A little hard work never killed anyone The difficult we can do straight away – the impossible needs a bit more time If it can be done – we will do it! I’ll think it over and let you know tomorrow Let’s weigh up the alternatives Better make the right decision slowly than the wrong one quickly I simply love what I do You never stop learning It’s all about professionalism Just do it! I may be blunt, but at least I am to the point I think we can do more
  • 13. Most likely to say: Plant Without continuous innovation, there is no survival Think laterally Problems are just challenges to be solved Completer finisher We need to give this very close attention If something can go wrong it will – and that’s looking optimistically Has it been checked? Coordinator Let’s keep the main objective in sight Lets make sure we are all agreed before we move forward Good delegation is an art form Team worker I agree with your point of view Everybody has something valuable to contribute I’ll be as versatile as I can be Resource Investigator Lets not reinvent the wheel I know someone who can help with that XXX used to do it this way – let’s try that Implementer A little hard work never killed anyone The difficult we can do straight away – the impossible needs a bit more time If it can be done – we will do it! Monitor Evaluator I’ll think it over and let you know tomorrow Let’s weigh up the alternatives Better make the right decision slowly than the wrong one quickly Specialist I simply love what I do You never stop learning It’s all about professionalism Shaper Just do it! I may be blunt, but at least I am to the point I think we can do more
  • 14. What about you?  What do you think YOU are?  What do you think your colleagues might be? Let’s find out ….
  • 15. What did you discover about yourself? Was it a surprise? What about others in your team? Is there too much of any one type – or too little?
  • 16. The key to good teamwork • Remain open and flexible to new ideas • Listen to other’s suggestions and share your own • Maintain good relationships with team members • Always work towards the success of the task • Prioritise team goals over individual goals • Help team members where necessary • Allow others to help you if necessary
  • 17. Team exercise to try it all out Let’s see how well you can work together as a team. In your teams: Let the challenge begin ….
  • 18. Debrief It wasn’t an exercise in winning, it was an exercise in team development What happened? Who led, who didn’t like not leading? Were there arguments? How were they resolved? Did you notice people behaving to Belbin type? Examples?
  • 19. The Commission For the rest of the commission, work in your teams to continue to fulfil the requirements of the commission. Your tutor will speak with each team to discuss progress to date and help unpick any problems you might be encountering Remember to look for examples of teamworking in action Before the next workshop: Read:Communication in the course reader – refresh your memory of its contents. There are also some videos in the OLE that you should also watch in advance of the next workshop