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From Problem to Solution, Faster: Using Interviews to Improve your Process and Accelerate Delivery
The document discusses techniques for improving processes and accelerating delivery using interviews to understand problems and solutions. It highlights the importance of effective problem discovery through structured problem and solution interviews, offering tips for successful execution. Key aspects include capturing assumptions, defining success criteria, and ensuring a comfortable environment for interview participants.
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From Problem to Solution, Faster: Using Interviews to Improve your Process and Accelerate Delivery
- 1. From Problem toSolution Faster Using Interviews to Improve your Process & Accelerate Delivery @m @melissadoerken
- 2. Build the rightthing. Build it right.
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- 5. The Problem Interview The Solution Interview
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- 8. The Problem Interview Atechnique for problem discovery and understanding
- 9. If I hadan hour to save the world I would spend 59 minutes defining the problem and 1 minute finding solutions “ ”
- 10. It’s all aboutthe how 6 tips for a successful problem interview
- 11. Do your homework Captureassumptions & identify the riskiest
- 12. Limit the numberof assumptions (and know when to move on)
- 13. One person ata time
- 14. Start with an open-endedquestion
- 15. Listen more than youspeak
- 16. Separate product feedback frombehavior
- 17. HOMEWORK: CAPTURE ASSUMPTIONS LISTEN MORE THAN YOU SPEAK FEEDBACK VS. BEHAVIOR OPEN ENDED QUESTION LIMIT YOUR ASSUMPTIONS ONE PERSON AT A TIME
- 18. Worth solving ? Solvable? Problem context & activity?
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- 24. The Solution Interview Atechnique for early and continuous feedback
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- 26. Solution Interview ProblemInterview
- 27. It’s all aboutthe how 6 tips for a successful solution interview
- 28. Do your homework Definescenarios and success criteria beforehand
- 29. Start as earlyas possible (and know when to move on)
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- 33. Exit chat (it’s notan interrogation)
- 34. HOMEWORK: SCENARIOS & CRITERIA RECORD EXIT CHAT (DON’T INTERROGATE) QUIET, DISTRACTION FREESPACE START AS SOON AS POSSIBLE MAKE SURE THEY’RE COMFORTABLE
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