This document is a resume for Amy Briggs. It includes her contact information, objective of obtaining a position in technical support, payroll, medical records or human resources. It outlines her general business skills including communication, attention to detail, and problem solving. Her experience includes roles as an office manager, scheduling manager, and wellness coordinator from 2000 to present. These roles involved managing staff schedules, budgets, and customer service. She has a high school diploma from Randallstown Senior High School and interests in computers, photography and family.

1. 3110 Dubois Ave
Baltimore MD 21234
443-904-4617
anrmodz@comcast.net
Amy Briggs
Objective:
To obtain a position in a friendly work atmosphere, where I can further/extend my skills and
knowledge in Technical Support, Payroll, Medical Records, Staffing, or Human Recourses.
General Business Skills:
I have a strong, interpersonal skill with ability to interact effectively at various social levels.
Maintains composure, confidentiality and resilience in dealing with staff. Strong customer service
and service delivery orientation., and strong planning, organizational and leadership skills.
Demonstrated clear and concise written and oral communication. Effectively handles high level
of detail and documents computer software. Thrives on working in high structured, compliance
and oriented position. Demonstrated Knowledge of Mathematical concepts including pay rules,
base rates, premium rates, multipliers, percentages, averages, and reconciliation. Demonstrated
ability to read, analyze, interpret and act upon performance metrics, e.g. HPPD, $PPD, %/$OT,
%/$ Agency, %/$ Premium, etc. Demonstrated ability to solve complex business problems and
balance competing needs of employees and business
Experience:
2015-Present Cable Connexions LLC Baltimore, MD
Office Manager
Responsibilities:
Running office, assuring all technicians are completing work orders accordingly,
maintaining budget and finances. Managing all banking transactions, Truck inspections,
handling complaints, QuickBooks, Designing website, and maintaining website.
2005-2015 Genesis Health Care Baltimore, MD
Scheduling Manager
Responsibilities:
Manages, maintains, evaluate the Center Labor Management Process according to the
Genesis Labor Management Policy, Center Pay Practices and any collective bargaining
agreements to optimize clinical, financial, and human recourses operating results.
Reconciles Nursing timecard by 10 am daily and approves timecards by payroll cut-off for
payroll and/or invoice processing. Makes necessary corrections. Conducts proactive
daily, weekly, and prior to payroll distribution reviews to minimize salary expense
leakage. Understands Center pay practices and ensures appropriate utilization.
Reviews timecards daily to ensure proper authorization of time adjustments and overtime.
Reviews and resolves payroll report exceptions prior to payroll distribution. Ensures all
Department Heads electronically approve payroll hours daily.
Maintains confidentiality with respect to all employee information including but not limited
to schedule preferences, rates, and payroll. Orients new employees to Labor Management
Policy, Procedure and supporting technology. Communicates Center’s expectations of
the employee’s role in optimizing their schedules to meet the Center’s needs.

2. Acts as Back-Up to Center Payroll and Benefits Designee. Performs all related duties as
requested.
Controls Nursing Department Labor Spend using GenSTAR Scheduling and Timekeeping
software to: Minimize avoidable premium pay (overtime and agency) through effective
scheduling strategies. Ensure Nursing HPPD is at the appropriate budgeted level and
volume-adjusted schedule changes are made while balancing optimal utilization of
employees with consistent quality care and labor spend.
Ensure Nursing Salary Expense is at the appropriate budgeted level by evaluating potential
leakage daily, weekly and prior to payroll distribution to minimize overpayment of
premium pay through effective timekeeping and payroll strategies. Interacts with
customers, families, visitors, center and Genesis Subsidiary personnel. Carries out other
task as requested in situations where hands-on intervention/participation may be
required.
Managing the Labor Management process in the center based on established daily, weekly,
bi-weekly, monthly routines to ensure employee and customer satisfaction. Maintains
center coverage at all times, reviews and tracks request for time off. Coordinates
scheduling changes with management. Secures advance approvals for booking Agency
staff. Serves as liaison with Staff with respect to work schedules. Negotiates schedules
balancing center’s staffing needs, employee schedule preferences, and financial
performance.
On a weekly basis, communicates open shifts to staffing services to fill temporary staffing
needs that cannot be filled by center employees. Personally responds to emergency
situations and call-offs to ensure center coverage. When not available to respond, ensures
all Unit Mangers are briefed daily on the call-off protocol to ensure adequate response
and coverage.
Minimizes open positions and optimizes employees’ schedules by performing Position
Control Analysis in collaboration with Director of Nursing. Communicates position
control results – open positions – to Administrator and Recruiting. Maintains records of
nursing certifications licensure to meet scheduling requirements.
2003-2005 Morningside Assisted Living Saytr Hill, MD
Wellness Coordinator
Responsibilities:
Working in accordance with established company policies and procedures, provides
administrative support and coordination of resident admission process, resident medical
appointments, scheduling of direct care and licensed staff. Provides clerical and
administrative support to the Health & Wellness Department to include but not limited
to copying, faxing, data entry, and special projects.
Prepares all medical charts for new/re-admissions, maintains active resident files to include
but not limited to thinning and discharged files, prepares and send diet slips to dietary.
Assists with the entering of assessments and service plan information for residents in the
computer. Assists with the completion of admissions records. Prepares quarterly audits
according to P&P on all files. Assists with monthly turn over preparation of
POS/MARS/TARS and faxes records, doctor orders and any additional forms to
physicians for signatures.
Schedules all medically related appointments, and wellness visits. Prepares all required
forms include but not limited to laboratory, and physicians visits. Maintain laboratory
log, and requisition forms with proper ICD-9 Codes. Maintain faxes and inventory of
medical and office supplies. Notifies medical offices as directed by Director of Health &
Wellness.

3. Answers and screens calls received in the Wellness Center. Participates in Scheduled staffing
training, orientation, and in-service programs. Dealing with family issues and concerns.
Organizing in house Physician Appointments and assisting In-House Physician as
needed. Other duties as directed
2000-2003 Postman Plus Parkville, MD
Store Manager
Responsibilities:
Managing store at all times with no supervision, Must have knowledge with computers and
software’s, must have good customer skills, Working with the public and assisting them
at all times. Working with outside vendors.
Handling all Account Payable issues; such as managing Bills and Paying all bills. Balancing
Bank Accounts along with deposits. Processing all retail orders and store supply orders.
Opening and Closing store when needed to. Must be a Notary Public, Cashier, Copies,
faxes, and answering phones, making keys, making balloon arrangements, packing &
mailing, and assisting customers, Passport photos, From time to time you will need to
work with technical support. And be able to follow directions to fix technical problems.
Budgeting Accounts and pay any bills that are due. Making sure all mail and parcels are
Mailed Working with UPS, Fed Ed, and United Postal Services, All duties that relate to
the above Making keys, Balloon bouquets, and gift ideas. Making sure all deposits are
written up and deposited on a everyday basis. Making sure all budgeting paper work is
completed on a daily routine.
Can interact with the public well, and giving customers different options of disputes. Dealing
with any/all shipping disputes. Data Entry on a daily basis threw out shift. Ordering all
supplies, and checking orders once received. Traveling to Post Office, other store
locations, and helping at other stores when needed, other duties at request.
Education:
1995-1997 Randallstown Senior High Randallstown, MD
High School Diploma
Interests:
Computer Graphics, Photography, Photo Editing, Modifying Cars but most of all my family!