1. RADHIKA GUPTA
I-23, Hill View Garden,
Trehan Housing Society,
Bhiwadi
Mobile: +91 9873377844, 09799551277
Email: honeysound@gmail.com
Administrative support professional, adept at working in fast-paced environments demanding strong organizational and versatile
management skills, combined with proficiency in Microsoft Office programs and interpersonal skills. Committed to exceptional customer
service and driven by challenges, ability to independently plan and manage diverse customer relationships. Accustomed to fast-paced,
high-pressured positions, demonstrated ability to set priorities deliver qualitative output, prioritize multiple tasks, meet deadlines, and
provide quality service.
Career Snapshot
7⁺ Years of successful experience in Responsible, Highly Visible and Multi-tasking Environments.
Believe that success can achieved by discipline, proper direction and dedication.
Computer Proficency
 MS Office(New Horizon), MS Word, MS Excel, MS Power Point, MS Visio
 Windows 98, 2000, Windows XP, Outlook Express
 Oracle & File Net
Skill Qualification
 Extensive knowledge about the general work procedures and standards of any business unit , excellent analytical,
error detection and problem solving skills , ability to communicate, lead and coordinate with staff members at all
levels and with external members as well, proficient in data management practices of research, compilation,
analysis and report-making.
Work Achievements
Royal Bank of Scotland
Profile - Sr. Executive
Tenure - June 2010- Present
Responsibilities:
 Handling Corporate Procurement & distribution of Telecomm connections,
 SPOC for end-to-end customer relationship, account mapping with consultative service approach and teamwork.
 Prepare Provisions of all the cost of communication connections.
 Analyze & process all invoices for the payment.
 Manage broadband reimbursements.
 Coordination with Vendors for procurement, billing, payment & services.
 Handling & joining & exit clearances.
 Travel arrangements & hotel reservation for guests & employees.
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2.  Managing & procure stationary for the different departments.
 Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable.
 Streamlining work flow and processes, handling queries and objections, services and closures.
 To assist in the functions of the Operations Section which include the processing of transactions, conclusions and
recommendations for solution data input and other general administration duties
 Improving E-Bill Penetration,
 Attend meetings to understand the drafted long term and short term goals of the organization
 Handling space management & bring about coordination between different departments of the organization by
establishing sound communication and directing activities in one direction
 Analyze the current work system into practice; identify the inefficiencies in the system and the areas with scope
for improvements.
Interact Consultant Pvt. Ltd
Profile - Executive & Data Controller
Tenure - May 2009-Jun 2010
Responsibilities:
 Assist the MD in his day to day office work.
 Making Agenda, Taking Minutes of the meeting, Project Reports, Maintaining Files, Conference arrangements.
 Following up on behalf of the MD on day to day issues & proactively initiating closing.
 Provided guidance for the other Managers & directors in the organization regarding administrative practices.
 Ability to establish and maintain effective, up-to-date systems for filing & databases.
 Insuring task & duties are delivered on time.
 Draft documents as & when required by MD.
 Good exposure in making presentations through Power Point.
 Designing & maintaining procedure to ensure smooth flow of work.
Bechtel India Pvt. Ltd
Profile - Financial Invoice Controller
Tenure - Apr 2008- Apr 2009
Responsibilities:
 Establish procedures to standardize work processes and implement decisions.
 Solve problems, which require gathering and analyzing basic financial data and information.
 Check the project invoices, payments, petty cash, JV’s & make entries in File Net & Oracle (Software)
 Utilize a variety of means to collect information relative to a specific issue related to financial documents.
 Track invoices and other financial data; assign charges to accounts, prepare documents to pay bills; processes
purchase orders and other equipment as needed.
 Give training to new team members. Handle all activities related to them
i.e. attendance, their performance etc.
Sparsh (Now Intelenet) in Airtel Process
Profile - Virtual Account Manager
Tenure - Aug 2007- Apr 2008
Responsibilities:
 Coordinated with the clients/customers.
 Give all information (benefits & services) regarding landline & broadband connection to the customer.
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3.  Handled e-bill processing, billing clarification & collection.
 Resolved queries of customers & take proper feedback from them about the issues.
 Interfacing with institutional & corporate clients for suggesting the most viable services & product range and
cultivating relations with them for securing repeat business.
 Mentoring and coordinating with the sales team for effective functioning, accomplishment of individual and
team goals and ensuring optimal performance.
Rose Mary Public School
Profile - School Coordinator
Tenure - March 2005- March 2007
Responsibilities:
 Building relationships with the students and parents and motivating them to learn new things along with regular
academics
 Develop, plan, and organize academic activities and workshops that would help students by coordinating with
the education and career development team members
 Interact with the in-school training coordinator to plan tours and fairs.
 Implement the educational technology programming by interacting with the youth technology coordinator
 Evaluate the students according to their academic performance generally carried out.
 Develop and implement individual academic plans and see to it that it works properly by tracking the academic
progress
 Organize workshops for the teachers to educate them of various teaching techniques that would help students to
learn quickly and efficiently
 Undertake a detailed research of the student academic requirements and further provide them
 Participate in the education and career development team meetings
 Prepare and maintain detailed records of all the work undertaken and monthly, quarterly, and annual reports
Education
 Pursuing MBA from M.D. University , Rohtak
 B. Ed from M.D.University, Rohtak (1994)
 B.Sc. (Bio) from M.D. University, Rohtak (1993)
 10+2(Science) from Haryana Board of School Education, Bhiwani (1990)
 10th from Haryana Board of School Education, Bhiwani (1988)
Personal Particulars
 Date of Birth: 10th
Jan 1973
 Languages Known: English, Hindi
 Personal Interest: Music, painting, creative work & Cooking
 Marital Status: Married
Declaration
I hereby declare that to the best of my knowledge and belief all the information provided by me is correct.
Radhika Gupta
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