Onkar Chand has 15 years of experience in billing and credit control roles. He is currently the Manager of Billing and Credit Control at Bhagwan Mahavir Medica Hospital in Ranchi. His responsibilities include monitoring billing department functions, ensuring processes are followed, managing staff, minimizing billing errors, escalating issues to management, and recommending waivers. Previously, he held roles as Head of Billing, IPD, OPD at Pancham Hospitals and Head of IPD Billing at Fortis Hospital Ludhiana, with responsibilities like monitoring departments, managing staff, minimizing errors, coordinating with other departments, and preparing reports.

1. ONKAR CHAND
Onkar.chand8019@gmail.com
Mob:- 7837144300, 7033093399
Objective
To work hard and smartly in growing organization where achievements are rewarded by an increase
in responsibility and also accepting challenging job in an esteemed organization and use all my qualification
and proficiency for better prospects of organization and my future.
Professional Experience
Total experience: 15 Years
1. Manager Billing and credit Control (Since 11th
Jan 2016)
Bhagwan Mahavir Medica Hospital, Ranchi (A unit of MEDICA Superspeciality Hospitals Pvt.
Ltd.)
Job responsibilities includes:-
 Monitor the general functions of the department on a daily basis to ensure that the process and
protocols are being adhered by in the department.
 Ensure smooth administration of the department to deliver good quality and timely in- patient
services on a daily basis.
 Ensuring progress sheet audit of admitted patients on daily basis.
 Roaster Management Ensuring that all shift responsibilities of billing staff are met and proper
management of leaves and duties of staff is done.
 Ensuring that the billing is done as per the agreed tariff for Cash, TPA, PSU, ECHS & CGHS
patients.
 Working towards minimizing errors for all billing transactions.
 Escalating matters related to various departments to respective HODs for ensuring smooth and
trouble free services to the patients and their attendants.
 Recommend cases pre or post discharge for waiver if some error is found in billing or related to
any information flow from various related departments.
 Initiate and recommend service recovery from staff for any careless error resulting into revenue
loss post discussion and approval from the GM operation.
 Calculate waivers for staff/ staff Dependant cases as per the company policy and protocol.
 Develop and maintain a good relationship with the consultants and colleagues.
 Coordinate with various consultants for all inpatients billing related services and be one point of
contact for them for their queries related the patient’s bills.
 Ensure follow up and redressal of all possible internal and external customer grievances related
to Billing.
 Improvise on processes and protocols for providing better services.
 Prepare MIS reports and communicate the same to the management.
 Follow up and analyze the daily discharge report for improving on the discharge time.
 Coordinate with various departments to correct the processes leading to delay in discharge.
 Ensure that adequate desk resources and technical support is available to the billing office.
 Appraise employee performance and facilitate team development activities.
 Identify the training needs of the billing department and coordinate with HR for critical training
activities and initiatives.
 Enhance team motivation and work towards inculcating positive attitude of billing team towards
the organization and customers.
 Identify and categorize good performers in the department and design an employee growth and
development plan aligned with the organizational objectives.

2.  Participate and promote team relationship building and counseling activities.
 Update staff regularly for any changes in the department related processes and protocols, take
updates from staff for problems being faced by them.
 Working towards streamline and improve the existing processes and protocols of the
organization.
 Updating the SOPs and chargeability documents as when any change happens, maintain the
records for all pricing committee decisions.
 Maintain the report and follow for the individual outstanding post discharge. Present data for the
same as and when required. Escalate and recommend cases for waivers/ resolution to the
management for settling the cases.
 Initiate and recommend cases for recovery against credit bills related to staff & patients.
 Liaison with various corporate and government departments for solving queries raised by them.
 Ensuring that all process and protocols for corporate bill processing are met.
 The time frames for preparing and handing of bills post fulfillment of the corporate requirements
to the submission team are met.
 Responsible for Corporate recovery.
 The discount entries, payment entries and subsequent MIS are prepared timely.
 Ensuring the recovery of all credit bills on time.
 Provide quality customer care services by faster resolution of staff/ customers and design,
implement and improve the processes of customers/ patient handling.
2. Head PCS IPD OPD & Billing (17th
March 2015 to 5th
Jan 2016)
Pancham Hospitals Pvt. Ltd Ludhiana
Job responsibilities includes:-
 Monitor the general functions of the department on a daily basis to ensure that the process and
protocols are being adhered by in the department.
 Ensure smooth administration of the department to deliver good quality and timely in- patient
services on a daily basis.
 Roaster Management Ensuring that all shift responsibilities of Billing & Front Office assistants
are met and proper management of leaves and duties of staff is done.
 Working towards minimizing errors for all IP & OP billing transactions.
 Escalating matters related to various departments to respective HODs for ensuring smooth and
trouble free services to the patients and their attendants.
 Recommend cases pre and post discharge for waiver if some error is found in billing or related
to any information flow from various related departments.
 Initiate and recommend service recovery from staff for any careless error resulting into revenue
loss post discussion and approval from the CFO.
 Calculate waivers for staff/ staff Dependant cases as per the company policy and protocol.
 Develop and maintain a good relationship with the consultants and colleagues.
 Coordinate with various consultants for all OPD & inpatients appointment, counseling
& billing related services and be one point of contact for them for their queries related the
patient’s bills and their shares.
 Ensure proper escalation of customer grievances.
 Ensure redressal of all possible internal and external customer grievances.
 Improvise on processes and protocols for providing better services.
 Prepare MIS reports and communicate the same to the management.
 Coordinate with various departments to correct the processes leading to IPD & OPD patient’s
satisfaction.
 Ensure that adequate desk resources and technical support is available to the OPD, IPD &
Billing Desk.
 Identify the training needs of the OPD, IPD & billing department and coordinate with HR for
critical training activities and initiatives.
 Enhance team motivation and work towards inculcating positive attitude of OPD, IPD
& billing team towards the organization and customers.

3.  Identify and categorize good performers in the department and design an employee growth and
development plan aligned with the organizational objectives.
 Participate and promote team relationship building and counseling activities.
 Working towards streamline and improve the existing processes and protocols of the
organization.
 Updating the SOPs and chargeability documents as when any change happens, maintain the
records for all pricing committee decisions.
 Provide quality customer care services by faster resolution of staff/ customers and design,
implement and improve the processes of customers/ patient handling.
3. Head Billing IPD Billing (1st
Oct 2013 to 17th
March 2015)
Fortis Hospital Ludhiana (A unit of Fortis Hospitals Ltd.)
Job responsibilities includes:-
 Monitor the general functions of the department on a daily basis to ensure that the process and
protocols are being adhered by in the department.
 Ensure smooth administration of the department to deliver good quality and timely in- patient
services on a daily basis.
 Active member of pricing committee.
 Ensure all pricing updation in HIS with the help of IT.
 Prepare the Master data, Price validations for Order Items, Plans, Payment agreement &
Contracts.
 Roaster Management Ensuring that all shift responsibilities of billing assistants are met and
proper management of leaves and duties of staff is done.
 Testing the application & Reports with IT team according to specification.
 Hiring staff for billing and giving training to them related to billing and also giving training to
counseling team.
 Working towards minimizing errors for all billing transactions.
 Ensuring that the billing is done as per the agreed tariff for Cash &TPA.
 Responsible to prepare doctor share report.
 Escalating matters related to various departments to respective HODs for ensuring smooth and
trouble free services to the patients and their attendants.
 Recommend cases pre or post discharge for waiver if some error is found in billing or related to
any information flow from various related departments.
 Initiate and recommend service recovery from staff for any careless error resulting into revenue
loss post discussion and approval from the GM Operations.
 Calculate waivers for staff/ staff Dependant cases as per the company policy and protocol.
 Develop and maintain a good relationship with the consultants and colleagues.
 Coordinate with various consultants for all inpatients billing related services and be one point of
contact for them for their queries related the patient’s bills and their shares.
 Ensure proper escalation of customer grievances.
 Ensure follow up and redressal of all possible internal and external customer billing related
quarries.
 Improvise on processes and protocols for providing better services.
 Prepare MIS reports and communicate the same to the management.
 Follow up and analyze the daily discharge report for improving on the discharge time.
 Coordinate with various departments to correct the processes leading to delay in discharge.
 Ensure that adequate desk resources and technical support is available to the billing office.
 Appraise employee performance and facilitate team development activities.
 Identify the training needs of the billing department and coordinate with HR for critical training
activities and initiatives.
 Enhance team motivation and work towards inculcating positive attitude of billing team towards
the organization and customers.

4.  Identify and categorize good performers in the department and design an employee growth and
development plan aligned with the organizational objectives.
 Participate and promote team relationship building and counseling activities.
 Update staff regularly for any changes in the department related processes and protocols, take
updates from staff for problems being faced by them.
 Working towards streamline and improve the existing processes and protocols of the
organization.
 Updating the SOPs and chargeability documents as when any change happens, maintain the
records for all pricing committee decisions.
 Provide quality customer care services by faster resolution of staff/ customers and design,
implement and improve the processes of customers/ patient handling.
Achievements:-
 Established Billing department from scratch.
 Implemented HIS in Fortis Ludhiana.
 Was appreciated for Training of Nursing to improve discharge process.
 Prepared Packages for Insurance sector/TPA (GIPSA) which was finalized by corporate Team.
 Developed sub-ordinates & trained them to take care of the day-to-day supervision.
 Was appreciated for taking OWNERSHIP.
 Maintained good relationship with clinical associates.
4. Senior Asst. Billing (30th
Oct 2006 to 30th
September 2013)
Fortis Hospital Mohali (A unit of Fortis Healthcare Ltd.)
Job responsibilities includes:-
 Coordinating for all kind of internal billing queries.
 Responsible for activities starting from admission process till final billing at the time of
discharge.
 Generating daily reports and carrying out different billing related analysis.
 Responsible for preparing bills of Cash, corporate, ECHS,TPA patients.
 Handling Customer Queries.
 Handling Customer Complaints.
 Making Roaster and arranging manpower according to the work.
 Preparing MIS report.
 Doing progress sheet auditing of admitted patients.
 Check everyday reports Night Billing & Auditing.
5 Billing /Senior Cashier (Sept. 2004 to Sept 2006)
Amartex Industries Pvt. Limited Mohali (Pb.)
Job responsibilities includes:-
 Handling direct customer at billing counter. End of the day check physical cash with actual sale
of all billing executive. Prepare cash summary and to deposit the cash in bank on next day.
 Preparing MRN/GRN and STN. Check the MBQ level, prepare purchase order & send it to head
office through email.
 All type of payment for distributors placing orders.
6 Front Office Executive./ Billing Executive (May 2002 to July 2004)
Gawritex Industries Pvt. Limited Mohali (Pb.)
Job responsibilities includes:-
 Handling direct customers at billing counter. Preparing bills & collects cash from customers.
 End of the check physical cash with actual sale and handover it to the Head Cashier
 To look after petty cash book.

5. 7 Assistant Accountant (Nov 2001 to April 2002)
Gawritex Industries Pvt. Limited Mohali (Pb.)
Job responsibilities includes:-
 Preparing bank reconciliation statement. Responsible for vendor’s payment.
 Checking the actual stock with computer generated summary and send the report of plus minus
stock to our HOD.
 Bills auditing and reporting the same to the management.
Academic Qualification:-
 B.com from Himachal Pradesh University.
 One year computer diploma.
Software Knowledge:-
 Medtrak, HIS, HMIS, Plash Dynamic.
Personal skills:-
 Hard working and self-motivated.
 Punctual, adaptable to all environments.
 Excellent communication skills.
 Idea generator in a team.
 Team management.
 Team Player.
 Difficult patient handling.
Language Proficiency:-
English, Hindi, Punjabi.
Personal Details:-
Date of Birth: 01-04-1980
Sex: Male
Marital Status: Married
Nationality: Indian
Domicile: Himachal Pradesh
Dated: (ONKAR CHAND)
Place: