This resume is for Justine M. Fears, who is seeking a position where she can acquire new skills. She has an Associate's degree in Information Technology from University of Phoenix and will graduate in July 2017. She has work experience in client relations, program analysis, sales, and reception. Her skills include communication, task prioritization, conflict resolution, and software proficiency.

1. Justine M. Fears
8858 Sarasota ● Redford, Michigan 48239 ● 313-529-4044
Justinefears@yahoo.com
OBJECTIVE
To obtain a position where I can acquire skills to grow within.
EDUCATION
University of Phoenix
Michigan
 Associate of Arts with Concentration in Information Technology
 Anticipated Graduation Date: July 2017
 Dean’s List
 Maintain a 3.00 G.P.A. or higher
Lee M. Thurston High School
Redford, Michigan
 Graduated with honors: May 2009
 National Champion in Debate and Forensic Sales
SPECIALIZED SKILLS
 Demonstrate proficiency in both oral and written communication
 Sufficient to give presentations, to persuade others, and to justify a position or course of action.
 Exceptional in analyzing and prioritizing tasks to achieve maximum results.
 Proficient in developing rapport and communicating with diverse populations.
 Excellent record keeping skills.
 Exceptional conflict resolution skills.
 Skilled in prioritizing and adjusting activities to achieve maximum results.
WORK EXPERIENCE
Title Source Inc.: Detroit, MI March 2015 – Dec 2015
Client Relations Specialist
 Answer high volume of phone calls and emails.
 Providing the status of products ordered.
 Contacting a client to obtain information needed to assist with completing title.
 Researching post-closing issues to facilitate resolution.
 Provide first level assistance to website users.
 Direct incoming communication to appropriate teams when necessary.
 Revise loan amounts and research pricing discrepancies.
 Verify status and delivery of loan proceeds.
 Interpreting title terminology and clarifying transactional situations to clients.
Focus Hope: Inkster, Michigan April 2013 – March 2015
Program Analyst
 Serves as an organizational director performing a variety of administrative, human resources and
customer support duties.
 Maintains continuous awareness of all assigned task progress.
 Schedule and facilitate meetings to ensure effective communication between individuals at
multiple locations.

2.  Develop, recommend, and implement new techniques to keep pace with technology advances.
 Comprehensive knowledge and experienced judgment in business strategy planning methods and
techniques.
 Monitor and support customers with any concerns.
 Locate and correct data entry errors to ensure accurate information is stored.
 Maintain and review activity logs of volunteers to guarantee actions are recorded accurately.
 Prepare and present briefings to top management to obtain approval for procedures.
 Ability to gather, assemble coordinate, and prepare packages to customer pick up.
 Prepare, process, and distribute packaged materials.
 Select, distribute, and maintain office materials needed to complete work assignments.
 Analyze alternatives to current food program, examine applicable guidelines, and develop new
strategies tailored to effectively meet current and anticipated long range requirements.
 Distribute, monitor and revise information given to customers.
 Utilize a variety of databases to obtain, monitor, and update information needed in reports to
complete human resource actions.
 Prepare determinations, findings, and other administrative documentation for management review
of current program.
 Apply innovative approaches to resolve unusual/difficult issues significantly impacting programs.
 Knowledge and skill in analyzing and evaluating the effects of continuing changes.
 Knowledge and experience in a variety of software applications.
 Ability to deal will people effectively which allows me to verify/resolve discrepancies regarding
personnel.
 Generate, enter, and update records to maintain customer accounts.
 Manage office petty cash to document office spending.
 Receive, sort, code and process invoices to maintain company accountability.
 Create files and maintained department inventory to keep company performing.
 Type letters to communicate with internal and external associates.
 Coordinated outside vendor communications to insure a solid working relationship.
 Maintained frequent contact with suppliers outside the work group.
 Anticipate problems and developed plans and techniques to improve programs.
 Assist in month-end closing procedures and compiling historical data.
 Apply analytical skills and techniques to issues or studies concerning the efficiency and
effectiveness of program operations.
Halloween City: Farmington Hills, Michigan September 2012 - November 2012
Sales Associate
 Assisted customers by providing information and resolving their complaints.
 Greeted customers entering establishments.
 Answered customers' questions and provide information on procedures and policies.
 Processed merchandise returns and exchanges.
 Marked prices and stock items on shelves.
 Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and
adequate change.
 Assisted with duties in other areas of the store, such as monitoring fitting rooms, bagging items,
and carrying out customers’ items.
 Supervised others and provide on-the-job training.
 Bagged, boxed, wrapped, or gift-wrapped merchandise and prepared packages for shipment.
The Beauty Loft: Southfield, Michigan June 2007 – August 2012
Receptionist/Personal Assistant
 Copied and filed miscellaneous office documents for numerous associates.
 Welcomed visitors to solidify a comfortable environment.
 Organized and disposed of company records in accordance with ISO policy.
 Transmitted information or documents to customers, using computer, mail, or facsimile machine.

3.  Heard and resolved complaints from the public.
 Performed administrative support tasks such as: proofreading, transcribing handwritten
information, and operating calculators/computers
 Established and maintained pay records, invoices, balance sheets, and other documents.
 Filed and maintained records to ensure accurate record keeping
 Provided information about establishment such as: location of departments, offices, and services
provided.
 Collected, sorted, distributed, and prepared mail, messages, and courier deliveries.
 Received payment and recorded receipts of services.
 Scheduled appointments and maintained updated appointment calendars.
 Received and distributed orders to proper departments for disbursement.
 Checked completed work for spelling, grammar, punctuation, and format.
 Typed correspondences from reports, texts, and other written materials.