Beatriz Martinez has over 5 years of experience in administration and customer service roles. She is bilingual in English and Spanish with strong organizational, communication, and interpersonal skills. Her most recent roles include Family & Community Outreach Manager at Intrepid College Prep, where she supported school operations and recruited and managed relationships with families. Prior to that, she was an Intake Coordinator and provided scheduling and coordination for medical referrals. She is looking for a new opportunity and is open to discuss compensation.

1. Beatriz J. Martinez * beatrizjmartinez@gmail.com * 714-709-6050
Profile
Detail and results orientated. Dependable professional in administration with more than five years’
experience. Works well independently and as part of a team. Ability to manage both incoming and out
going calls. Fluent in English and Spanish.
Skills
• Fast typist
• Excellent analytical and organizational skills
• Strong interpersonal skills in person and by telephone
• Adept in several Microsoft Windows applications
Most Recent Experience
Family & Community Outreach Manager (Founding and Leadership Team)
Intrepid College Prep, Antioch, TN
February 2014- April 2016
First person of contact.
Support school operations by maintaining office systems.
Maintain office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
Organize and coordinate office operations and procedures to ensure organizational effectiveness and
efficiency.
Take attendance.
Trained to manage and take care of sickly students.
Identify, build, and manage relationships with prospective families through parent phone calls, parent
newsletters, and in-person meetings.
Identify and manage college students and other volunteers committed to our college prep mission to work
with Intrepid to inform families about school choice in Antioch.
Organize, provide logistical coordination, and conduct effective publicity for recruitment events.
Coordinate and co-lead monthly events and meetings.
Provide administrative support, including, but not limited to, conducting relevant research, tracking all
aspects of campaign progress, maintaining databases, managing the recruitment calendar, and
coordinating travel.
After a student is enrolled, coordinate the continued relationship building between families and the school
leading up to the first day of school, including, but not limited to, organizing and providing logistical
coordination for Parent University.
Parent Liaison.
School Spanish translator.
Manage school volunteers.
Manage parent council.
Compose documents such as correspondence, notifications, and communication to be sent home with
students.
Schedule appointments for staff.
Coordinate meetings.
Dealing with interpersonal issues and family relations.
Handle multiple priorities at once with minimal supervision.
Comprehend and follow written and verbal instructions.
Organize and communicate clearly.
Maintain confidentiality of student and employee information.

2. Intake Coordinator
Medix Staffing/Adin Healthcare, Brentwood, TN
September 2013-February 2014
Provided professional, courteous call coverage at all times.
Efficiently managed scheduling process for each referral from beginning to end, adhering to state
guidelines and internal turnaround times.
Communicated effectively to support a team management effort that strongly fosters dependability
and strong communication.
Continually gained knowledge in the area of diagnostic procedures and codes.
Ensured compliance with healthcare policies and procedures.
Initiated and maintained rapport with internal and external customers.
Performed all aspects of the job in an accurate and highly motivated fashion.
Prioritized and organized assigned work.
Continually fostered a spirit of teamwork.
Pursued personal and professional development.
Assisted with special projects and assignments as necessary.
Maintained a professional image of the company, including appearance and attitude.
Performed other duties as assigned by immediate supervisor and/or department head.
Received incoming calls, provided information regarding status of preauthorization requests and
general information.
Took preauthorization requests via telephone or facsimile and entered demographic information in the
computer.
Operated routine office equipment, such as personal computer, copier, and facsimile machine.
Became proficient in the software used in the department.
Contributed to the success of the company and its posture toward customer service by understanding
and responding to clients' needs.
Associate/Store Manager
On Go Wireless, Nashville, TN
July 2012 – July 2013
Worked directly under supervision of the business owners.
Opened and/or closed the store.
Managed cash and credit with register.
Built and maintained relationships with customers.
Provided superior customer service, from answering questions to setting up appointments.
Relayed messages to employees and/or owners.
Introduced products and services to customers.
Set up new cell phone and Internet services.
Case Aide/Administration – Intake Dept.
Regional Center of Orange County, Santa Ana, CA
Jan. 2008 – Jan. 2012
Screened telephone calls of applicants and consumers according to protocols.
Routed calls to appropriate personnel utilizing knowledge of overall activities and functions; took
messages appropriately.
Performed a variety of general office functions, such as filing, maintaining supply room, sorting mail, and
distribution and dispatching of outgoing mail.
Assumed responsibility for reception/s as needed, representing the agency in a professional manner.
Typed, revised, and combined material such as correspondence, reports, forms, and numerical data.
Proofread and edited documents for grammar, spelling, punctuation, and format.
Operated duplicating equipment and assisted in room setup.

3. Assistant to six service coordinators, providing general support such as office duties; interpreted for
families and/or consumers.
Maintained rapport with outside agencies, including medical insurance companies and medical doctors.
Submitted service recommendations after review to medical insurance companies and primary doctors.
Provided resources to callers who expressed concern about someone they cared about, including mental
health, social services, and community service connections.
Referred concerned parents to appropriate centers.
Proficient working with ICD-9 and CPT codes.
Referred nurses’ recommendations to insurance and health providers for proper therapy services.
Education
University of Phoenix, Nashville, TN.
Bachelors in Science, Psychology
**Bilingual, fluent in Spanish and English.
**Certified in CPR, First Aid, and AED
I am open to discuss compensation.
Professional References:
Joe Bellengeri, Operations Manager at Intrepid College Prep – (201) 841-7860
Mia Howard, Director at Intrepid College Prep – (615) 810-8443
Pat Glancy, Area Manager at Regional Center of Orange County – (714) 796-5344