Mary Kenyon has over 15 years of experience in administrative and operational roles providing support to organizations that serve individuals with disabilities. She has strong skills in coordination, planning, record keeping, training, and customer service. Currently she is a Quality Assurance Facilitator at MARC Inc. of Manchester where she maintains individual case records, processes reports, and acts as a liaison between departments.

1. Mary A. Kenyon
27 Kerry Street
Manchester, CT 06042
mkenyon@marcct.org
860-268-3217
Summary of Qualifications
Skillful and dedicated person with experience in coordination, planning and support of daily
operational functions. Very detailed-oriented, reliable, extremely patient and caring person
willing to take on new tasks given to me at any time.
Relevant Skills
Adept at developing and maintaining detailed administrative and procedural processes
that reduce redundancy, improve accuracy and efficiency and achieve organizational
objectives.
High focused and results oriented in supporting complex, deadline driven operations; able
to identify goals and priorities and resolve issues in initial stages.
Proficient with MS Office Professional, Adobe Acrobat and Design, Database work
CPR / First Aid Certified
Accomplishments
Key factor in the transitioning of the new executive Director
Converted all agency forms to PDF format
Trained on Donor software and Training Manager software
Worked with person with disabilities to help with phone system
Train administrative staff with daily operation of office
CPR/ First Aid certified
Trained on Employee database creating new records on new intake
Fire Safety and Medical Awareness training completed
Transitioned from one department to another with minimal supervision and training
Professional Experience
MARC, Inc. of Manchester – Manchester, CT Present
Quality Assurance Facilitator
Responsibilities include: custodian and responsible to 262 Individual Case Records that contain
necessary and current information including – health and safety assessments, ensure DDS
Emergency Fact Sheets, Photos are in compliance with DDS and agency due to requirements,
annual, six month and quarterly evaluations, reports, work profiles and resumes, and any other
pertinent information needed on individuals for meetings, case management QSR, and homes.

2. Perform a variety of administrative functions for Residential, Financial, Employment and DSO
Departments. Responsible for processing Incident/Accident reports in a timely manner.
Review Progress Notes on individuals and file appropriately. Track IP’s and other packets as
they are received and confirm timely receipt of signature sheets.
Create records in the Database. Purge information. Acts as liaison between departments, outside
organizations and assist with emergencies involving people served during working time.
Responsible for maintaining Respite Service and Bowling calendar of monthly activities.
MARC, Inc. of Manchester – Manchester, CT 2001- 2015
Executive Assistant
Coordinate and ensure effective office operations and efficient workflow, providing fundamental
support to Executive Director and a team of seven Department Directors, perform a variety of
administrative key functions, act as liaison to Marketing department regarding special projects,
fundraisers and event management. Answer and direct a sixteen line telephone system to proper
departments in a timely manner.
Additional responsibilities include: agency membership process, annual staff evaluation,
maintaining office supplies and equipment, administer and score staff medication recertification
trainings. Assist in Respite and Bowling scheduling and billing. Maintain Personnel files
Process pre-hire forms and orientation for training, update Policies and Procedures annually and
given to all staff members to sign off on and track dates. Keep applications current and purge
when needed. Process job postings.
Home Day Care Provider – Manchester, CT 1985 – 2001
Provider
Supervised as a licensed Daycare Provider to children of various ages. Provided as safe,
nurturing environment for young children to grow. Developed activities to help in early
childhood development. Developed healthy eating habits for children. Managed a very
demanding work schedule.
References available upon request