Nancy Chastain is applying for a position and has included her resume. She has over 20 years of experience in office management, administration, and finance. She prides herself on developing excellent relationships with clients, coworkers, and superiors. She is requesting a face-to-face meeting to discuss how she can be an asset to the company based on her versatile experience and commitment to quality work. She provides her contact information and looks forward to learning about the opportunity.

1. Nancy Chastain
2380 Casaba Drive
Aiken, SC 29803
(603) 833-3764
nancyannchastain@yahoo.com
To Whom It May Concern:
As you will see in my resume, I have achieved considerable work
experience in all aspects of Office Management, Administration and
Finance for various companies. I also have an expansive range of
experience that gives you the versatility to place me in a number of
contexts within the company with confidence that the level of excellence
you expect will be met. I pride myself on developing and maintaining an
excellent rapport with clients, co-workers and superiors.
I hope that you'll find my submission intriguing enough to ensure a face-
to-face meeting, as I believe that I would be an asset to your program.
I can be reached anytime via my cell phone, (603) 833-3764 or email at:
nancyannchastain@yahoo.com. Thank you for your time and consideration.
I look forward to speaking with you about this opportunity.
Sincerely,
Nancy A. Chastain
Nancy A. Chastain

2. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 2
SKILLS SUMMARY: I have more than 20 years of delivering a solid history of administrative, financial
and contractual support. During my extensive employment, I was a key element within various
administrative teams supporting the dynamic operations of a Business Development, Marketing and Sales
Office. In addition, I worked within the banking and education sectors. I possess strong leadership and
management skills with a genuine commitment to quality. I am also effective at communicating and
responsively serving all levels of office personnel.
 Administrative and Customer Service Skills: I started building my experience in various
administrative fields. I am able to perform critical analysis, compose and format correspondence,
finalize reports, identify discrepancies, complete briefings, collect and organize information required
for the preparation of various manuals, guides, policies and procedures; to include, evaluating the
effectiveness and implementing those policies and procedures to assist and maintain the operations
of upper management. In addition, I maintain meticulous records and use independent judgment to
assess situations and provide solutions while providing excellent service.
 Oral Communication: I am proficient in providing multi-faceted communication to continuously
improve and facilitate meaningful two-way communication between individuals of several different
trades and management levels. I have the experience to maintain the highest standard of discretion
when handling sensitive materials and information within an organization to ensure confidentiality. I
demonstrate a proactive philosophy to assure time and cost effective solutions.
 Written Communication: I have prepared and reviewed extensive correspondence and other
required written communication for approval and signature of senior leadership. I have maintained
accurate records and files; reconciled accounts and developed policies and procedures. I applied my
knowledge of the rules of grammar, spelling, capitalization and punctuation to maintain the integrity of
all program documentation and correspondence.
 Team Leader and Trainer: I conducted introduction briefings acclimating new personnel to
organizational policies and procedures, as well as exit briefings to debrief individuals leaving the
organization. A big part of my responsibilities were to organize the daily operations of the office by:
exercising control over meetings with office personnel and supervisors, evaluating and updating
procedures based on office needs in order to streamline efficiency, gathering information regarding the
nature of work within the organization to determine workflow, processing/time and staffing
requirements, and/or alternative solutions if needed. Furthermore, I dealt effectively with pressure,
maintained focus, remained optimistic and made sound judgments to ensure productivity.
 Computer Skills: I am skilled in a variety of software programs including; Microsoft Word, Excel,
PowerPoint, Outlook, Publisher, UlitPro, Concur, IRT, UltraPos, Encore Teller and Encore Platform,
Cash Master, TDIP Reports, NetQuery, Merlin Teller and. I have also worked with Adobe Photo Shop,
Adobe Illustrator and Quark Xpress. In addition to software programs,I am experienced in the following
areas: processing credit card transactions, online banking reconciliation, ten key by touch, Internet
research and email management. I very capable in the ability to adapt and learn quickly to any new
software program.

3. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 3
BUSINESS EXPERIENCE
PREIT Services, LLC. 09/2012 to 11/2015
375 Jacksonville Mall | Jacksonville, NC 28546 40 hours/week
(910) 353-2477
Supervisor: Lee Ann Wagner
Administrative Assistant:
Serves as the primary point of contact to the organization for all administrative support areas such as the
Corporate Credit Card account, Mall Gift Card Program, Marketing Department, Leasing and Contracting
Department, security programs, and the civilian timecard program.
 Prepares and formats documents, papers, and other written or presentation materials to clearly
convey information to Executives and senior leadership in accordance with established policy.
 Initiates requisitions for supplies and work requests for office maintenance, reviews costs and
resolves issues or makes recommendations.
 Established records management procedures for the office.
 Expertly uses office database software to input, maintain and access files.
 Labels, stores and disposes of files in accordance with regulatory guidance and file disposition
policies for all electronic and hardcopy documents.
 Provides follow-up communication for all inquiries to resolve any inconsistencies.
 Prepares a quarterly newsletter, broadcast and updates official information via social media
outlets to promote participation and higher attendance from the public.
 Demonstrates excellent written and oral communications skills with the ability to articulate
solutions various types of audiences.
 Capable of multi-tasking and working with a variety of people.
 Performs other business related administrative tasks as assigned.
 Responsible for the Corporate Credit Card account.
 Process payroll.
 Maintains the Mall Gift Card program by compiling, balancing and filing monthly reports in support
of business operations.
 Provides direct support of varying personnel related issues, such as; in-processing/out-
processing requirements, reviewing and interpreting policies and directives, and maintaining all
personnel records.
 Acts as the primary timekeeper; prepares and transmits time and attendance records and reports
for office staff and maintains all files and documents related.
 Organizes the customer support staff’s duty assignments to assure overall mission
accomplishment.
 Performs various contract administration functions, including preparing vendor contracts,
performing reconciliation and conducting contract closeout; maintaining database integrity and
solving problems relating to assigned contracts.
 Monitors contractor compliance and assists with enforcement of contractual terms and conditions.
 Provides excellent customer services when responding to inquiries and contract status.
 Responsible to scan insurance policies and convert files into established archival formats.

4. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 4
Bank of America 08/2011 – 08/2012
1726 Country Club Road | Jacksonville, NC 28546 40 hours/week
(910) 355-4273
Supervisor: Latasha Evans
(910) 938-5165
Teller I / Customer Service Representative:
Processed a multitude of financial transactions within various types of accounts in keeping with
established Local, State and Federal regulations.
 Reviewed, analyzed and validated financial accounts properly; processed transactions accurately
and identified and resolved discrepancies.
 Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial
balancing all through the day.
 Processes electronic and hardcopy files for new accounts, closure of accounts, sales, and
change of customer information, etc.
 Safeguard all records of daily transactions completed.
 Presented accurate and detailed information to bank clients through clear and concise
communication.
 Well versed in recognizing customers’ financial services requirements and cross selling services
to meet those requirements.
 Demonstrated the ability to reply quickly to customer complaints or questions that could not be
solved by front line staff, while maintaining excellent customer relations constantly.
 Screened inquiries requiring the supervisor's personal attention and referred the remainder to
other staff members based on subject matter.
 Implemented new policies and procedures or products and services devised by supervisors with
other team members.
TD Bank 12/2007 – 06/2011
36 Center St. | Wolfeboro, NH 03894 40 hours/week
(603) 569-8999
Supervisor: Maryann Malacarne
Teller I / Customer Service Representative:
Prioritized training, completed vault duties and other responsibilities while verifying that all administrative
and financial transactions were handled and processed in accordance with appropriate Federal, State
and Local Regulations.
 Well versed in recognizing customers’ financial services requirements and cross selling services
to meet those requirements.
 Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial
balancing all through the day.
 Received customers and made certain that all relevant information related to issues were
identified.
 Notified the appropriate staff officials of the need for information or recommendations, and
acknowledged a timely response by others.

5. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 5
TD Bank cont’d:
 Obtained the responsibility of vault custodian executing the following duties: completed requisition
forms to order currency, recorded and processed currency into the vault, counted and verified the
vault’s money supply daily and maintained records of cash in the reserve vault.
 Demonstrated a strong understanding of the procedures and practices of vault management,
including the development of security policies, bulk cash handling procedures, accounting and
reconciliations.
 Coordinated and oversaw on-the-job training programs to newly hired employees covering
financial math skills, customer service strategies and banking sales concepts.
 Assigned as the peer auditor to ensure applicable regulations and procedures were met daily in
order to remain ready to successfully undergo the scrutiny of higher level corporate audits.
 Resolved on the spot compliance issues and reported to senior management the outcome and/or
issues that could not be solved at the teller line.
 Awarded the CWI Champion title for expanding positive relations with all customers, potential
customers and co-workers through actions of: proven increase in sales, retention of customer
base, and overall customer service satisfaction.
New Durham School / Governor Wentworth Regional School Dist. 09/2003 – 09/2007
7 Old Bay Road | New Durham, NH 03855 40 hours/week
(603) 859-2061
Supervisor: Barbara Halla
Para-Educator:
Provided assistance in implementing Individual Education Plans (IEP) and programs related to the
academic or functional skill attainment for students with mental, physical, and/or emotional learning
challenges while maintaining a controlled and safe environment.
 Worked directly with students, individually or in small groups, by providing instructional support
and tutoring to students with an IEP.
 Collected, compiled and organized records and reports including attendance records, daily charts
of student progress, student file records, substitute teaching manual, and various related forms.
 Performed critical analysis and evaluation on academic and behavioral data entered into various
databases, or hard copy files, used to modify or create a new IEP for students.
 Collaborated and consulted with Special Education, Regular Education teachers and related
service staff by providing observations and general recommendations.
 Connected with students, parents, and community members with respect and confidentiality while
remaining consistent with the direction and guidance from staff, administrators, and school/district
policies and procedures.
 Reinforced lesson plans to support the IEP for each student.
 Motivated students, clarified rules, expectations and consequences through effective
communication and evaluative feedback.
 Operates standard office and classroom equipment.
 Prepared and formatted instructional documents, papers, and reproduced materials to clearly
convey information to various audiences.
 Maintained student files and records including labeling, storing and disposing of files in
accordance with regulatory guidance and file disposition policies.

6. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 6
New Durham School cont’d:
 Accountable for the physical inventory of the classroom and responsible to order needed
supplies.
 Adheres to safety regulations and standards.
Nikken Incorporated 04/2000 – 08/2003
Direct Sales / Home Based Business 40 hours/week
(800) 669-8859
Supervisor: N/A
Self-Employed Independent Consultant:
Self-employed Independent Consultant that provided a vast client base a better understanding of
total wellness through healthy body, mind, family, society and finance.
 Integrated functional strategies to utilize business expertise to reach financial / operational goals
and objectives within the self-employment sector, and that of the team.
 Responsible for the planning and administration of all financial and budgeting activities related to
self-employment, including preparation of audits and financial reports.
 Evaluated business effectiveness based on feedback from Nikken, Inc., team members, and
customers.
 Consistently analyzed business opportunities while ensuring that all products and services have
been thoroughly presented through a professionally executed sales cycle.
 Managed a personal website by providing updates, information and sales.
 Employed office automation systems to type rough drafts, correspondence, newsletters,
brochures and other marketing materials for personal business success.
 Developed community partnerships and building awareness for organizational activities through
public relations, fundraising and meetings and trade shows.
Valcom/Inacom Computer Corporation 10/1999 – 04/2000
50 Foden Rd., Suite 4 | South Portland, ME 04106 40 hours/week
(207) 775-5055
Supervisor: Tony Correale
Sales and Marketing Administrative Assistant:
ValCom/InaCom closed its doors in 2000. Directly supported the Director of Technology, Executive
Management, Sales and Purchasing Staff.
 Instructed subordinate staff to assist managers with market and promotion programs including
advertising, event marketing, sales campaigns, sales promotions, radio and television production
graphic art design and development of all publications.
 Assembled comprehensive customer bids and proposals for major account opportunities.
 Developed, duplicated and distributed new marketing and advertising materials as required.
 Provided editorial assistance, proofreading, formatting, and assistance to senior management
when modifying or revising marketing and advertising materials.
 Increased proper internal controls to minimize risk of errors.

7. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 7
Valcom/Inacom Computer Corp. cont’d:
 Reviewed and edited incoming and outgoing correspondence, directives, and/or publications for
proper format, grammar, and completeness.
 Managed office supplies related to sales and marketing functions.
 Maintained the company files and ensured all sales and marketing data was historically cataloged
as required.
 Created a sophisticated correspondence database to ensure that deadlines were met and
followed up to confirm that actions were completed.
 Formulated policies for general operations within the office.
 Reviewed and organized company policy and procedures, ensuring each were updated and
current in accordance with various regulations.
 Communicated on behalf of the executive staff to convey internal views on established policy.
Homehealth Visiting Nurses (VNS) 03/1996 – 07/1999
15 Industrial Park Road, Saco, ME 04072 40 hours/week
(207) 284-4566
Supervisor: Tom Fodor
Community Information Assistant:
Responsible for providing proactive assistance and guidance to the public on various aspects of the VNS
Community Nursing Program to include seasonal clinics, nutrition or health specialty speakers, and other
outreach programs.
 Provided professional, administrative and technical assistance to the Chief Business
Development Officer, Community Information Manager and back-up support to the Chief
Executive Officer.
 Develop and implement policies, regulations and guidance governing public outreach activities
under the Community Nursing Program.
 Worked independently on goals and objectives, to ensure program effectiveness and effective
use of resources.
 Prepared, composed, or reviewed correspondence prepared for the purpose of obtaining or
supplying information for the Community Nursing Program.
 Served as a meeting planner including events, conferences, committees, and symposiums for
various internal and external matters.
 Managed the office filing system, as well as supervised junior support staff members.
 Obtained and monitored the use of services, supplies, or equipment for the office.
 Created and disseminated photos, news releases, articles, brochures, advertisements,
newsletters, etc. to publicize all events.
 Maintained the VNS websites community and volunteer pages in order to continuously improve
and facilitate meaningful two-way communication between the company and the public.
 Maintained a sophisticated fund raising database to ensure all donor activities were tracked and
that deadlines were met and followed up.
 Reviewed and analyzed volunteer staffing requirements based on program needs.
 Provided assignments and guidance to volunteers within the company volunteer programs.
 Established and maintained liaison with top executives of various external organizations and
counterparts regarding public relation events and activities.

8. Nancy A. Chastain
2380 Casaba Drive
Aiken, SC 29803
Cellphone: (603) 833-3764 email: nancyannchastain@yahoo.com
Page 8
Visiting Nursing Associates cont’d:
 Planned and coordinated clinics, nutrition and health specialist speeches, and other community
outreach program activities in partnership with all applicable entities for VNS.
 Established and maintained effective working relationships with print and broadcast media
representatives by providing information about the VNS Community Nursing Program.
EDUCATION AND CERTIFICATIONS
1995–1999: V-Tec, ImageSet, and Productivity Point | Portland, ME
 Completed extensive courses in Business Administration, Microsoft Office Suite, Office
Management, Digital Pre-press, Graphic Design and Computer Sciences.
SKILLS AND ABILITIES
Proficient: Microsoft Word, Excel, Power Point, Outlook, Publisher, UltiPro, IRT, UltraPos, Concur, Encore
Teller and Encore Platform, Cash Master, TDIP Reports, NetQuery, Merlin Teller.
Experienced: Adobe PhotoShop, Adobe Illustrator, and Quark Xpress, Salesforce.
REFERENCES
Mary C. Mathews, Family Readiness Officer
Bldg. 308 Rm. 109, “G” Street
PSC Box 20181
Camp LeJeune, NC 28542-0181
mary.mathews@usmc.mil
Office (910) 450-8400
Mobile (910) 381-7754
Jennifer M. Anderson, ENS
Intelligence Officer
HM-15
Norfolk, VA
jennifer.anderson@navy.mil
(207) 423-2814
Austin Hobbs
Allied Barton Security
375 Jacksonville Mall
Jacksonville, NC 28546
austin.hobbs@alliedbarton.com
(910) 539-6679
Latasha Evans
Assistant Manager
Bank of America
1726 Country Club Road
Jacksonville, NC 28546
levans5@bankofamerica.com
(910) 938-5165