This document is a resume for Nicole L. Mannes, an administrative professional with 13 years of experience in administration support and timekeeping. She has held roles such as Payroll Team Lead, Senior Payroll Clerk, and Assistant Director of Membership & Marketing. Her skills include management, administration, customer service, and critical thinking. She is currently pursuing a degree in Geographic Information Systems and Healthcare from Community College of Philadelphia.

1. Nicole L. Mannes​ ​nmannes1612@gmail.com
3027 Edgemont Street, Philadelphia, PA 19134 Ph: (856) 981-­4752
Summary
Enthusiastic Administrative Professional with 13 years specializing in Administration Support and Timekeeping.
Able to learn new tasks quickly and proficient in growing key customer relationships.
Skills
● Management, Administration and Clerical
● Operation and Control
● Monitoring
● Customer Service
● Critical Thinking & Complex Problem Solving
● Judgment, Decision Making and Troubleshooting
Experience
Impark, DLC March 2015-­June 2015
Payroll Team Lead Philadelphia, PA
● Senior Administrative Professional responsible for the processing a bi-­weekly, multi-­state payroll for up to
1,000 union and nonunion, full and part time employees through Great Plains programming.
● Supervised 2 payroll associates.
● Adhering and enforcing union policies and procedures.
● Prepared and mailed checks.
● Set-­up of new and rehire employee paperwork, verification of I-­9’s and corresponding documents.
● Operated electronic mail system and coordinated the flow of information, internally and with other
organizations.
● Organized files, developed spreadsheets, faxed and scanned documents.
Ancora Psychiatric Hospital September 2007-­March 2015
Senior Payroll Clerk Ancora, NJ
● Calculated the pay and time benefit appropriation along with daily computation of timekeeping for up to
380 employees.
● Generated payroll proofs for 1,600 employees for the Department of Human Services.
● Monitored the input and processing of daily timesheets and time off requests along with investigating
discrepancies.
● Answered technical personnel and payroll inquiries through investigation using state personnel guidelines,
accounting procedures and manuals.
● Consulted with the State Attorney General’s Office to provide testimony in legal matters involving
employees.
● Completion of paperwork for leave of absence with and/or without pay.
● Coordinated training for all new incoming Payroll Clerks, while implementing and upholding policies and
procedures pertaining to daily timekeeping within the department.
● Partnered with department management to streamline policies and procedures.
● Operated administrative functions including keying and auditing payroll and orientation of new hires.
● Established and maintained a filing system necessary for fiscal and administrative record keeping.
● Collaborated in additional projects as needed.

2.
Ancora Psychiatric Hospital September 2006-­September 2007
Nursing Services Clerk Ancora, NJ
● Accountable for the assurance of current information/updating of up to 42 patient medical charts daily.
● Filing, scheduling medical appointments, assisting Doctors, Nurses Human Service Assistants (HSA’s) and
Human Services Technicians (HST’s) with general information and daily tasks on a psychiatric ward.
● Submission of daily, weekly and monthly reports for Quality Assurance and Health Information of the
Medical Records Department.
Betty & Milton Katz Jewish Community Center April 2004-­ September 2006
Assistant Director of Membership & Marketing Cherry Hill, NJ
● Supervised 8 team members for Customer Service of the Membership Department.
● Controlled the solicitation of new members and retention of membership renewals, along with coordinating
Special Events for JCC members and the general public.
● Gave critical comments for internal guidance, procedure and policy documents.
● Regulated the reception area, including greeting visitors and fielding telephone and in-­person requests for
information.
● Oversaw daily office operation and maintaining equipment.
Betty & Milton Katz Jewish Community Center April 2002-­ April 2004
Administrative Assistant to the Director of Membership & Marketing Cherry Hill, NJ
● Administered administrative support and assistance to executive staff, along with coordinating meetings for
the Director of the Department.
● Acknowledged and interacted with incoming visitors and external clients.
● Received and screened a high volume of internal and external communication, including e-­mail.
● Dispersed incoming mail to correct recipients throughout the organization.
● Controlled the front desk and reception area in a neat and organized fashion.
● Analyzed operating practices and implemented improvements where necessary.
Education
Community College of Philadelphia ​January 2016-­Present
Currently Enrolled, Geographic Information Systems (GIS) & Healthcare Philadelphia, PA
Camden County College​ ​January 1997-­May 1998
Completed coursework towards Liberal Arts & Sciences Blackwood, NJ