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@ 2014 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved
An Employee Engagement Suite
BRIDGEi2i – Bridging INFORMATION, INSIGHT and IMPACT
2
Information Big Data
Management
Reporting,
Research &
Visualization
Insight Behavioral
Modeling &
Personalization
Resource
Planning &
Optimization
Impact Decision
Engine
Analytics
Operationalization
Partnering with enterprises globally to monetize their data assets
Transform and visualize big data into
meaningful business metrics
Identify underlying patterns, understand
behavior and predict outcome
Institutionalize data driven decisions to
realize sustainable business value
Our Journey So Far
3
Our Journey Team
• One of the fastest growing analytics
solution provider with marquee global
clients across industries
• 80+ member team with delivery
operations in Bangalore with sales office in
USA
• Investing in developing algorithms &
technology solutions to accelerate path to
impact – Big Data & innovation Lab
• Established scalable processes for talent
management, consulting rigour, quality
management, information security,
knowledge management & productivity
management
Enabling clients
to compete &
win based on
analytics
• Leadership experienced in building two
of the largest Analytics Centres of
Expertize for – GE & HP
• Team of data scientists, analysts &
programmers with advanced degrees
in Quantitative & Sciences, IT &
Management
• Team brings strong combination of
consulting, domain, technology &
analytics expertize.
• Guided by a team of 4 advisors in USA
who have the reputation of bringing
analytics led transformation in their
respective F100 enterprises
Working with 10+ Fortune 500 firms across verticals globally
Consumer
Goods
Retail &
Distribution
Financial
Services
Insurance Technology Education
Recognitions
11 innovative Big Data start-ups in 2013
Recognized three years in a row - leading Big
Data Analytics & Products companies
10 Most promising Big Data companies in 2013
20 Most promising Business Intelligence
Solution providers in 2014
Top Fin-tech innovations
in Finovate Asia 2013
4
Current Employee Engagement Surveys provide
you with
Reports on Engagement distribution
Annual/Bi-annual employee feedback
Access to Employee Comments
Do they leave with you more questions…
1. How can the survey data be used to drive
actionable and predictive insights?
2. How can insights be personalized for
different employee segments such as (Age,
Gender, Qualification, Designation etc.)
• What are Gen Ys thinking about their
Job?
• What is the level of job satisfaction of
high potential employees?
3. How can I understand the movement from
last survey through ongoing understanding
of employee behavior?
Gaps in Current Employee Engagement Solutions
Key Features of EmPOWER
5
Tailor-Made Insights Attribute Identification Tracking Visualization
Understanding Employee Behavior
at a granular segment level to drive
more actionable insights
Benefits:
• Accurate actionable
recommendations at individual
level tied to improving
Engagement
• Clear understanding of
Performance by measuring
against suitable benchmarks
Mining of Employee comments
to understand pain points and
identify key drivers for
improvement
Benefits:
• Know about opportunities
for improving Employee
Engagement (by Employee
Groups, managers and key
business Units)
• Improve understanding of
team performance
Benefits:
• Know if you are in the right
direction in Employee
Engagement improvement
efforts. – Track progress
• Understand the changing
dynamics of employee
needs
Continuous touch point with
the Employees facilitating
ongoing tracking of Employee
Engagement levels
Rich Visualizations with
appropriate levels of granularity
to meet various stake holder
needs (CXO’s, BU Heads,
Managers etc.)
Benefits:
• Interactive dashboards
making information
consumption easier
• Ability to Export reports in
PDF, PPT , excel for further
analysis
EmPOWER – In a Nutshell
6
Design
 Create custom questionnaire form
available question pool to meet
business and Industry requirements
Execute
 Leverage Digital Survey Execution
platforms to distribute Survey
questionnaire to Employee base
Collect Data
 Auto load Survey data from Survey
Execution platforms with built-in
API’s and ETL Processes
Analyze
 Analyze Survey data to and give
insights about Performance ,
Strength and Improvement areas
Report
 Create Report Templates,
Benchmarks and automate batch
processes
Distribute
 Automated Secured Distribution of
Digital reports with user based
access control
Continuous Tracking
 Track Engagement levels through a
series of short dipstick surveys
Grievance Portal
 An online Portal for capturing &
Analyzing Employee Grievances /
Recommendations
Why use BRIDGEi2i EmPOWER?
7
Rich Insights Quick Turnaround Time
Technology Infrastructure with
automated workflows reduces
time to delivery
The Best in class Employee
engagement solution at
affordable Price
Affordability Data Security
Strict adherence to Data
privacy
High end analytics facilitating
accurate individual
recommendations
Implement
recommendations and track
response to your
Engagement improvement
initiatives
Get results delivered within
as less as 2 weeks from the
date of Survey Analysis
We work as your extended
partner and provide
analytics based insights at
1/5th of the competition
price
User Based access to view
reports
One Time Survey Execution – Illustrative Process & Timelines
8
•Manager Reports
•Segment Reports
DESIGN EXECUTE ANALYZE
Finalize Research Objectives
& Questionnaire Design
Roll out Web Survey
& Collect Responses
Analyse Responses,
Prepare Overall Report
Segment Level and
Manager level Reports
•Alignment on research
objectives
•Final questionnaire,
approved for coding
•Survey goes live
•Data collection
complete
•Share summary reports
for overall organization
•Insights & Actionable
Recommendations
Phase RECOMMEND
WK 0 WK 1 WK 3 WK 5 WK 6
SURVEY GO
LIVE
OVERALL REPORT SEGMENT REPORTSQUESTIONNAIRE SIGN OFF
ADVANCED ANALYTICS
PLATFORM- EmPower
Timeline
Objective
Outcome/
Deliverables
INSIGHTS & ACTIONABLE
RECOMMENDATIONS
RESEARCH CUSTOMIZED TO
UNIQUE NEEDS
SURVEY
CLOSURE
Level of Customization
Least Customization Most Customization
6-8 WK  Questionnaire Customization
 Report Template modification to
accommodate new dimensions
8-10WK  Adding New Benchmarks
 Adding Report filters
Employee Engagement analysis for global BPO
Data Approach Outcome
• Understanding satisfaction and engagement levels of the overall as well as specific segments of employees of a large BPO.
• Providing specific, actionable recommendations at a granular detail in order to make meaningful interventions and ensure
sustainable improvement in satisfaction, engagement and morale
Objective
Design & Execution Analysis & Dissemination
Recommendations &
Implementation
Survey Response Data
Employee Data
• In-depth focus group
discussions to
understand market
satisfaction drivers.
• Development of a
comprehensive/compact
questionnaire
• Analysis of drivers of
engagement across various
employee segments.
• Text mining to understand
qualitative comments
• Dissemination and hand-
holding to help client
stakeholders understand
findings.
• Proprietary Empower tool
allowing 2200 managers and
BU leaders to view scorecard
along key business
dimensions. Insights,
recommendations at a
granular level to ensure
sustainable improvement.
• Recommendation to
executive leadership
Uncovering underlying
issues at a granular
level along with
specific and targeted
recommendations
ensuring sustainable
advantage
Key drivers of Engagement Employee Suggestions by key topics / themes Granular Analysis
Thank You
11

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A quick Introduction to Employee Engagement Analytics Suite – EmPOWER

  • 1. @ 2014 BRIDGEi2i Analytics Solutions Pvt. Ltd. All rights reserved An Employee Engagement Suite
  • 2. BRIDGEi2i – Bridging INFORMATION, INSIGHT and IMPACT 2 Information Big Data Management Reporting, Research & Visualization Insight Behavioral Modeling & Personalization Resource Planning & Optimization Impact Decision Engine Analytics Operationalization Partnering with enterprises globally to monetize their data assets Transform and visualize big data into meaningful business metrics Identify underlying patterns, understand behavior and predict outcome Institutionalize data driven decisions to realize sustainable business value
  • 3. Our Journey So Far 3 Our Journey Team • One of the fastest growing analytics solution provider with marquee global clients across industries • 80+ member team with delivery operations in Bangalore with sales office in USA • Investing in developing algorithms & technology solutions to accelerate path to impact – Big Data & innovation Lab • Established scalable processes for talent management, consulting rigour, quality management, information security, knowledge management & productivity management Enabling clients to compete & win based on analytics • Leadership experienced in building two of the largest Analytics Centres of Expertize for – GE & HP • Team of data scientists, analysts & programmers with advanced degrees in Quantitative & Sciences, IT & Management • Team brings strong combination of consulting, domain, technology & analytics expertize. • Guided by a team of 4 advisors in USA who have the reputation of bringing analytics led transformation in their respective F100 enterprises Working with 10+ Fortune 500 firms across verticals globally Consumer Goods Retail & Distribution Financial Services Insurance Technology Education Recognitions 11 innovative Big Data start-ups in 2013 Recognized three years in a row - leading Big Data Analytics & Products companies 10 Most promising Big Data companies in 2013 20 Most promising Business Intelligence Solution providers in 2014 Top Fin-tech innovations in Finovate Asia 2013
  • 4. 4 Current Employee Engagement Surveys provide you with Reports on Engagement distribution Annual/Bi-annual employee feedback Access to Employee Comments Do they leave with you more questions… 1. How can the survey data be used to drive actionable and predictive insights? 2. How can insights be personalized for different employee segments such as (Age, Gender, Qualification, Designation etc.) • What are Gen Ys thinking about their Job? • What is the level of job satisfaction of high potential employees? 3. How can I understand the movement from last survey through ongoing understanding of employee behavior? Gaps in Current Employee Engagement Solutions
  • 5. Key Features of EmPOWER 5 Tailor-Made Insights Attribute Identification Tracking Visualization Understanding Employee Behavior at a granular segment level to drive more actionable insights Benefits: • Accurate actionable recommendations at individual level tied to improving Engagement • Clear understanding of Performance by measuring against suitable benchmarks Mining of Employee comments to understand pain points and identify key drivers for improvement Benefits: • Know about opportunities for improving Employee Engagement (by Employee Groups, managers and key business Units) • Improve understanding of team performance Benefits: • Know if you are in the right direction in Employee Engagement improvement efforts. – Track progress • Understand the changing dynamics of employee needs Continuous touch point with the Employees facilitating ongoing tracking of Employee Engagement levels Rich Visualizations with appropriate levels of granularity to meet various stake holder needs (CXO’s, BU Heads, Managers etc.) Benefits: • Interactive dashboards making information consumption easier • Ability to Export reports in PDF, PPT , excel for further analysis
  • 6. EmPOWER – In a Nutshell 6 Design  Create custom questionnaire form available question pool to meet business and Industry requirements Execute  Leverage Digital Survey Execution platforms to distribute Survey questionnaire to Employee base Collect Data  Auto load Survey data from Survey Execution platforms with built-in API’s and ETL Processes Analyze  Analyze Survey data to and give insights about Performance , Strength and Improvement areas Report  Create Report Templates, Benchmarks and automate batch processes Distribute  Automated Secured Distribution of Digital reports with user based access control Continuous Tracking  Track Engagement levels through a series of short dipstick surveys Grievance Portal  An online Portal for capturing & Analyzing Employee Grievances / Recommendations
  • 7. Why use BRIDGEi2i EmPOWER? 7 Rich Insights Quick Turnaround Time Technology Infrastructure with automated workflows reduces time to delivery The Best in class Employee engagement solution at affordable Price Affordability Data Security Strict adherence to Data privacy High end analytics facilitating accurate individual recommendations Implement recommendations and track response to your Engagement improvement initiatives Get results delivered within as less as 2 weeks from the date of Survey Analysis We work as your extended partner and provide analytics based insights at 1/5th of the competition price User Based access to view reports
  • 8. One Time Survey Execution – Illustrative Process & Timelines 8 •Manager Reports •Segment Reports DESIGN EXECUTE ANALYZE Finalize Research Objectives & Questionnaire Design Roll out Web Survey & Collect Responses Analyse Responses, Prepare Overall Report Segment Level and Manager level Reports •Alignment on research objectives •Final questionnaire, approved for coding •Survey goes live •Data collection complete •Share summary reports for overall organization •Insights & Actionable Recommendations Phase RECOMMEND WK 0 WK 1 WK 3 WK 5 WK 6 SURVEY GO LIVE OVERALL REPORT SEGMENT REPORTSQUESTIONNAIRE SIGN OFF ADVANCED ANALYTICS PLATFORM- EmPower Timeline Objective Outcome/ Deliverables INSIGHTS & ACTIONABLE RECOMMENDATIONS RESEARCH CUSTOMIZED TO UNIQUE NEEDS SURVEY CLOSURE Level of Customization Least Customization Most Customization 6-8 WK  Questionnaire Customization  Report Template modification to accommodate new dimensions 8-10WK  Adding New Benchmarks  Adding Report filters
  • 9. Employee Engagement analysis for global BPO Data Approach Outcome • Understanding satisfaction and engagement levels of the overall as well as specific segments of employees of a large BPO. • Providing specific, actionable recommendations at a granular detail in order to make meaningful interventions and ensure sustainable improvement in satisfaction, engagement and morale Objective Design & Execution Analysis & Dissemination Recommendations & Implementation Survey Response Data Employee Data • In-depth focus group discussions to understand market satisfaction drivers. • Development of a comprehensive/compact questionnaire • Analysis of drivers of engagement across various employee segments. • Text mining to understand qualitative comments • Dissemination and hand- holding to help client stakeholders understand findings. • Proprietary Empower tool allowing 2200 managers and BU leaders to view scorecard along key business dimensions. Insights, recommendations at a granular level to ensure sustainable improvement. • Recommendation to executive leadership Uncovering underlying issues at a granular level along with specific and targeted recommendations ensuring sustainable advantage Key drivers of Engagement Employee Suggestions by key topics / themes Granular Analysis