A comprehensive understanding of the fundamental differences and cross-overs between ITIL and PRINCE2 and the implications of utilising both methodologies into a project.

1. Why combine ITIL®
&
Project Management (PRINCE2®
)
P R E S E N T E D B Y PA U L W I G Z E L
www.ilxgroup.com

2. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 52
R emember, r emember the 5 t h of N ov ember –
gunpowder, treas on and plot
Purpose of this webinar
ITIL®
Expert &
PRINCE2®
Practitioner
Now if Guy and his men had used both
Project management and Service
management combined…
the outcome may have been very different!
P A U L W I G Z E L

3. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 5
Basics
3
PRINCE2®
• A methodology consisting of 7
processes
• Start Up
• Initiate a Project
• Controlling a Stage
• Managing Stage Boundaries
• Managing Product Delivery
• Closing a Project
• Directing a Project
ITIL®
• A framework consisting of 20+
processes, in five lifecycle
phases
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

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PRINCE2®
4

5. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 5
The ITIL® Service Lifecycle
Copyright©AXELOSLimited2011ReproducedunderlicencefromAXELOS
5

6. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 5
Scenario
6
P R O J E C T D E L I V E R Y S E R V I C E S U P P O R T

7. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 5
Fundamental differences
In ITIL® one of the most powerful processes is
Change management
• Nothing in the live/production environment changes without the authorisation of
Change management.
• Change management is supported by the underpinning discipline that is Service
Asset and Configuration Management (SACM) by storing information in the CMS
In PRINCE2® Configuration Management is king.
• Change management manages changes to the requirements and products stored
within the Configuration Management System
7
There is only one…and it isn’t that fundamental…

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Crossovers
8
PRINCE2® ITIL®
Senior User Service Owner
Customer Customer
Project Executive Service Portfolio Manager
(Design Coordinator and Transition Planning and Support manager)
Business Case Business Case
PID SDP
Managing Stage Boundaries Change Evaluation
FOAR CSI register
Project Board CAB and Change Authority
Team Managers Technical/Application and/or Operational Mgt
Configuration Librarian Configuration Librarian

9. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 59
What does utilising both mean to projects?
Imagine you are managing a building project building 250 houses in
the south of England…
You have the design, the architects plans,
and a contractor ready to start the build –
as Team managers in your project.
• But what happens when the build is finished?
• Who is going to look after the site?
• Who is going to maintain it?
• When will they take control of the day to day?
When all 250 houses are finished or perhaps as each tranche is
released for sale, someone has to look after the new homes, roads
and utilities?

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What does utilising both mean to projects?
So if they were both being used…
We have the project product description, the acceptance criteria, the business case,
the financial management and the service charter.
The design, the architects plans, and a contractor ready to start the build
This is the creation of the PID or the SDP, managed by the Project manager/Design
coordination.
To get to this point from an ITIL® perspective would include Availability management,
Capacity management, Information security management, Service level management and
Supplier management.
If they are involved in the planning and design, there is no reason why they cannot help
deliver and manage the service after the building (transition).
You have a clear idea what is being built – Initiating a Project and Service Strategy

11. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 511
What does utilising both mean to projects?
Once each stage completes a review takes place (MSB), business case, risk log assessed and
decisions taken as to whether that has indeed been finished and whether to move onto the next
stage.
ITIL® processes Change evaluation is reviewing the predicted against actual delivery, and
offering recommendations to the change authority (project board) –same as MSB?
Information and actuals are recorded in the Configuration Management system – same?
So if they were both being used…
The design, the architects plans, and a contractor ready to start the build
This is the creation of the PID or the SDP, managed by the Project manager/Design coordination.
In ITIL® the SDP is passed through to the Change Management team who utilising the Release
and Deployment and Testing and Validation processes (Teams with Team managers?) deliver into
production exactly what was designed in the SDP* (MPD)
*unless errors are detected and corrections need to be made.

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What does utilising both mean to projects?
As the products/service is being built and tested should there be any requirement for
advice then under PRINCE2® the advice of the Project Board or Corporate
/Programme Management is sought (DP). Under ITIL® any process can be
approached for help in any stage of the lifecycle. Specific expertise is sought from the
Functional units.
In our house example this could be structural engineers, suppliers, and specialist
groups e.g. archeological groups, environmental specialists..etc
Functional Units
• Technical Management
• Application Management
• IT Operations Management – IT Operations control and
Facilities Management
• Service Desk
So if they were both being used…

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What does utilising both mean to projects?
But what happens when some of the build is
finished?
In ITIL® Release and Deployment oversees the transition into
‘production’ and provides early life support until the Service
Operations team is ready to take over the day to day running
(sign off). The service acceptance criteria is recorded in the
SDP in Service Design stage.
This is where the SDP is completed, all issues, problems and
errors either corrected (Known errors) or accepted as a risk.
In PRINCE2® this is the completion of the stage, or even (CP)
the closure of the project, with the risk log, issue log being
closed and the FOAR report being produced.
So if they were both being used…

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What does utilising both mean to projects?
So now we have some building still in progress but also
some finished, indeed some living in the finished
properties…
Who is going to look after the site?
Who is going to maintain it?
When will they take control of the day to day?
This is where the balance tilts more towards ITIL® and further from PRINCE2®
Support of the site, service, product is easy…if we new what we are getting, when
it is arriving, how it was built, what was the rationale behind the build and what is
the business value of the final ‘whatever’.
In ITIL® Service Operation looks after the day-to-day
Incident management, Problem management, request fulfillment and event
management …actively helping to deliver what the strategic teams asked for.

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What does utilising both mean to projects?
Nothing goes perfectly even with both PRINCE2®and ITIL® involved.
Prince caters with this occurrences with Tolerances, concessions and change requests.
ITIL® deals with the change requests via Change management
If however we find ourselves in the final stage of the project (CP) and/or all of the building has
been finished/in early life support.
PRINCE2® suggests a FOAR (follow-on-action-recommendations), ITIL® recommends the
use of a CSI (continual service improvement) Register - A list of opportunities to improve with
a recommendation.
Who makes these decision – The Senior User – or in ITIL® the Service owner – those
accountable for the delivery of the service.
Snaggings…

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What does utilising both mean to projects?
So…
Both ITIL® and PRINCE2® have a heavy focus on
VALUE. Both strive to do better
In PRINCE2® there is the review of quality at each stage boundary,
lessons identified/learned is part of both the checkpoint and
highlight reports, as well as a part of any FOAR.
There is also the benefits review at the end of the project (CP).
In ITIL® there is CSI – Continual service
improvement- review at each stage…how could
we do better, faster, cheaper… and looking
back at the end for lessons learned and
benefits obtained… Are these not all the same?

17. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 517
So to conclude
Can we continue to not use both
PRINCE2® & ITIL® together?
Of course you can!
However using both should make your projects and deliverables easier
and your teams stronger, better and more effective.
Humanity is looking to explore Mars, sending people, to live.
How can you plan and execute that project without substantial
involvement from people ultimately supporting the new planetary
community?
You could… but if you did use both approaches …the chances of
success increase massively
PRINCE2® is a registered trade mark of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited.

18. W H Y C O M B I N E I T I L ® & P R I N C E 2 ® ? W E B I N A R 5 T H N O V E M B E R 2 0 1 518
Courses available at ILX Group
PRINCE2®
• Learning options
(P2F/P2P/classroom/eLearning/blended)
• Price: from £299
• UK classroom courses available in: London, Leeds,
Bracknell, Birmingham, Nantwich, Bristol
ITIL® Foundation
• Learning options (Classroom/ eLearning)
• Price: from £299
• UK classroom courses available in: London, Nantwich,
Bristol
ITIL® Intermediate (Lifecycle/Capability)
• Learning options (Classroom)
• Price: from £1040
• UK classroom courses available in: London

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Enjoyed this presentation?
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giving us a call on
+44 (0) 1270 611 600
or send an email to
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