One fine body…
- London, United Kingdom
- Industry Technology / Software / Internet
- Website www.businesssystemsuk.co.uk/
- Phone 02083268200
- About Business Systems (UK) Ltd was established in 1988 and is the UK’s largest and most established independent call recording specialist. ts solutions range from basic call recording through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.
agent interaction agent optimisation agent productivity agent training agents call centre call quality monitoring call recording call recording maintenance call recording support contact centre contact centre technology customer experience customer service employee engagement forecasting gamification high quality customer service improving performance in the contact centre pci compliance quality monitoring solutions for contact centres speech analytics teleopti wfm workforce management workforce management technology more…
access to fully qualified service centre telephone acquire customers add-on modules for additional hours/days to suit agent interaction agent optimisation agent productivity agent training agents analysis of audio conversations as they happen in back office planning barclays best practices in call quality monitoring business business intelligence business systems uk call call centre call centres call evaluation call quality monitoring call recording call recording cost call recording for housing associations call recording for sales call recording infographic call recording maintenance call recording portal call recording price call recording service contract call recording support call recording technology capita customer management ccexpo ccexpo15 choice of response times compliance compliance adherence compliant call recording contact centre contact centre technology control operational costs costs call recording customer churn customer contact expo customer engagement customer experience customer experience management customer feedback customer hubs customer insight customer interaction customer satisfaction customer service customer service centre customer service team customers dedicated account manager dedicated london and scottish based service office employee engagement field service engineers fintech forecasting fraud full uk coverage via network of satellite offices fully project managed implementation gamification high quality customer service housing association hsbc identification of actionable situations and events implementation & support improving performance in the contact centre increase revenues infographic insight into factors for consideration prior to se interview recording interview recording & evidence suite software investigative recording ires it legacy call retrieval and replay maintenance market intelligence millennials mobile call recording mobile compliance mobile phone recording mobile recording mobility multi & cross channel analytics multi & cross-channel analytics multi-skilling on-site continuous 24/7 coverage available pci call recording pci call recording infographic pci compliance pci compliant call recording pci dss call recording pci infographic phone payments police policing efficiency process automation productivity professional services quality monitoring r & d monitoring real time impact real time impact and real time speech analytics real time management real time optimisation real-time impact real-time speech analytics recorder fully maintained on your behalf recruitment recruitment agency regulations roi saga sales sales calls scheduling self service wfm service social media social media strategy solutions for contact centres speech analytics speech analytics implementation strategy support for mission critical recording implementat tech tech failure technical specialists technical support engineers (tier 1 -3) technology teleopti wfm telephone handling telephone payments tesco the voice of the customer theft trigger of real-time guidance callouts triggers of supervisor alerts uses of speech analytics vip priority access to specific service areas voice and data technologies voice biometrics voice of the customer voice recording equipment voice technology voiceprint wessex water wfm wfm infographic wfm report workforce forecasting workforce management workforce management report workforce management technology workforce planning working hours (mon- fri) package …less