As an independent provider of Speech Analytics technology, Business Systems offers a unique perspective having seen a lot of implementations over the last few years spanning many different technologies, some have gone exceptionally well and some have been a little more challenging.

2. Copyright Business Systems UK Limited 2010
Customers who get the
most out of analytics are
fine tuning and using the
technology on a daily
basis to discover
emerging trends and
resolve ongoing issues.
The successful
deployments tend to be
those that have recognised
the need for a dedicated
resource and clear
business objectives
through the use of the
technology.

3. Copyright Business Systems UK Limited 2010
We are also finding that best
practice is found in those
organisations that are
prepared to push for more
innovative use of analytics
and drive change.
They are reaping ROI
beyond the initial
deployment objectives and
analytics has become a real
driving force in enabling
business change.

4. Copyright Business Systems UK Limited 2010
Right resource is a must. Having run
numerous mentoring programmes,
we advise our clients to identify the
true Business Analysts in their
organisation- people who use data
to address a specific challenge and
possess the communication skills to
liaise with the wider business.
Placing speech analytics at
the centre of the operation
and embedding it into the
business helps deliver
success.

5. Copyright Business Systems UK Limited 2010
Before investing our advice is first
identify whether analytics can
support your business
requirements. Use a Proof of
Concept (PoC) - where a number
of key analytical objectives are
identified and addressed through
the use of analytics.
The PoC supplier should be
offering some ‘mid-point’
analysis as a check and balance
to make sure they are on the
right track with their findings to
help support your business
case internally.

6. Copyright Business Systems UK Limited 2010
Looking for real time
information, real time alerts or
historical reporting? e.g “Tell me
something we didn’t know
yesterday that is happening
today.” Discovery and emerging
analytics with alerts set up would
be instrumental in giving you the
heads up you need...
Is integration with other
technology essential? If you
link your Analytics output to
other business intelligence
tools it provides more depth
to your insight and analysis.

7. Copyright Business Systems UK Limited 2010
Your organisation needs the
motivation, energy and drive to
make speech analytics a successful
addition to your portfolio. Are your
people naturally inquisitive,
journalistic and curious in nature,
always wanting to know why? If so
you’re starting from a great position!