This document outlines 7 key skills for successful negotiation: preparation, patience, active listening, emotional control, verbal communication, problem solving, and reliability. It discusses each skill in 1-2 paragraphs, emphasizing the importance of preparation (responsible for 90% of success), listening to understand other perspectives, maintaining emotional control, clearly communicating your position, focusing on problem-solving rather than goals, keeping promises to build trust, and being reliable. Mastering these 7 negotiation skills can help you achieve win-win agreements.

1. NEGOTIATION
SKILLS

2. Learning outcomes
After this course you will be able
to
1
2
2 3
Recognize
why
negotiation
is important
Key skills of
Negotiation
How to apply
these skills

3. Training &
PREPARAT
ION
PatienceActive
Listening
Emotional
Control
Vernal
Communicat
ion
EthicsProblem
Solving
Reliability
7 KEY SKILLS FOR SUCCESSFUL NEGOTIA
Important things to do during preparation are:
• Have all the information that you can about the forthcoming
negotiation
• Think about the negotiation process from the beginning to
the end
• Be fully prepared for any eventuality
• Must know about the product or service
• Must know about the person with whom you will be
negotiating
You can obtain this information by choosing good questions to
ask that are well thought out.
Preparation is responsible for 90% of negotiating success
Remember that the power is always on the side of the
person with the best information

4. PATIENCE
Focus mainly on getting
Agreement on all the parts of the contract that the
two parties have in common before they go on
seeking for cordial ways to settle the other issues.
Training &
7 KEY SKILLS FOR SUCCESSFUL NEGOTIATION
Good negotiators are normally very patient

5. Preparation
Patience
ACTIVE
LISTENING
Emotional
Control
Vernal
Communicati
on
Reliability
Ethics
Training &
Problem
Solving 7 KEY SKILLS FOR SUCCESSFUL NEGOTIA
Active listening includes the ability
• To read body language
• As well as verbal communication
You must spend more time listening to the other party and find clues
for further debate
Listen
attentively

6. EMOTIONAL
CONTROL
Training &
Development
7 KEY SKILLS FOR SUCCESSFUL NEGOTIA
Negotiating on sensitive issues such as
payments can be frustrating and allowing
emotions to take control can worsen the
situation during the meeting.
This will more likely lead to negative results.
Negotiator has the ability to keep his emotions under
control

7. Emotional
Control
Preparation
Patience Active
Listening
VERBAL
COMMUNIC
ATION
Problem
Solving
Training &
Development
7 KEY SKILLS FOR SUCCESSFUL NEGOTIA
If the negotiator does not state his case clearly, it can lead to
misunderstanding and an unfavorable result.
During a bargaining meeting, an effective negotiator must
have the skills and tact to clearly point out his desired outcome
as well as his logical perception
Must be able to communicate clearly and efficiently

8. Emotional
Control
Active
Listening
Verbal
Communicati
on
PROBLEM
SOLVING
Training &
Development
7 KEY SKILLS FOR SUCCESSFUL NEGOTIA
Instead of concentrating on his desired goal for the
negotiation, the individual with skills can focus on
problem-solving, which may lead to a breakdown in
communication and therefore benefit both sides of
the issue.
Have the capability to find a variety of solutions to
problems

9. Emotional
Control
Patience
Reliability
ETHICS
Problem
Solving
Training &
Development
7 KEY SKILLS FOR SUCCESSFUL NEGOTIAT
Both parties in a negotiation must trust that the other
side will keep up with promises and agreements. A
negotiator must have the skills to implement his
promises after bargaining ends.
It stimulates a trust for effective negotiation

10. RELIABILITY
Training &
Development
7 KEY SKILLS FOR SUCCESSFUL NEGOTIAT
Being dishonest during a negotiation will cost you
When you develop trust, you can more easily accomplish what
they say is the ideal outcome in almost any scenario: win-win.
More importantly, they stop liking you. "Don't underestimate
the importance of likability," says Harvard Business School's
Deepak Malhotra. "It's crucial: People are going to fight for you
only if they like you."

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12. THANK YOU