Customer Service Superstar - Customer Service TrainingPhil Gerbyshak
Want your customer service representatives to deliver great customer service? Help them become customer service superstars. Simple things you can do to bring out the superstar in your customer service delivering employees.
Customer Service Superstar - Customer Service TrainingPhil Gerbyshak
Want your customer service representatives to deliver great customer service? Help them become customer service superstars. Simple things you can do to bring out the superstar in your customer service delivering employees.
How to Conquer Interviews - Top 10 QuestionsKeith Fechtman
You’ve Come to the Right Place
If you are wanting to improve your interview skills
If you want to improve your resume to stand out in a crowd
If you have an interview and want to perfect your skills
Being able to articulate your vision to possible investors and shareholders is key to getting what your business needs. Potential clients will ask you what do you do and how can you help them. This intereactive workshop will help you:
-Master your Elevator Pitch
-Offer best networking practices.
-Introduce your business to the rest of the World.
Executive Presence Women Tech Global June 2021 - Barbara RogoskiBarbara Rogoski
This slide deck was presented virtually at the WomenTech Global event on June 10th. It shows different aspects of executive presence, how we can sabotage ourselves and tips on how to develop our own executive presence.
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
Advice from Wendy Reeves, DealerStrong's BDC Trainer, on how to set an appointments that will show. She explains the 3 main reasons customers skip their appointments and shows how your dealership can avoid these issues in the future.
The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?DealerStrong
Advice from Wendy Reeves, DealerStrong's BDC Trainer, about how to convert leads into customers. She advises what to say, what not to say, and how to listen in order to get customers from the telephone to the showroom.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Love is an attitude - how to love the other even moreUptitude
Learn why love is an attitude, the 5 languages of love and small tips to love your partner even more.
If you are single, then learn how to prepare for a relationship.
We will deliver this webinar again soon, so follow us on Facebook, LinkedIn or on our website www.uptitude.it
customer management, handling difficult guest or customer, rude customer management, focusing on customer, all about customer, how to win customer's attitude, how to increase profitability with customer management
How to Conquer Interviews - Top 10 QuestionsKeith Fechtman
You’ve Come to the Right Place
If you are wanting to improve your interview skills
If you want to improve your resume to stand out in a crowd
If you have an interview and want to perfect your skills
Being able to articulate your vision to possible investors and shareholders is key to getting what your business needs. Potential clients will ask you what do you do and how can you help them. This intereactive workshop will help you:
-Master your Elevator Pitch
-Offer best networking practices.
-Introduce your business to the rest of the World.
Executive Presence Women Tech Global June 2021 - Barbara RogoskiBarbara Rogoski
This slide deck was presented virtually at the WomenTech Global event on June 10th. It shows different aspects of executive presence, how we can sabotage ourselves and tips on how to develop our own executive presence.
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
Advice from Wendy Reeves, DealerStrong's BDC Trainer, on how to set an appointments that will show. She explains the 3 main reasons customers skip their appointments and shows how your dealership can avoid these issues in the future.
The Phone is Ringing.. Why Aren't There Any Customers in the Showroom?DealerStrong
Advice from Wendy Reeves, DealerStrong's BDC Trainer, about how to convert leads into customers. She advises what to say, what not to say, and how to listen in order to get customers from the telephone to the showroom.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Love is an attitude - how to love the other even moreUptitude
Learn why love is an attitude, the 5 languages of love and small tips to love your partner even more.
If you are single, then learn how to prepare for a relationship.
We will deliver this webinar again soon, so follow us on Facebook, LinkedIn or on our website www.uptitude.it
customer management, handling difficult guest or customer, rude customer management, focusing on customer, all about customer, how to win customer's attitude, how to increase profitability with customer management
Interview Skills/Preparation talks about how you can be more prepared for your next interview.
For more information about how we can help you apply for and prepare for interviews please call: 0121 707 0550 or e-mail: info@apprenticeshiprecruitment.co.uk
Why do public schools need to practice good customer service?
Several years ago public schools, were needed by all, and the public was grateful for them. Education was essentially product oriented.
That’s no longer true. Many taxpayers now believe that the price for public education exceeds the value.
Public schools have mistakenly relied on product-customer marketing versus customer-product marketing.
Research shows that customer oriented strategies create strong customer relationships that will ensure customer loyalty.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
Customer Centricity in Banking
Strategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every financial institution says their competitive edge is their customer service. However, when everyone competes on the same thing – and they all claim to be the best – then the only logical conclusion is the vast majority are clearly wrong.
A large majority of banks claim they are customer-centric, even while competing with product-centric business strategies like focusing on rates and fees. Far too many banks today fail to define what customer centricity means, nor do they organize their business strategies around what customers truly want, even developing products or services customers have voiced little demand for.
When it comes to adjusting their strategy, banks have only a handful of options. They can revisit their strategy and define it differently to reflect a product-centric approach – i.e., lowest cost, unique or specialized products, etc. – or they could double-down on customer centricity and practice what they preach. Assuming they are insistent on customer centricity, what should banks do?
Definition of Customer-Centricity
First, we need to level-set with a definition of customer-centricity. According to Forbes, customer-centricity is:
“The ability of people in an organization to understand customers’ situations, perceptions and expectations. The customer should be at the center of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.”
Customer-centric organizations understand every facet of their customers. Many banks and credit unions measure customer satisfaction just once a year and have call center reports detailing complaints and use that limited analysis to say they understand the customer. Or, worse yet, banking executives often say they know the customers’ needs because they are a customer. There are also variations of, “I know the customer because I’m in the community,” or, “I understand millennials because my children are millennials.”
A true customer-centric organization holds the customer as the single most important point when making decisions that will affect the customer. Most publicly-traded organizations are likely to fail this test as revenue, income, cost or overall financial impact most often trump customer needs or wants. Similar attitudes abound in privately-held organizations and even credit unions, which are member owned.
If the first question when presenting a business case to the executive team isn’t “How will this affect our customers?” then the organization is not likely to be customer centric.
Characteristics of a Customer-Centric Organization
Merely saying that an organization is customer-centric and having a pithy tagline doesn’t make an organization so. Organizations that are customer-centric exhibit the following characteristics:
1Strong Leadership and Strate
Building a Human Resources Program for VeterinariansOculus Insights
Dr Mike Pownall and Katie Ardeline presented a full day session during the Oculus Insights 2017 EU Summits in Amsterdam on creating a Human Resource Program for any type of veterinary practice.
What companies deliver exceptional, off the charts, "Better than Best Service?" How do they do it? What are the Success Secrets? A Key Ingredient or Secret Sauce is Engaged Employees.
Discover 6 Keys to Unlock a Culture of Better than Best:
1. Know and Love Your Customers
2. Build Customer Loyalty and Advocacy
3. Engage Employees through Training and Empowerment
4. Communicate Effectively
5. Celebrate, Reward and Recognize Wins
6. Ensure Top Management Drinks the "Culture Koolaid."
HOW TO DEVELOP AN EFFECTIVE COMPENSATION STRATEGY?Mehreen Shafique
1. Define your compensation philosophy.
2. Link compensation to your overall business strategy.
3. Change the culture and reinforce it with compensation.
4. Reward the behaviors that drive the results.
5. Think total compensation.
6. Measure your return on invested payroll Re./-
What is an Abuse?
What is Child maltreatment?
Scope of the problem:
Consequences of maltreatment:
A GLOBAL PROBLEM
TYPES OF CHILD ABUSE
COMPILING DATA
EXTREME CASES OF CHILD NEGLECT AND ABUSE
STARVED, ABANDONED, ALONE: GENIE, THE FERAL CHILD
ZHENYA BARSUKOV
GIRL IN THE WINDOW
Step#1-Open WORD 2013
Step#2-Save these 4 documents as webpage files, such as
Step#3-Prepare all sources that you need i.e. Images, Texts
Step#4-Edit your Webpage as you have designed
Step#5-Copy and paste the template you have created on all the pages
Step#6-Now once saved open it in Explorer
Q1: How do smart grids differ from current electricity infrastructure in the United States?
2. What management, organization, and technology issues should be considered when developing a smart grid?
3. What challenge to the development of smart grids do you think is most likely to hamper their development?
4. What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case.
5. Would you like your home and your community to be part of a smart grid? Why or Why not?
ENABLING AFFORDABLE HEALTH CARE SYSTEMS IN DEVELOPING COUNTRIES-CASE STUDYMehreen Shafique
Q1:
(a): What kinds of applications are described here?
(b): What Business Functions do they support:
(c): How do they improve operational efficiency and decision making?
Q2: Identify the problems that a business in this study solved by using mobile digital devices?
Q3: What kinds of Business are most likely to Benefit from equipping their employees with mobile digital devices such as I-Phones & Black Berry’s?
Q4: Devi Prasad Shetty’s CEO has stated “Now with 3-G, there are possibilities of remote treatment & diagnosis of patients through mobile phones. This will become mainstream in another two or three years.” DISCUSS the implications of this statement.
A docuement based on Industrial revolution, origins of movement, Important technological developments, Social effects, Impact on women and family life, food and nutrition, transfer of knowlege, concluding thoughts
Solved Case Study: Strategy and HR Planning at the CAPITAL HOTELMehreen Shafique
These are the questions that I received in my specialization course. Hope these are helpful for others. I have pasted the questions first. The case study is also included.
Coaching is defined as training or development that helps a learner achieve a goal. ... A coach would help the athlete to achieve that goal. In the workplace, an employee goal may be to improve his speaking skills. A coach would help this person achieve his or her goal of speaking better in public.
Eight pitfalls of corporate training programs in Pakistan Wali ZahidMehreen Shafique
Training can be an excellent intervention to skill people. Pakistan has an immense talent when it comes to our young professionals who are ready to take on the world. The need is to channelize their energies and talents in the right direction. At the same time they have the responsibility to seek knowledge and skills from authentic resources. Wali Zahid has discussed the Eight pitfalls of corporate learning in Pakistan in his thought-provoking article covering fundamental flaws of training and what to do with them
Full article by Wali Zahid here:
https://walizahid.com/2016/01/eight-
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. • Identification of Customer
needs & problems
• Recognize the most common
reasons for complaints
• Discover techniques to
cultivate special customer
relationship
• Self evaluation
• Roadmap for Improvement
3. Customer
Services is not a
department…
Its
everyone’s
job!!
This is
what I
think!!
What is Customer Services?
6. ARE YOU A CUSTOMER???
• Have you ever called any helpline?
• Where did you call?
• Why did you call?
• How did you feel?
• If you felt good share why?
• If you felt bad share why?
8. Learn to say “NO” without saying, “NO”
Never Start with a “NO”
Apologize for saying “NO”
Give information and show attentiveness
Use a Low tone, if it is unpleasant news
Ask for alternatives
9. The moment you pick up a telephone,
body language & visual perceptions disappear
Your tone of voice
becomes dominant
Entire message you project to the customer
is derived from tone of voice & attitude
It’s Not What You Say, It’s How You Say It
10. High pitch “I am enthusiastic and excited!
Flat
Tone
Slow
Pitch
Loud
Voice
“I don’t like my job and
would rather be
elsewhere”
“I am sad and lonely –
do not bother me”
“I’m angry and
aggressive”
TONE OF VOICE
11. List Five to Eight excuses you hear your team
members give for offering indifferent or poor
customer service!
12. I don’t have
enough time
I don’t get paid to be nice
only. I have to manage
productivity too
We are under
paid
Systems are
usually down
I am having a
bad day Customers are
basically stupid
We are over
burdened
Team Leads
don’t help
Sorry I did not
read the email for
this new update
13. Be Polite But
Honest!
DON’T
Oversell Your
Products or
Services
Do Pay
Special
Attention to
Time
Frames
DO Practice
Seamless
Communication
Don’t Forget
to Value
Your
Customers
Keep your
promises &
apologize
when you
don’t
Setting the right expectations!!
Customer Services is not a department… its everyone’s job!!!
Three Types of Guest:
One you receive @ your door step
One you Call inside your home and take care of the formalities
One you do not wish to meet But the common thing in all is RESPECT.
Difference B/W Standard and Suggested.
Human Characteristics: Human Touch, Guidance, Islamic point of view.
