In todays business transformation world it is very important that we continue to structure ourselves in a dynamic way. Here is sneak peak into various Shared Services Operating Models that businesses can explore to run the organization not only in an efficiently but effectively as well.
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
Presentation giving more insight into setting up an offshore dedicated development center: main features, benefits and flip sides, core setup steps, budget components, operational models, and many more.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Download our ready to use Project Management Kick-off Meeting Template PowerPoint Presentation Slides to present the main project objective. Provide an initial overview of the project including vision goals and objectives with the help of this content ready kick-off meeting in project management PPT visuals. The project management kick-off meeting PowerPoint complete deck comprises of easy-to-understand templates such as project description and scope, core team, project management team, responsibility assignment matrix, RACI- rapid, project management cycle, work breakdown structure, project cost estimate, project management Gantt chart, communication plan, work priority allocation, tracking plan etc. Furthermore, all elements of given templates are fully customizable. This allows users to create a presentation very quickly. Explain the project, its background, business needs and why it is important for stakeholders and company using this initial project agenda presentation deck. Get access to this PPT design and you are ready to hold a project kick-off meeting. Our Project Management Kickoff Meeting Template Powerpoint Presentation Slides are good for group dynamics. They generate a collaborative feeling. https://bit.ly/3h7WGk9
In todays business transformation world it is very important that we continue to structure ourselves in a dynamic way. Here is sneak peak into various Shared Services Operating Models that businesses can explore to run the organization not only in an efficiently but effectively as well.
Dedicated Offshore Development Centers: a popular trend in outsourcingSoftheme
Presentation giving more insight into setting up an offshore dedicated development center: main features, benefits and flip sides, core setup steps, budget components, operational models, and many more.
Your Challenge:
Implementing a shared services model is a difficult process to undertake, and is comprised of many different components. Becoming a shared services provider is comparable to becoming a vendor and most IT groups don’t have the capabilities to easily make the transition.
Most companies look to achieve cost reductions through offering a shared services model. Adopting a shared services model doesn’t always result in these intended cost reductions. Simply combining the operations of two IT organizations doesn’t necessarily result in economies of scale and cost efficiencies. Before leaping forward with your shared services implementation, determine if the project will deliver value to your organization.
Our Advice - Critical Insight:
Implementing a shared services model needs to be viewed as more than simply extending a current service to other sites. The organization providing services essentially turns into a vendor. As a vendor, think of the IT service you’re offering as the “product.”
Remember that there are people, process, and technology capability pre-requisites to successfully becoming a shared services provider. These capabilities are not typical for the average IT shop, and need to be taken into consideration when you look to transition to a shared services model.
Our Advice - Impact and Result:
Before jumping into the implementation of your shared services project, assess your customer requirements and your current people, process, and technology capabilities to assess whether your organization is ready to implement a shared services model.
Understand the financial implications of moving to a shared services model prior to implementing. Make sure there is a strong case for implementation.
Download our ready to use Project Management Kick-off Meeting Template PowerPoint Presentation Slides to present the main project objective. Provide an initial overview of the project including vision goals and objectives with the help of this content ready kick-off meeting in project management PPT visuals. The project management kick-off meeting PowerPoint complete deck comprises of easy-to-understand templates such as project description and scope, core team, project management team, responsibility assignment matrix, RACI- rapid, project management cycle, work breakdown structure, project cost estimate, project management Gantt chart, communication plan, work priority allocation, tracking plan etc. Furthermore, all elements of given templates are fully customizable. This allows users to create a presentation very quickly. Explain the project, its background, business needs and why it is important for stakeholders and company using this initial project agenda presentation deck. Get access to this PPT design and you are ready to hold a project kick-off meeting. Our Project Management Kickoff Meeting Template Powerpoint Presentation Slides are good for group dynamics. They generate a collaborative feeling. https://bit.ly/3h7WGk9
Project management methodologies change over time but one element of all projects always remains important - Project Charter. Here I am sharing a template for a medium to large implementation project type of project, for example SAP system implementation.
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
SAP S/4HANA platform streamlines business processes: finance, procurement, production, logistics, sales, marketing, management of assets, and human resources. The solution is most applicable to enterprises in oil and gas, fuel and energy, transport and logistics, production, telecommunication, and financial sectors in USA. SAP S/4HANA platform integrates with IoT sensors, analyses Big Data, plans and predicts business processes in an online mode based on historical data.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
Many operators are still unable to match the customers who belong to the same household. Therefore, it’s hard for telecoms to identify the services shared within the same family such as wireless, pay-TV or music. Siloed understanding of subscribers leads to junk marketing campaigns followed by the negative customer experience. Customers simply do not convert!
Multi-function Shared Services center - an emerging trendZinnov
Shared services organizations are built on a foundation of reducing cost, promoting efficiencies and, ultimately, in achieving high performance. The evolution curve demonstrates that the shared services model has come a long way from the 70s when the focus was on centralizing non-core business processes to the current model of a portfolio approach based on establishing multi-shore, multi-delivery operations with best in breed solution offering. A variety of business functions are currently being outsourced/globalized with IT, F&A and HRO achieving significant maturity. In terms of locations, Indian cities (Bangalore, NCR and Pune) lead the way as the preferred destinations for most of the F&A, HRO and Inside Sales souring. Locations in Eastern Europe and Latin America offer viable alternatives.
These receivables management engines include:
SAP Credit Management – to help companies implement a single company-wide credit policy and use credit analysis results to calculate credit limits – including embedding credit checks into key operational processes
SAP Biller Direct – an electronic bill presentment and payment solution that 1) lets customers download or pay invoices via bank transfer, card, etc., as well as start the dispute process, and 2) allows vendors to see the approval and payment status of their invoices, including inquiry functionality
SAP E-Invoicing for Compliance – an e-billing solution that sends customers validated, signed invoice PDFs via email or invoices via EDI – including the compliance checks required in 37 different countries
SAP Collections and Dispute Management – modules that provide workflow and process support for managing disputes as well as a module that generates prioritized collections worklists that help collections specialists proactively contact customers.
Marcia Tal’s latest video presentation – Omnichannel Banking: Embedding Banking in Consumers’ Daily Lives – explains why and how the future of retail banking lies in the Omnichannel customer experience.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
Project management methodologies change over time but one element of all projects always remains important - Project Charter. Here I am sharing a template for a medium to large implementation project type of project, for example SAP system implementation.
Bank of the future: Digital Transformation StrategyNawaf Albadia
A guide to planning and executing Digital Transformation Strategy to build your Digital Bank of the Future. A framework to implement digital experience, digital business and digital innovation
Our customer support representatives ensure the channel of communication through technical experts are accessible 24/7 to troubleshoot operational issues and keep your service running easily. We do not just solve your problems but we build relationships that assist your business in growing and succeeding.
SAP S/4HANA platform streamlines business processes: finance, procurement, production, logistics, sales, marketing, management of assets, and human resources. The solution is most applicable to enterprises in oil and gas, fuel and energy, transport and logistics, production, telecommunication, and financial sectors in USA. SAP S/4HANA platform integrates with IoT sensors, analyses Big Data, plans and predicts business processes in an online mode based on historical data.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring management (RMM) tools.
Many operators are still unable to match the customers who belong to the same household. Therefore, it’s hard for telecoms to identify the services shared within the same family such as wireless, pay-TV or music. Siloed understanding of subscribers leads to junk marketing campaigns followed by the negative customer experience. Customers simply do not convert!
Multi-function Shared Services center - an emerging trendZinnov
Shared services organizations are built on a foundation of reducing cost, promoting efficiencies and, ultimately, in achieving high performance. The evolution curve demonstrates that the shared services model has come a long way from the 70s when the focus was on centralizing non-core business processes to the current model of a portfolio approach based on establishing multi-shore, multi-delivery operations with best in breed solution offering. A variety of business functions are currently being outsourced/globalized with IT, F&A and HRO achieving significant maturity. In terms of locations, Indian cities (Bangalore, NCR and Pune) lead the way as the preferred destinations for most of the F&A, HRO and Inside Sales souring. Locations in Eastern Europe and Latin America offer viable alternatives.
These receivables management engines include:
SAP Credit Management – to help companies implement a single company-wide credit policy and use credit analysis results to calculate credit limits – including embedding credit checks into key operational processes
SAP Biller Direct – an electronic bill presentment and payment solution that 1) lets customers download or pay invoices via bank transfer, card, etc., as well as start the dispute process, and 2) allows vendors to see the approval and payment status of their invoices, including inquiry functionality
SAP E-Invoicing for Compliance – an e-billing solution that sends customers validated, signed invoice PDFs via email or invoices via EDI – including the compliance checks required in 37 different countries
SAP Collections and Dispute Management – modules that provide workflow and process support for managing disputes as well as a module that generates prioritized collections worklists that help collections specialists proactively contact customers.
Marcia Tal’s latest video presentation – Omnichannel Banking: Embedding Banking in Consumers’ Daily Lives – explains why and how the future of retail banking lies in the Omnichannel customer experience.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
HOW TO DEVELOP AN EFFECTIVE COMPENSATION STRATEGY?Mehreen Shafique
1. Define your compensation philosophy.
2. Link compensation to your overall business strategy.
3. Change the culture and reinforce it with compensation.
4. Reward the behaviors that drive the results.
5. Think total compensation.
6. Measure your return on invested payroll Re./-
What is an Abuse?
What is Child maltreatment?
Scope of the problem:
Consequences of maltreatment:
A GLOBAL PROBLEM
TYPES OF CHILD ABUSE
COMPILING DATA
EXTREME CASES OF CHILD NEGLECT AND ABUSE
STARVED, ABANDONED, ALONE: GENIE, THE FERAL CHILD
ZHENYA BARSUKOV
GIRL IN THE WINDOW
Step#1-Open WORD 2013
Step#2-Save these 4 documents as webpage files, such as
Step#3-Prepare all sources that you need i.e. Images, Texts
Step#4-Edit your Webpage as you have designed
Step#5-Copy and paste the template you have created on all the pages
Step#6-Now once saved open it in Explorer
Q1: How do smart grids differ from current electricity infrastructure in the United States?
2. What management, organization, and technology issues should be considered when developing a smart grid?
3. What challenge to the development of smart grids do you think is most likely to hamper their development?
4. What other areas of our infrastructure could benefit from “smart” technologies? Describe one example not listed in the case.
5. Would you like your home and your community to be part of a smart grid? Why or Why not?
ENABLING AFFORDABLE HEALTH CARE SYSTEMS IN DEVELOPING COUNTRIES-CASE STUDYMehreen Shafique
Q1:
(a): What kinds of applications are described here?
(b): What Business Functions do they support:
(c): How do they improve operational efficiency and decision making?
Q2: Identify the problems that a business in this study solved by using mobile digital devices?
Q3: What kinds of Business are most likely to Benefit from equipping their employees with mobile digital devices such as I-Phones & Black Berry’s?
Q4: Devi Prasad Shetty’s CEO has stated “Now with 3-G, there are possibilities of remote treatment & diagnosis of patients through mobile phones. This will become mainstream in another two or three years.” DISCUSS the implications of this statement.
A docuement based on Industrial revolution, origins of movement, Important technological developments, Social effects, Impact on women and family life, food and nutrition, transfer of knowlege, concluding thoughts
Solved Case Study: Strategy and HR Planning at the CAPITAL HOTELMehreen Shafique
These are the questions that I received in my specialization course. Hope these are helpful for others. I have pasted the questions first. The case study is also included.
Coaching is defined as training or development that helps a learner achieve a goal. ... A coach would help the athlete to achieve that goal. In the workplace, an employee goal may be to improve his speaking skills. A coach would help this person achieve his or her goal of speaking better in public.
Eight pitfalls of corporate training programs in Pakistan Wali ZahidMehreen Shafique
Training can be an excellent intervention to skill people. Pakistan has an immense talent when it comes to our young professionals who are ready to take on the world. The need is to channelize their energies and talents in the right direction. At the same time they have the responsibility to seek knowledge and skills from authentic resources. Wali Zahid has discussed the Eight pitfalls of corporate learning in Pakistan in his thought-provoking article covering fundamental flaws of training and what to do with them
Full article by Wali Zahid here:
https://walizahid.com/2016/01/eight-
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
3. PLUG IN TECHNOLOGIES
Headquartered in Washington D.C. & listed on the London Stock Exchange, PLUG IN TECHNOLOGIES is a Business Process Outsourcing
(BPO) firm that delivers not just onshore, but also, near-shore & offshore solutions employing over 10,000 customer service professional
s
PLUG IN TECHNOLOGIES has redefined its global presence in countries such as USA, UK & UAE establishing 21 contact centers & providin
g support in 20+ languages. Delivering innovation for over 14 years. We offer an integrated suite of services in a wide range of industrial
sectors including but not limited to financial, telecommunications, marketing, human resources, healthcare & insurance industries to su
pport & streamline an expansive array of customer-facing solutions.
Its global network of offices is a cost-effective & strategic way to outsource key customer management & back office requirements to a
partner with Fortune 100 project experience.
WE RISE BY LIFTING OTHERS
4. BACKGROUND
Call centers have arrived as a boon for the business world of today
Providing world-class services at highly competitive prices
Equipped with all the necessary features, tools
Sophisticated call center executives to make your customers feel special by being with you
Support services at economical prices
Saving you from the challenges of running an internal customer support system
In Pakistan the telecommunication industry is booming & so are the consumer. The competition is very tough &
so are the expenses. The focus of the management is towards a business is which is cost effective too along wit
h being successful. Initially the concept of outsourcing the call centers was based on Outbound calls to enhance
Sales but this focus in recent years have also shifted to inbound calls. Where both parties the company & the
vendor mutually decide on certain standards & rewards.
Outsourced Call centers promise a spectacular growth to the company in terms of providing high-end customer
support to clients. We will have the edge of being already in the business & familiar with the cons & pros. We
already have established a company & we can handle our clients demands well if he may plan to launch a new
product, or maybe want to promote an event, an increase in the volume of the inbound calls will happen,
regardless of whether we are a small or large-scale company.
5. INTRODUCTION
OBJECTIVE
We want to carry out a Business Plan for the installation and start up of a call center in Pakistan. During the last 14 years, we are in call center activitie
s Internationally and locally. This has given us the opportunity of getting acquainted with the business activities of two outsourcing local companies
competing with each other and with radically opposed HR management, throughout the various stages of their lifecycle.
Object of the study Outsourcing Companies (Outsourcing ) specialized in Call Centers that are
1) Willing to outsource themselves in Pakistan
2) These companies have local operations
3) And situated in the country where they provide the service
4) The majority of large area call centers in the world (i.e. those employing over 200 people) are outsourced
To present an internal tool that
1) Acts as a guide for managers of the specialized firms in Outsourcing Call Centers and assist them in making investment decisions in Pakistan
2) To outline the main business strategies for this business
PURPOSE
6. WHY US?
We are full service business process outsourcing call center, offering both onshore and offshore outsourcing, focusing on inbound and outboun
d call center services, data entry and data processing services, back office outsourcing services and business process outsourcing services as per
the client requirements.
Now more than ever, businesses face the pressures of shrinking budgets and increasing demands. More importance has to be placed and mone
y spent on marketing efforts to keep things afloat. With competition rising, businesses also need to focus on what will keep the customer s
atisfied. We can help you balance all these demands.
Our solutions and effective call center strategies are here to ensure that business runs smoothly and effectively, and at a low cost to you.
So why choose PLUG IN TECHNOLOGIES? Because your customers need you 24/7/365 People don't run on a 9-5 time schedule anymore these day
s.
Customers, partners, and suppliers do business round the clock. With PLUG IN TECHNOLOGIES, customers are able to get their questions answe
red when they demand them.
7. Inbound Call Center
1. Customer support services
2. Information support invoicing support servic
es
3. Delivery information and status support
4. Customer support solutions
5. Business feedback
6. Customer opinion
7. Product survey
8. Deal closing support
9. Delivery information support
10. Invoicing and order filling solutions
11. Research and survey support
12. Event management support
13. Collections support
14. Competitor updates
OUR SERVICES
Outbound Call Center
1. Telemarketing
2. Appointment fixing
3. Deal closing support
4. Dynamic order filling services
5. Customer satisfaction surveys
6. Payment reminder
7. Debt collection
8. Credit card verification solutions
9. Outsourcing program notice
10. Advertising and brand management solutions
11. Follow-up calls and mailers
12. Business correspondence assistance
8. BUSINESS PLAN
INBOUND CALL CENTER FOR JAZZ
Mobilink completed the process of outsourcing its contact centers in Islamabad and Karachi to Ibex Global, a
wholly owned subsidiary of ‘The Resource Group’ (TRG) International and Mind bridge last year in Aug, 2016.
The decision was taken after the Mobilink, Warid merger.
Initially IBEX Global were handed over the 60% of the employees and the major Ques. And Mind bridge was
looking after the rest. But Mobilink now known as JAZZ have decided to hire another Vendor and the division in
the percentages of the employees and Ques assigned to them will be equally distributed and harmonized.
Their vision behind the idea as per JAZZ is to ensure 100% Quality services being provided to their customer base
and they believe that the competition amongst the vendors will help them to maintain the service level too.
They are looking forward to ensure KPIs that will be monitored and also in placing the reward system.
9. FEASIBILTY REPORT
• Mobile phone users in Pakistan reached 137.095 million by the end of January 2017
• Up from 136.489 million by end of December
• An increase of around 0.606 million new users during the period under review
According to the PTA report, the total subscribers of Jazz – the merged company formed from Mobilink and
Warid — reached 51.534 million by end of January 2017.
Mobilink had a subscriber base of 41.253 million by end December 2016 while Warid had 10.27 million users a
month ago.
Zong and Telenor subscribers reached 27.496 million and 39.586 million by end January 2017 as compared to
26.929 million and 39.453 million by end of December respectively.
As per PTA report Jazz 4G subscribers reached 700,486 by end January 2017. Warid LTE had a subscriber’s base
of 637,363 by end December 2016.
Tele density for cellular mobile reached 70% and broadband subscribers reached 40,786,778 by end January as
compared to 40,147,991 by end December 2016.
12. INBOUND CALL CENTER
REQUIRED INFORMATION
- When
- Number of seats
- Inbound/Outbound/Both
- Front office/Back office/bo
th
- Onshore/offshore/both
- Desktop technology
- Single client/multiple client
- Insource/outsource
- Budget
- FT/PT staff
- Perm/Temp staff
- Operational hours
- Preferred shift profiles
- Demographics
- Local competition
13. WORKBREAK DOWN STRUCTURE
INBOUND CALL CENTER
SET UP MARKETING EXPANSION
Type
Local & State
Requirements
Client Hunt Advertise Larger Building Hire Additional Staff
In Bound
Out
Bound
Tele
marketing
Finance &T
axation
Fee
Structure
Local
Zoning Dept.
Research
Market
Evaluation
Services
News
Papers
Social Media
Visits &
Meetings
Location
Equipment
Security
Salary Scale
Skill Sets
Incentives & Increments
14. SET UP-CALL CENTER HIRACHEY - WBS
DIRECTOR CUSTOMER CARE
Call Center
Manager
Floor Managers
Team
Floor Supervisors
Teams
Team Leads
Teams
CCRS
Operations Team
Call Center
Scheduling
Reporting and
Analysis
Support
Team
Subscriber Management
Team
Prepaid
Adjustment
Team
Communication Unit
Recovery Teams
Digital House Team
Social
Media
Email Support
Team
Manager Quality &
Standardization Team
Evaluation Teams
Team
Leads
Evaluators
Standardization
Teams
SOPs &
Processes Call
Center
SOPs &
Processes
Business
Centers
ADMIN
Tea Boys
Genetarial Staff
