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Emotional Intelligence
- 1. Emotional Intelligence Developing Strong “Peopleskills” By Mahmoud Zaghal
- 2. • Anyone canbecome angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy. Aristotle (approx. 350BCE)
- 4. • EI isjust as important to professional success as Technical ability • Organizations are increasingly using EI when they hire and promote
- 5. For example • Onelarge cosmetics company recently revised their hiring process for sales people to choose candidates based on EI • The Result ???
- 6. • People hiredby the new system have sold on Average 91000 $ more than conventional salespeople • Lower staff turnover among the group chosen for their EI
- 7. What is EmotionalIntelligence • Ability to recognize your emotions, understand what they are telling you • Realize how your emotions affect people around you • Perception of others; when you understand how they feel, this allows you to manage relationships more effectively
- 9. Self-awareness • People withHigh EI are usually very Self aware • They understand their emotions • They don’t let their feelings rule them • They’re confident • They trust their intuition and don’t let their emotions get out of control • They take an honest look at themselves • They know their there strengths and weaknesses • They work on these areas so they can perform better
- 10. Self-regulation • Control emotions •They don’t make impulsive careless decisions • They think before they act • Thoughtfulness • Comfort with change • Integrity • The ability to say no
- 11. Motivation • Willing todefer immediate results for long- term success • Highly productive • Love challenges • Very effective in whatever they do
- 12. Empathy • Identify withand understand the wants, needs, viewpoints of people • Recognizing feelings of others • Excellent at managing relationships, listening, and relating to others • Avoid stereotyping and judging • Live their lives in a very open and honest way
- 13. Social skills • Teamplayers • Help others develop and shine • Manage disputes • Excellent communicators • Masters at building and maintaining relationships
- 14. How Emotional intelligentare you ?? • Take the quize
- 15.
- 16. Observe how youreact to people • Do you rush judgment before you know all of the facts?? • Do you stereotype ?? • Look honestly how you think and interact with other people • Try to put yourself in their shoes
- 17. In your workenvironment • Do you seek attention for your accomplishments? • Practice humility • Give others a chance to shine
- 18. Examine how youreact to stressful situations • Do you become upset every time there’s a delay or something doesn’t happen the way you want? • Do you blame others or become angry at them, even when its not their fault • The ability to stay calm and in control in difficult situations is highly valued • In the bussiness world and outside of it keep your emotions undercontrol when things go wrong
- 19. Take responsibility !! •If you hurt someone's feelings apologize directly • Examine how your actions will affect others • If you must take the action how can you help others deal with the effects
- 20. Take home message •Although “regular” intelligence is important to success in life EI is key to relating well to others and achieve your goals • Many companies now use EI testing to hire new staff • EI is an awareness of your actions and feelings and how they affect those around you • It means that you value others, listen to their wants and needs, and are able to emphasize or identify with them on many different levels
- 23. References • Mindtools.com • Danielgoleman “EI why it can matter more than IQ 1995”
Editor's Notes
- #9 Daniel goleman “EI why it can matter more than IQ 1995”