Training: A Key Component of the Global Information Experience

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Corporate training happens everywhere in the enterprise. Whenever a new employee joins the company, a new product is released to the market, or a new internal initiative is launched, there’s a need for training. And just as with other types of content, learners demand an adaptive model -- learning tailored to meet individual needs, delivered in multiple formats, and be available on demand.

Training for the global information
experience
Joan Lasselle and Amber Swope
June 25, 2014
Presented by Data Conversion Lab, Inc.

Training today
Not just a
book and
class …
… a varied
terrain
Performance
support
eLearning
Informal
learning
ILT
Mentoring
& coaching
OJT
Certification
programs
MOOCs
Higher
education
Webinars

Today’s challenge
Everywhere in
the enterprise
Diverse goals
Multiple
outputs
Translated
content

What industry leaders are saying
By 2018 over
70 percent of mobile
professionals will conduct
their work on personal
smart devices
Gartner Report
Bring Your Own Device:
The Facts and the Future

What industry leaders are saying
Julia Freeland
Research fellow
Clayton Christensen
Institute for Disruptive
Innovation
We’ll be seeing a teasing
apart of courses: learning will
be presented in a more
modular manner in more
immediate ways.

What industry leaders are saying
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Without an
integrated learning
architecture, each trainer or
instructor may have to
reinvent the wheel.
Josh Bersin
Bersin by Deloitte

Instructional design
Know what works
Align objectives with
expectations
More modular and
flexible learning
Topical information
aligned with business
goals

Instructional design
Content that
gets results

Structured content
Modular not
linear
Standardized
approach
Stand-alone
topics
Topic types

Metadata
Structural and
descriptive
Improves the
user experience
Faster searches
Needs structure

What is DITA?
Darwin
Information
Typing
Architecture
Modular
structure
Open-source
standard
Global popularity

Common Source
Map references
Topic references
Content
references
Key references
Conditions

Reused Content
keyword keyword
Google Drive
Google Drive.
Google Drive.

Metadata Strategy: Taxonomy
subjectScheme
Conditions
<data>
elements

Metadata: Audience Output
From Student Guide
From Instructor’s Guide

XML for Flexibility
Localization
Multi-channel
publishing
Context-specific
delivery

Summary
Focus on
training content
Leverage
existing content
Meet learner
needs

Questions
Joan Lasselle
Lasselle-Ramsay
joan.lasselle@LR.com
Amber Swope
DITA Strategies
amber@ditastrategies.com

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