This document discusses the changing landscape of employee learning and development. It notes that traditional classroom-based and eLearning approaches are no longer sufficient due to factors like the volume of information, mobile access, and an always-on workplace. It advocates for a more social, collaborative, and mobile-first approach to content curation and delivery. Learning should focus on preparing employees for future skills and jobs that don't yet exist. The role of learning and development professionals is evolving from instructors to content curators and facilitators of informal, network-based learning.

1. “

3. What does it mean?

4. More connected?

5. More alone?

6. More risk?

7. Or, just more?

8. For the first time, an entire generation has
grown up watching content on their own
terms. This generation is defined by the
Internet, mobile, and social – consuming
content when and where they want.
Gunnard Johnson, Google's Advertising
Research Director

9. WHAT I HOPE YOU’LL LEARN:
Starting point = a whole new approach to strategy
New strategy requires new approach to
content
New approach to content =
content/technology cannot be
separated
What does this next gen learning
professional look like?

11. In a world of learning and
development where complexity is
the enemy, [organizations need a]
simple and nimble approach to
delivering high quality learning,
anywhere, anytime.
MICHAEL ROCHELLE
Chief Strategy Officer
Brandon-Hall Group

13. Processes Analysis Design Develop

14. Validation &
Delivery Measurement Learning
Management

15. ? ? ?

16. Pull vs. Push
GOALS
Performance-
Based
Future
Orientation
What’s missing?

17. Most learning was focused
on delivering known skills
to solve known problems.

18. Classroom/ILT
Online - eLearning
On-the-Job
Maybe Other
Methods

19. volatility
uncertainty
complexity
ambiguity
it’s a VUCA world…

20. THE % OF KNOWLEDGE IN YOUR
BRAIN NEEDED TO DO YOUR JOB
1986 1997 2006
Source: Robert Kelly, Carnegie-Mellon University

21. demand speed,
analysis and elimination of
uncertainty
patience,
sense-making and an engagement
with uncertainty.
Denise Caron,
It’s a VUCA World

22. Everyday we create
bytes of data…
So much that 90% of the data in
the world has been created in
the last two years alone.
SOURCE: IBM Understanding Big Data: Analytics for
Enterprise Class Hadoop and Streaming Data
2.5 QUINTILLION

24. Over 6 billion hours of
….video are watched each
month on YouTube…
that's almost an hour for
every person on Earth.

25. 9 out of 10 Americans
already use their
smartphones for work.
Cisco BYOD Insights Report 2013

27. Traditional approaches
won’t work…

28. No classroom is large enough.
No individual is smart enough.
No response time is fast enough.
No intervention is complete enough.
No program lasts long enough.
No solution is global enough.
…

29. Attempting to do more of what has been done in
the past is not the answer. We need to do new
things in new ways.
won’t work…

37. Employee learning today
is about preparing
employees for jobs that
don’t exist, yet…

38. Alignment Learning
Culture
Performance
Analysis
Content
Strategy

39. Success Criteria Marketing and
Communication Business Impact

40. Alignment

41. Learning Culture

42. Performance
Analysis

43. Success Criteria

44. Marketing and
Communication

45. Measuring the
Business Impact

47. CONTENT
definition curation
delivery

48. Immediate
Personalized
Democratic
User-generated
Social
Mobile

49. Technology without
content is an empty
promise.

50. CONTENT
definition curation
delivery

51. WHAT IS CONTENT:
anything that answers a
question that we might be
asking in the moment
SOCIAL PERFORMANCE

52. Business objectives
DEFINITION
?
?

53. CONTENT
definition curation
delivery

54. CURATION:
the key first step to making
content useful
CONTENT CONTEXT

55. CURATION
Context
3
2
1

56. What do you believe holds
back knowledge workers
in your organization?
Bersin by Deloitte 2012

57. overwhelming
volume of
information
68%

58. lack of
effective
tools
34%

59. The problem is
context not content.

60. STRUCTURE
SETS
CONTENT
FREE

62. CONTENT
definition curation
delivery

63. DELIVERY:
easy and simple access, when
and where it’s needed
CLOUD-BASED MOBILE

64. DELIVERY
Access, work and life
3
2
1

65. WHY VIDEO?
According to popular research – in 72 hours the
average human can retain…
of
text
10%

66. of
VIDEO
95%
of
images
65%

67. 60,000
times
faster
than
text

68. Does this translate into
employee training?

69. Does this translate into
employee training?
YES
Adult Learning…

70. YES
Adult Learning…
Does this translate into
employee training?
Short bursts (5-15 min.)
Visual input for cognitive transfer
Preferred method for information

71. TRADITIONAL eLEARNING COURSE OR FORMAL
LEARNING

72. LEARNING NUGGETS

73. BORROW

77. At least of
employees already use
their own smartphones/
devices to access work-
related sites or
information.
50%

78. How Tony Roma
Employees use Video to
Teach Important Job Skills

80. The world is changing. People are changing. To
be effective, our employee training is changing to
meet them where they are.
Jessie Bray, VP of Training and HR, Romacorp.

81. What can we learn from
social networking
platforms?

82. What can we learn from
social networking
platforms?
How can we apply to our
own learning platforms?

85. The Evolving Role
of Training and
Development
CONTENT
CONCIERGE

86. Employee training and
development …

87. What does it do?
What does it look like?
Who does it?
…

88. What does it do?
Resources and tools.
Help employees
perform better.
Prepare for jobs that
don’t exist today.

89. What does it look
like?

90. COLLABORATIVE
Network-based and driven
Content curators and creators
Smaller and decentralized
FLAT – fewer managers more SPECIALISTS
TECHNOLOGY dependent

91. Who does it?
Informal leaders.
Employees.
Instructional
designers.
Classroom facilitators
Administrators

92. EVERYONE…

93. ASTD COMPETENCIES 2013
BUSINESS SKILLS GLOBAL MINDSET INDUSTRY
KNOWLEDGE
INTERPERSONAL
SKILLS
PERSONAL SKILLS
TECHNOLOGY
LITERACY

94. ALTERNATE COMPETENCIES
NETWORKINGCOLLABORATION
PRESENTATION SKILLS DIGITAL LITERACY
LEADERSHIP SKILLS

95. ALTERNATE COMPETENCIES
COLLABORATION
• Organization and team
dynamics
• Communication
• Innovation

96. ALTERNATE COMPETENCIES
NETWORKING
• Building trust
• Emotional intelligence
• Conversation skills

97. ALTERNATE COMPETENCIES
LEADERSHIP SKILLS
• People development
• Communicating vision
• Motivating and engaging

98. ALTERNATE COMPETENCIES
PRESENTATION SKILLS
• Developing presentations
• Verbal communication
• Information design

99. ALTERNATE COMPETENCIES
DIGITAL LITERACY
• Learning technology
• Social technology
• Content mastery

100. Knowledge
= POWER

101. Influence
= POWER

102. SOLUTION
Do less, facilitate more
Mobile first
The power of social learning
Curate, redefine and deliver
1
2
3
4

103. Key Ideas
Can I use it today?
3
2
1

104. CHRIS OSBORN
VP OF MARKETING
COSBORN@BIZLIBRARY.COM
@CHRISOSBORNSTL