Digital business transformation is happening all around us. While the success of these organizations could be attributed to innovative business models or technology, the real driving force behind these success stories is talent – talent with skills in business, new technologies and collaboration. In this presentation, find out how, with the right talent, your company can leverage digitization to achieve business success. You’ll learn the industry impact of business transformation, the key skills your workforce needs to ensure successful transformation and how to build the talent you need. 

1. Tejas Vashi
Senior director of product strategy and marketing, Cisco Services
June 28, 2018
Talent: The best kept secret in
business transformation

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Our world is being digitally disrupted

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Digital disruption is transforming industries and
creating business opportunity
The world’s largest
taxi company
owns no vehicles
The world’s largest
media company
produces no
content
The most valuable
retailer has no
inventory
The world’s largest
accommodation
provider owns
no real estate
Uber Facebook Alibaba Airbnb

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Digital business transformation is complex
55% of
organizations agree
that the digital talent
gap is widening
Today’s workforce
is composed of 5
different
generations
463 billion GB per
day in 2025
30.3 billion
connected devices
by 2020

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82%
expect their IT training budget
to increase or stay the same
next fiscal year
believe their IT department has
the ability to support their business
transformation initiatives
57%
indicate they have resource gaps
when it comes to supporting their
transformation needs
93%
of organizations feel they
have the right talent in place
to succeed in digital
ONLY
16%
Talent and training: Critical to digital success
Source: CIO Exchange – IT Talent Study, Cisco, 2017
Source: CIO Exchange – IT Talent Study, Cisco, 2017
State of Digital Business, 2015-2020, Forrester, 2016

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Data Scientist
Virtual Reality Designer
Platform Developer
Industrial Network Engineer
Mobile Developer
Cyber Security Analyst
Customer Success Lead
Business Transformation Practitioner
Innovation Specialist
Cloud Architect
Digital Program Lead
Network Programmer
Machine Learning Scientist
Digital Marketer
Digital Anthropologist
Job roles are changing

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The role of the network engineer is changing
Future
• Network-wide, intent-driven interactions
• Strategic innovation driven
by new network architectures
• Value for broader skill sets
• Automation, programmability, analytics,
policy automation for outcomes, security
Past
• Engineers role
unmistakably hands-on
• Emphasis is on
reactive operations
• Value for deep skill sets
• Tuning and troubleshooting

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The secret to digital transformation success: talent
Digital
Transformation
Data
Management/
Analytics
Cyber
Security
IT
Infrastructure
Software/
Applications
Development
• Change
Management
• IoT Designer/
Engineer
• Transformation
Consultant
• BI Analyst
• BI Architect/
Developer
• Data Engineer
• Data Scientist
• Database Architect
• Cyber/Information
Security Engineer
• Security Specialist
• Network
Engineer/Architect
• Network/Systems
Admin
• Systems Analyst
• Social Media
Manager/Admin
• Computer Support
Specialist
• Machine Learning
Designer/Developer/
Engineer
• Mobile App
Developer
• SW Developer/
Engineer
• UX/UI Designer/
Developer
• Web Developer
Source: 20 Most Significant IT Roles You Should Consider, IDC, 2018

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Homework
Library
Classroom Lecture
TelePresence
session
National
newspaper
feed
Chemist
broadcast
session
Virtual
reality
IM
scientist
Classroom
lecture
Simulations
Class
lecture
VOD
Video
phone call
RSS
Open
courseware
Government
research
organization
Game
Newsletter
Expert
Website
WebEx
Chemistry club
Twitter
CommunitiesDigital
libraries
International newspaper
feed
GPS
to meeting
International library
virtual collection
Museum click-to-talk
Podcasts
Museum
virtual tour
Museum
National museum
virtual collection
Periodicals
Second Life
museum tour
Artificial
intelligence
Blogs
Telephone
Radio & TV
Chemistry
community
The Learner
The world of learning has evolved

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The modern work environment
Source: ³Bersin by Deloitte Predictions, January 2016
Distracted
learners don’t
watch videos
longer than
2/3
Workers are
interrupted by
apps, emails,
and IM every
27X
time workers
spend on work
with little job
satisfaction or
productivity
41%
online each day
Impatient
Overwhelmed
knowledge
workers don’t
have time to
do their jobs
5minutes
4minutes
Only 1%
of the work-week dedicated
to training and development

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** Source: TSIA, The State of Education Services 2015, TSIA-01830, Maria-Manning Chapman, March 9, 2015, Table 1 (page 4)
Adoption and outcome-based servicesProduct-attached services
Adaptive LearningPrescriptive Learning
Macro-Content
ADDIE/waterfall content
development methodology
Online learning
Career Certifications
Learning that is disconnected from
its application
Micro Content
Learning-as-a-service
Certifications, badging
and micro credentials
Agile/rapid content
development methodology
Learning at the “moment of apply”
(in-product-performance support)
Past Future
The modern learning environment

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Up-to-date on the latest
digital skills
Designed to encourage
sustained learning over
time
Personalized approach to
learning with input from end
users
Anytime, anywhere
access on any device
Current
Content
Convenience
of Access
Customized
by Learner
Continuous
Learning
Journey
Our approach: Training digital talent

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Modernizing learning to drive digital transformation
Enhance
technology adoption
Accelerate ongoing
IT maintenance
Enable
career development
• Customized, current
training
• Convenient,
continuous training
• Career certifications
• Virtualized labs
• Built-in assessments
• Gamification
• Analytics
Partner
services

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• Talent is the best kept secret in digital transformation, as industry job
roles are established and continuously evolving.
• New skillsets in cybersecurity, analytics, IT infrastructure, software
development and business acumen are needed to drive outcomes.
• The world of learning has also evolved, and it’s critical to
accommodate the modern learner and learning environment.
• Talent is best prepared for digital transformation when equipped with
current, continuous, convenient and customized learning options.
Takeaways

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Questions?