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Workshop: Building the Future Learning Organization

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Johan Skoglöf
Johan Skoglöf

As the rate of change and technical development accelerates, rapidly building new skills becomes a key priority. This workshop is about building a learning organization that allows companies to compete with the speed of learning. We will discuss the employees ability to learn themselves, learnability. The learning culture encouraging growth and learning. How to embed learning in work and design organizations and work itself for learning. Through all we will discuss how technology can accelerate learning in the organization. This is the workshop format. We spend approximately 3 hours on the workshop including beehaves and discussions.

Business
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A Learning Organisation for the Future
Future Learning Organisation Johan Skoglöf Developing Learning Organisations for…
Who are you? What are your expectations?
Future Learning Organisation What happened to the Travel Agency? 28m journeys 39m journeys 75 1 1999 2017 + 77% 6000 employees 3000 employees- 50%
Future Learning Organisation Competence Development in focus 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Lack of skills in Sweden Investments in EdTech (MUSD)
Future Learning Organisation What is a Learning Organisation? An organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment. • encourages continuous learning, critical thinking and new ideas. • allows and learns from mistakes end experiments. • implements new knowledge into daily work throughout the organization. Peter Senge, Bersin Deloitte etc.
Future Learning Organisation High performing learning organisations are more profitable Probability for top result • Innovation • Productivity • Employee development 2x 7x Profitability growth Bersin, High Impact Learning Culture 3x
Future Learning Organisation Researching best practices for learning organisations
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning Beehive
Future Learning Organisation The changing nature of work
Future Learning Organisation Job transformation 2018 to 2022 Data Analysts AI and Machine Learning Specialists People and Culture Specialists Organizational Development Specialists User Experience Designers Service and Solutions Designers … Bookkeeping and Payroll Clerks Administrative Secretaries Financial Analysts Bank Tellers and Related Clerks Accountants and Auditors Sales and Purchasing Agents … World Economic Forum, ”Future of Jobs report 2018”
Future Learning Organisation Building new competences at speed In demand 2022 • Creativity and initiative • Social influence • “System” analysis • Digital literacy • Innovation • Complex problem-solving • Active learning • Data analytics • … Professional skills + World Economic Forum, ”Future of Jobs report 2018” Do we have these skills?
Future Learning Organisation Dramatic increase in development needs? From 30 hours/ year Association of Talent Development, World Economic Forum Adding 100 hours/ year 100 400
Future Learning Organisation Exponential technical growth but linear adaptation Kurzweil, Moore, Brinker mf.fl Change Time Technological development Organizational change, expectations Disappointment Surprise
Future Learning Organisation Exponential technical growth but linear adaptation Kurzweil, Moore, Brinker mf.fl Change Time Technological development Organizational change Individual change Are we adaptable enough?
Future Learning Organisation The situation of todays worker 5:e min interruption 75% stressed Bersin Deloitte, Modern Learner 20% on search Harder to fit learning in a busy day! 27% Wasted on mail 40% mobile 30% gig
Future Learning Organisation We are not learning as before Bersin, ”Meet the modern learner”  Shorter moments  Mobile first  Just-in-time  Collaboration  Self directed
Future Learning Organisation Learning and growth very important for new generations 19 1st = Learning & growth CollaborativeDigital natives Transparency PwC, “Millennials at work”, Gallup, Linkedin etc. Job hoppers Feedback & recognition Impatient How are we adapting for Millenials?
Future Learning Organisation Discuss with your neighbor Take 2-3 minutes to discuss: How does these challenges impact xxx? • Skill shift • Work situation • Learner preferences • New generation needs
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation I am allowed I am able I want to Employee driven learning
Future Learning Organisation ”Instead, what is far more valuable is to have the ability to learn and to apply those learnings into new and unique scenarios Enter the Learning Worker It's no longer about what you know, it's about how you can learn and adapt.” Morgan Jacob, Future of Work Heavy Learners (5 hours/week)  39% more productive/successful  74% more goal oriented  21% happier at work Korn Ferry, ManPower, LinkedIn, Bersin
Future Learning Organisation Motivation Planning Education Experience Exposure Environment Evaluation Learnability Motivation • Own drivers • Understand changes • Clear ambitions • Positive mindset • …
Future Learning Organisation Growth Mindset Carol S. Dweck • I can learn anything • Failures are possibilities for learning • I will succeed if trying harder • Challenges helps me growing • I enjoy trying new things • I either can or can´t • Failures are caused by my limitations • Success is depended on my inherit capability • I dislike challenges • I keep to what I already master
Future Learning Organisation Motivation Planning Education Experience Exposure Environment Evaluation Learnability Plan • Understand needs • Plan development • Use the tools • Find knowledge • …
Future Learning Organisation Classroom BEGINNER EXPERT MOOC Webinar eLearning Performance Support Search Video ”On-the-job” learning Job shadowing Challenging tasks ReflectionCoaching Collaboration Knowledge sharing Social networks Articles Using different learning formats
Future Learning Organisation Motivation Planning Education Experience Exposure Environment Evaluation Learnability Evaluate • Ask for feedback • Reflect • Document • …
Future Learning Organisation Learn from experiences • Ask for challenges • Take new roles • Experiment • Ask for feedback • Reflect on your way home • Lessons learnt • Document conclusions • ...
Future Learning Organisation Social media • Find your forums • Comments • Share experiences • Add value • Put questions • .. Use your network • Plan the network • Maintain the network • Participate in groups • Search for advice • … Learn from others
Future Learning Organisation • Micro course • MOOC • Video • Articles • … Learn from education and environment 40% new! >30 min/day
Future Learning Organisation Use tools that enhances your learning Read/view Share Write Search Discuss Gather Comment Take coursesInstructions Follow Digital learning ecosystem
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation What IS a learning culture? • Encourages and rewards risk taking (“dare to try”) • Empowers employees in work and learning decisions • Uses mistakes for learning • Designs work for learning • Encourages reflection • Values learning • Enables collaboration and sharing Bersin, High Impact Learning Culture
Future Learning Organisation Ericsson People Story
Future Learning Organisation IBM – Think Fridays Ginni Rometti, CEO IBM
Future Learning Organisation Communicate value of learning
Future Learning Organisation Establish structures for growth Bersin, High Impact Learning Culture 6x 4x 3x Rewards Roles Processes
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation Manager role in employee development LinkedIn Learning Report
Future Learning Organisation Leads by example Är själv en LQ • Experiments/”dares to try” • Talks about own failures • Recruits/rewards LQ • Promotes value of learning • Talks about own learning • Shares knowledge • Gives lectures • …
Future Learning Organisation Actively plans for experiences • Challenging tasks • Plans activities - gaps • Observation/ job shadowing • After action reviews • Embed reflections in work • Plans for continuous feedback • Problem solving sessions • Talks of own experiences • …
Future Learning Organisation • Frequent check-ins • Asks for feedback • Encourages feedback • Supports employee learning • Shares own experiences • … Coaches employees
Future Learning Organisation Promotes collaboration and learning • Learning Fridays • Promotes 30 min learning work outs • Knowledge sharing in meetings • Rewards learning/sharing • Sets targets on sharing • Transparent with information • Moves work to collaboration platform • …
Future Learning Organisation Discuss for 10 minutes How can we promote a culture where employees want to, are able to and are allowed to continuously learn?
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation The need to integrate learning in work 5:e min interruption 75% stressed 1% learning Learning in the flow of work Bersin Deloitte, Modern Learner
Future Learning Organisation Anticipate need for learning in work Anticipate Need Support Performance Enable Improvement
Future Learning Organisation Anticipate need E.g. use Design Thinking
Future Learning Organisation Support performance
Future Learning Organisation Support performance
Future Learning Organisation Enable improvement with feedback loops Work Result Feedback Improvement
Future Learning Organisation Employee:  Motivation  Knowledge  Health Work task:  Procedure  Rules  Technology  Collaboration  Information  Expectations  Requirements Organisation:  Culture  Values  Leadership  Systems  Processes  Technologies  Products  Customers Understand and solving performance problems
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation Digitalisation of learning 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 MUSD
Future Learning Organisation Education Environment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
Future Learning Organisation The content deficit Current need LMS Future needs
Future Learning Organisation Employees paying for their learning 81 million 75 MUSD 30%
Future Learning Organisation What content is relevant… Content matching • Competence needs • Quality standards • Handelsbanken way • Learner preferences • … Curating
Future Learning Organisation Connecting learning to roles and competences
Future Learning Organisation Learning Experience Platform (LXP) • Aggregated • Curated • User (e.g. skills) • Usage • Social • Content analysis
Future Learning Organisation Micro learning enables learning at the point of need
Future Learning Organisation Overcoming the forgetting curve
Future Learning Organisation Education Environment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
Future Learning Organisation Support performance
Future Learning Organisation 80-90% of learning is informal Formal Informal learning
Future Learning Organisation How to find relevant knowledge?
Future Learning Organisation Learning Portals Supporting informal learning eLearning Recorded webinar Videos Instructions Web pages Forum
Future Learning Organisation Education Environment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
Future Learning Organisation eMentoring/coaching
Future Learning Organisation Platform for Social Learning • Follow • Discuss • Share • Meet • Flow
Future Learning Organisation Platform for Knowledge Sharing
Future Learning Organisation Learning in Office365
Future Learning Organisation Education Environment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
Future Learning Organisation Enhancing experiential learning with VR
Future Learning Organisation Change of Learning modalities ILT Virtual ILT Online self-study On the job Collaboration
Future Learning Organisation Ecosystem for learning Portal, collaboration platform (Teams, Slack) HRIS, Master data LXP Degreed, Fuse Micro learning Axonify, Grovo MOOC Udacity, Coursera LMS SABA, Cornerstone Performance Support WalkMe, GuideMe YouTube, TED-talk, Bloggar…
Future Learning Organisation Discuss with your neighbor What learning innovations could be used to address our most important challenges
Future Learning Organisation Agenda ! 1 2 34 5 6 Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
Future Learning Organisation New role for Learning & Development Organisation for learning L&D Dept. = 37% of investments
Future Learning Organisation Typical roles at L&D 70-80% 41% Common Bersin Fact book 2016 Instructor Course developer Administrator ?
Future Learning Organisation Curator • MOOC • Videos • Articles • Web pages • eLearning • Webinars
Future Learning Organisation Social coach • Train and coach • Facilitate • Change leadership
Future Learning Organisation Learning Technology Architects 2019 2020 2021 2022 Webinar platform Video-on-demand MOOC-integration Learning Portals Update LMS Social learning Micro learning Mobile access Business objectives Learning strategy Roadmap digital enablers
Future Learning Organisation Individ:  Motivation  Kunskaper  Hälsa Arbetsuppgiften:  Procedurer  Regler  Teknologi  Samarbeten  Information  Förväntningar  Krav Organisation:  Kultur  Värderingar  Ledarskap  System  Processer  Teknologier  Produkter  Kunder Performance Consulting
Future Learning Organisation New roles in L&D Performance consultant Social coach Curator Work Designer/OD …. Analyst Change leader Experience Designer Learning Technology Architect 70-80% 41% Common Bersin Fact book 2016 ?
Future Learning Organisation Who is responsible? L&D Employee Manager Business
Future Learning Organisation How will responsibilities for L&D change? • Understand needs • Develop courses • Administer students PUSH PULL Curating online content Collaborating & sharing Micro learning Embedding in work Informal learning
Future Learning Organisation New role for Learning & Development Develop, deliver & administer courses • Promote a learning culture • Enable employee self-driven learning • Help managers support employee development • Help business embed learning in the flow of work • Use digital learning technologies as enablers • Coordinate and act as center of expertise
Future Learning Organisation Discuss with your neighbour How can xxx organise to better meet the challenges in the coming years?
Future Learning Organisation How to proceed from here? Awareness Knowledge Strategy Anchoring

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Workshop: Building the Future Learning Organization

Editor's Notes

  1. The way we learn is at constant change. How we learnt only 10 years ago has changed. Relating to the work situation I presented, we want to learn short and shorter moments. Our attention span is continuously diminishing. In fact a video cant be more than 3-4 minutes before we lose attention. We now start using the mobile first for learning. Learning has to happen at the point of need. 75% prefer googling to taking a course. 80% prefer using their peers and learn collaboratively. We are much more self-directed than before and prefer to search for learning ourselves. In fact we prefer to invest of own money in learning. 2/3 of IT personnel have invested of own money and online course libraries is a market of 750 mkr growing 30%