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Workshop: Building the Future Learning Organization
The document discusses the concept of a future learning organization, emphasizing the need for continuous learning, adaptability, and the integration of learning into daily work. It highlights the skills required for the future workforce and the importance of fostering a learning culture that encourages collaboration, risk-taking, and innovation. Additionally, it suggests new roles for learning and development (L&D) professionals, advocating for a shift towards employee-driven learning and the use of digital technologies.
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Workshop: Building the Future Learning Organization
- 1. A Learning Organisation forthe Future
- 2. Future Learning Organisation JohanSkoglöf Developing Learning Organisations for…
- 3. Who are you? Whatare your expectations?
- 4. Future Learning Organisation Whathappened to the Travel Agency? 28m journeys 39m journeys 75 1 1999 2017 + 77% 6000 employees 3000 employees- 50%
- 5. Future Learning Organisation CompetenceDevelopment in focus 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Lack of skills in Sweden Investments in EdTech (MUSD)
- 6. Future Learning Organisation Whatis a Learning Organisation? An organization that acquires knowledge and innovates fast enough to survive and thrive in a rapidly changing environment. • encourages continuous learning, critical thinking and new ideas. • allows and learns from mistakes end experiments. • implements new knowledge into daily work throughout the organization. Peter Senge, Bersin Deloitte etc.
- 7. Future Learning Organisation Highperforming learning organisations are more profitable Probability for top result • Innovation • Productivity • Employee development 2x 7x Profitability growth Bersin, High Impact Learning Culture 3x
- 8. Future Learning Organisation Researchingbest practices for learning organisations
- 9. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 10. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning Beehive
- 11. Future Learning Organisation Thechanging nature of work
- 12. Future Learning Organisation Jobtransformation 2018 to 2022 Data Analysts AI and Machine Learning Specialists People and Culture Specialists Organizational Development Specialists User Experience Designers Service and Solutions Designers … Bookkeeping and Payroll Clerks Administrative Secretaries Financial Analysts Bank Tellers and Related Clerks Accountants and Auditors Sales and Purchasing Agents … World Economic Forum, ”Future of Jobs report 2018”
- 13. Future Learning Organisation Buildingnew competences at speed In demand 2022 • Creativity and initiative • Social influence • “System” analysis • Digital literacy • Innovation • Complex problem-solving • Active learning • Data analytics • … Professional skills + World Economic Forum, ”Future of Jobs report 2018” Do we have these skills?
- 14. Future Learning Organisation Dramaticincrease in development needs? From 30 hours/ year Association of Talent Development, World Economic Forum Adding 100 hours/ year 100 400
- 15. Future Learning Organisation Exponentialtechnical growth but linear adaptation Kurzweil, Moore, Brinker mf.fl Change Time Technological development Organizational change, expectations Disappointment Surprise
- 16. Future Learning Organisation Exponentialtechnical growth but linear adaptation Kurzweil, Moore, Brinker mf.fl Change Time Technological development Organizational change Individual change Are we adaptable enough?
- 17. Future Learning Organisation Thesituation of todays worker 5:e min interruption 75% stressed Bersin Deloitte, Modern Learner 20% on search Harder to fit learning in a busy day! 27% Wasted on mail 40% mobile 30% gig
- 18. Future Learning Organisation Weare not learning as before Bersin, ”Meet the modern learner” Shorter moments Mobile first Just-in-time Collaboration Self directed
- 19. Future Learning Organisation Learningand growth very important for new generations 19 1st = Learning & growth CollaborativeDigital natives Transparency PwC, “Millennials at work”, Gallup, Linkedin etc. Job hoppers Feedback & recognition Impatient How are we adapting for Millenials?
- 20. Future Learning Organisation Discusswith your neighbor Take 2-3 minutes to discuss: How does these challenges impact xxx? • Skill shift • Work situation • Learner preferences • New generation needs
- 21. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 22. Future Learning Organisation Iam allowed I am able I want to Employee driven learning
- 23. Future Learning Organisation ”Instead,what is far more valuable is to have the ability to learn and to apply those learnings into new and unique scenarios Enter the Learning Worker It's no longer about what you know, it's about how you can learn and adapt.” Morgan Jacob, Future of Work Heavy Learners (5 hours/week) 39% more productive/successful 74% more goal oriented 21% happier at work Korn Ferry, ManPower, LinkedIn, Bersin
- 24. Future Learning Organisation Motivation Planning EducationExperience Exposure Environment Evaluation Learnability Motivation • Own drivers • Understand changes • Clear ambitions • Positive mindset • …
- 25. Future Learning Organisation GrowthMindset Carol S. Dweck • I can learn anything • Failures are possibilities for learning • I will succeed if trying harder • Challenges helps me growing • I enjoy trying new things • I either can or can´t • Failures are caused by my limitations • Success is depended on my inherit capability • I dislike challenges • I keep to what I already master
- 26. Future Learning Organisation Motivation Planning EducationExperience Exposure Environment Evaluation Learnability Plan • Understand needs • Plan development • Use the tools • Find knowledge • …
- 27. Future Learning Organisation Classroom BEGINNER EXPERT MOOC Webinar eLearning Performance Support Search Video ”On-the-job” learning Jobshadowing Challenging tasks ReflectionCoaching Collaboration Knowledge sharing Social networks Articles Using different learning formats
- 28. Future Learning Organisation Motivation Planning EducationExperience Exposure Environment Evaluation Learnability Evaluate • Ask for feedback • Reflect • Document • …
- 29. Future Learning Organisation Learnfrom experiences • Ask for challenges • Take new roles • Experiment • Ask for feedback • Reflect on your way home • Lessons learnt • Document conclusions • ...
- 30. Future Learning Organisation Socialmedia • Find your forums • Comments • Share experiences • Add value • Put questions • .. Use your network • Plan the network • Maintain the network • Participate in groups • Search for advice • … Learn from others
- 31. Future Learning Organisation •Micro course • MOOC • Video • Articles • … Learn from education and environment 40% new! >30 min/day
- 32. Future Learning Organisation Usetools that enhances your learning Read/view Share Write Search Discuss Gather Comment Take coursesInstructions Follow Digital learning ecosystem
- 33. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 34. Future Learning Organisation WhatIS a learning culture? • Encourages and rewards risk taking (“dare to try”) • Empowers employees in work and learning decisions • Uses mistakes for learning • Designs work for learning • Encourages reflection • Values learning • Enables collaboration and sharing Bersin, High Impact Learning Culture
- 35. Future Learning Organisation EricssonPeople Story
- 36. Future Learning Organisation IBM– Think Fridays Ginni Rometti, CEO IBM
- 37. Future Learning Organisation Communicatevalue of learning
- 38. Future Learning Organisation Establishstructures for growth Bersin, High Impact Learning Culture 6x 4x 3x Rewards Roles Processes
- 39. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 40. Future Learning Organisation Managerrole in employee development LinkedIn Learning Report
- 41. Future Learning Organisation Leadsby example Är själv en LQ • Experiments/”dares to try” • Talks about own failures • Recruits/rewards LQ • Promotes value of learning • Talks about own learning • Shares knowledge • Gives lectures • …
- 42. Future Learning Organisation Activelyplans for experiences • Challenging tasks • Plans activities - gaps • Observation/ job shadowing • After action reviews • Embed reflections in work • Plans for continuous feedback • Problem solving sessions • Talks of own experiences • …
- 43. Future Learning Organisation •Frequent check-ins • Asks for feedback • Encourages feedback • Supports employee learning • Shares own experiences • … Coaches employees
- 44. Future Learning Organisation Promotescollaboration and learning • Learning Fridays • Promotes 30 min learning work outs • Knowledge sharing in meetings • Rewards learning/sharing • Sets targets on sharing • Transparent with information • Moves work to collaboration platform • …
- 45. Future Learning Organisation Discussfor 10 minutes How can we promote a culture where employees want to, are able to and are allowed to continuously learn?
- 46. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 47. Future Learning Organisation Theneed to integrate learning in work 5:e min interruption 75% stressed 1% learning Learning in the flow of work Bersin Deloitte, Modern Learner
- 48. Future Learning Organisation Anticipateneed for learning in work Anticipate Need Support Performance Enable Improvement
- 49. Future Learning Organisation Anticipateneed E.g. use Design Thinking
- 50. Future Learning Organisation Supportperformance
- 51. Future Learning Organisation Supportperformance
- 52. Future Learning Organisation Enableimprovement with feedback loops Work Result Feedback Improvement
- 53. Future Learning Organisation Employee: Motivation Knowledge Health Work task: Procedure Rules Technology Collaboration Information Expectations Requirements Organisation: Culture Values Leadership Systems Processes Technologies Products Customers Understand and solving performance problems
- 54. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 55. Future Learning Organisation Digitalisationof learning 0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 MUSD
- 56. Future Learning Organisation EducationEnvironment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
- 57. Future Learning Organisation Thecontent deficit Current need LMS Future needs
- 58. Future Learning Organisation Employeespaying for their learning 81 million 75 MUSD 30%
- 59. Future Learning Organisation Whatcontent is relevant… Content matching • Competence needs • Quality standards • Handelsbanken way • Learner preferences • … Curating
- 60. Future Learning Organisation Connectinglearning to roles and competences
- 61. Future Learning Organisation LearningExperience Platform (LXP) • Aggregated • Curated • User (e.g. skills) • Usage • Social • Content analysis
- 62. Future Learning Organisation Microlearning enables learning at the point of need
- 63. Future Learning Organisation Overcomingthe forgetting curve
- 64. Future Learning Organisation EducationEnvironment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
- 65. Future Learning Organisation Supportperformance
- 66. Future Learning Organisation 80-90%of learning is informal Formal Informal learning
- 67. Future Learning Organisation Howto find relevant knowledge?
- 68. Future Learning Organisation LearningPortals Supporting informal learning eLearning Recorded webinar Videos Instructions Web pages Forum
- 69. Future Learning Organisation EducationEnvironment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
- 70.
- 71. Future Learning Organisation Platformfor Social Learning • Follow • Discuss • Share • Meet • Flow
- 72. Future Learning Organisation Platformfor Knowledge Sharing
- 73. Future Learning Organisation Learningin Office365
- 74. Future Learning Organisation EducationEnvironment Exposure Experience Instructor led classroom eLearning Webinar MOOC Micro learning Tests LMS Games Workshops Etc. Search Performance support Instructions Magazines Blogs Books/reports Video Podcast Learning portals Etc. Teamwork Collaboration Professional nätverk Coaching/mentoring Feedback Forum/chat Social networks Knowledge sharing Conferences Etc. Experiment Reflection Career planning Projects Challenging tasks ”On-The-Job” learning Job shadowing Job rotation Simulation Etc. Learning Methods Examples
- 75. Future Learning Organisation Enhancingexperiential learning with VR
- 76. Future Learning Organisation Changeof Learning modalities ILT Virtual ILT Online self-study On the job Collaboration
- 77. Future Learning Organisation Ecosystemfor learning Portal, collaboration platform (Teams, Slack) HRIS, Master data LXP Degreed, Fuse Micro learning Axonify, Grovo MOOC Udacity, Coursera LMS SABA, Cornerstone Performance Support WalkMe, GuideMe YouTube, TED-talk, Bloggar…
- 78. Future Learning Organisation Discusswith your neighbor What learning innovations could be used to address our most important challenges
- 79. Future Learning Organisation Agenda ! 1 2 34 5 6Employee Learnability Learning Culture Leadership for Learning Learning in the flow of Work Digital Learning Organisation for Learning
- 80. Future Learning Organisation Newrole for Learning & Development Organisation for learning L&D Dept. = 37% of investments
- 81. Future Learning Organisation Typicalroles at L&D 70-80% 41% Common Bersin Fact book 2016 Instructor Course developer Administrator ?
- 82. Future Learning Organisation Curator •MOOC • Videos • Articles • Web pages • eLearning • Webinars
- 83. Future Learning Organisation Socialcoach • Train and coach • Facilitate • Change leadership
- 84. Future Learning Organisation LearningTechnology Architects 2019 2020 2021 2022 Webinar platform Video-on-demand MOOC-integration Learning Portals Update LMS Social learning Micro learning Mobile access Business objectives Learning strategy Roadmap digital enablers
- 85. Future Learning Organisation Individ: Motivation Kunskaper Hälsa Arbetsuppgiften: Procedurer Regler Teknologi Samarbeten Information Förväntningar Krav Organisation: Kultur Värderingar Ledarskap System Processer Teknologier Produkter Kunder Performance Consulting
- 86. Future Learning Organisation Newroles in L&D Performance consultant Social coach Curator Work Designer/OD …. Analyst Change leader Experience Designer Learning Technology Architect 70-80% 41% Common Bersin Fact book 2016 ?
- 87. Future Learning Organisation Whois responsible? L&D Employee Manager Business
- 88. Future Learning Organisation Howwill responsibilities for L&D change? • Understand needs • Develop courses • Administer students PUSH PULL Curating online content Collaborating & sharing Micro learning Embedding in work Informal learning
- 89. Future Learning Organisation Newrole for Learning & Development Develop, deliver & administer courses • Promote a learning culture • Enable employee self-driven learning • Help managers support employee development • Help business embed learning in the flow of work • Use digital learning technologies as enablers • Coordinate and act as center of expertise
- 90. Future Learning Organisation Discusswith your neighbour How can xxx organise to better meet the challenges in the coming years?
- 91. Future Learning Organisation Howto proceed from here? Awareness Knowledge Strategy Anchoring
Editor's Notes
- #19 The way we learn is at constant change. How we learnt only 10 years ago has changed. Relating to the work situation I presented, we want to learn short and shorter moments. Our attention span is continuously diminishing. In fact a video cant be more than 3-4 minutes before we lose attention. We now start using the mobile first for learning. Learning has to happen at the point of need. 75% prefer googling to taking a course. 80% prefer using their peers and learn collaboratively. We are much more self-directed than before and prefer to search for learning ourselves. In fact we prefer to invest of own money in learning. 2/3 of IT personnel have invested of own money and online course libraries is a market of 750 mkr growing 30%