Sprout Lab works with organisations to design
learning ecosystems that accelerate expertise
What we do
• How to use the 70:20:10 model to achieve real behavior change
in the workplace
• How to integrate online social learning into programs
• How to design the “70” in the 70:20:10 model
We will discuss …
70% of learning occurs as
people engage in informal
learning processes such as
watching others,
participating in workplace
routines and undertaking
challenging tasks
20% arises from
mentoring and
coaching (mostly from
a manager or
supervisor)
10% is the
result of
formal
courses and
reading
It’s the natural way to learn
It’s a recipe NOT a formula
People
Processes
Infrastructure
The new mantra for L&D is capability development
Working beyond courses
More moving parts
Consultants, where training is
only a part of what they do,
often work this way naturally
One of the biggest barriers is time and cost
The conversation at the start needs to be different
Mindsets
Knowledge
Skills
Processes
Measurement
Infrastructure
Based on Paul Matthews approach
Implementation = Motivation x Accountability x Visibility x Follow-up
Jack Zenger, Joe Folkman and Bob Sherwin
Designing for accountability
Put evaluation first - think about impact
Impact conversation
What is the business outcome for this learning program?
How will this learning program change your performance?
How does it affect the wider team?
What help do you need from me?
A conversation between a manager and
employee before and after an event
70:20:10
Managers as learning leaders
Coaching
skills
Community of
Practice
Workplace
learning guide
Provides
suggestions for
activities
Provides coaching
questions
Activating learning with the
70:20:10 blended learning
Visibility and follow-up
1. Supporting transfer
Learning
experience
Follow
up
Set up
Follow
up
Follow
up
Workplace
Follow
up
Action plans
Reminders
Workplace tasks
Assessment
Parallel practice
Shadowing
Interview
Review
Mirroring
Mentoring
Exchanges
Follow
up
Digital Learning
70-20
Axonify
Glasshouse
Follow
up
Digital Learning
In learning management systems the same
features that are used for sending reminders
about compliance training could be used for
learning transfer
Email automation software – e.g. MailChimp
2. Spaced
Follow
up
Workplace
Follow
up Workplace
Set up Learning
experience
Learning
experience
Learning
experience
Learning
experience
Mobile apps and mobile sites
Podcasts
Virtual Classrooms
Group coaching
Learning logs/Journals
Learning
experience
Learning
experience
Learning
experience
Learning
experience
Humans are social
All learning is social
The hierarchy of presence
F2F
Virtual classroom - voice
Discussions - text
Ideas
Communities of practice – as the learning experience
Start programs with online discussions – don’t add
them after an event
Build work-out-loud circles
Virtual classrooms
Simple for a face to face facilitator to get started with
15 people or less
They are also a great way to do group coaching
We really want use some online
social learning in this program
Designing the 70
Two timeless ways to learn that are
70:20:10 learning models
Project based learning
Apprenticeships
Participants have to actually DO
something
Trainer scaffolds and supports the
process
Trainer becomes coach
Focused on outcomes and assessment
Each week I spend a few hours focused on talking with
people who have been to our webinars.
If you are interested in having a chat about improving
your learning and capability development programs my
contact information is below.
Dr Robin Petterd
M: +61 419 101 928
E: robin@sproutlabs.com.au

Getting started with the 702010 model for trainers