1. Mohammad A. Mannan<br />1956 Cross Bronx Expy, Apt 1B Bronx, NY 10472 Phone: 646-484-1722 E-mail: mmannan@bocagrp.com<br />OBJECTIVE <br />To secure a challenging and responsible position in which my experience and education will have valuable application<br />EDUCATION <br />Bachelor in Information Technology (BBA), Aug. 2010<br />Monroe College, Bronx, New York <br />GPA 4.00/4.00<br />Graduated with Summa cum Laude <br />Associate in Network Administration and Security (AOS), Sep. 2007<br />ASA Institute, New York, New York<br />GPA: 3.86/4.0<br />ACTIVITIES & CERTIFICATION<br />CopmTIA Security+ Certified<br />CopmTIA A+ Certified<br />Active member of ISACA and IEEE<br />NCSA Certified Computer Hardware Technician <br />NCSA Certified Windows XP Professional<br />President List and Summa Cum-Laude Honor, Monroe College<br />Certificate for Excellence in Academic Achievement, ASA Institute, 2007<br />Volunteer, Computer Trainer, Hartley House , New York, 2008<br />US Citizen<br />Clean Driver License (Class E), NY <br />Bilingual: Bengali, Hindi, Urdu, and Basic Spanish<br />EXPERIENCE<br />Boca Group Bronx, NY Oct. 2007 – Present<br />Role: Customer Service/Computer Support Specialist <br />The primary objective of this position diagnoses hardware and software problems, and replace defective components. Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, security software and other configurations. <br />Oversee the daily performance of computer systems<br />Answer user inquiries regarding computer software and hardware operation to resolve problems <br />Enter commands and observe system functioning to verify correct operations and detect errors<br />Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software<br />Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications<br />Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities<br />Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support<br />Refer major hardware and software problems or defective products to vendors or technicians for service <br />Develop training materials and procedures, and train users in the proper use of hardware or software <br />Confer with staff, users, and management to establish requirements for new systems or modifications <br />Interface Computer Communications (ICC) NY Sept. 2007 – Dec. 2007<br />Role: Field Technician (Dell Installation Team) <br />The duties involved distribute and install new computers in NYC public school. Test new and existing systems in order to ensure that they are in working order and verify hardware and support peripherals to ensure that they meet the specifications and requirements.<br />Installed Dell and Apple Desktop systems and Laptops for NYC Public Schools<br />Configured Wireless network for NYC Public schools <br />Network printer, local printer, scanner, and copier installed for Dell and Apple computer <br />Prepared user accounts, and passwords for teachers and students <br />Installed and configured windows OS<br />Brooklyn Community Housing & Service, Inc. Brooklyn, NY June 2007 – Sept. 2007 <br />Role: Administration /MIS (Intern) <br />Provided support to approximately 150 users on a variety of issues in this Non-Profited Organization. The organization’s aim is to help with house and workforces for the community people who needs help. Diagnosed hardware and software problems, and replaced defective components in the room that all community people use for looking for job, forms, and housing rules.<br />Provided support to approximately 150 users on a variety of issues<br />Diagnosed hardware and software problems, and replaced defective components<br />Performed data backups and disaster recovery operations<br />References available upon request<br /> <br />