This document is a resume for Paulette A. Piskac seeking an IT position. It summarizes her skills and 20 years of relevant work experience in various IT roles, including hardware support technician, client support specialist, main frame operator, PC technician, and medical biller. Her skills include troubleshooting hardware and software issues, network administration, database management, and customer service. Her most recent role has been as a hardware support technician since 2007, where she resolves IT issues and trains new staff.

1. Paulette A. Piskac
850 South Diamond Street, Ravenna, OH 44266
330 860 3971
OBJECTIVE
To obtain a position in Information Technology with the opportunity of advancement and development of a
company.
Skills
 Ability to grasp new concepts quickly.
 Well-developed analytical and decision making skills.
 Proficient to work with minimal supervision.
 Excellent verbal/written communication skills.
 100% team and customer focus.
 Logical troubleshooting skills to provide technical support and problem determinationresolution.
 Excellent hands-on capabilities pertaining to construction and manufacturing.
 Working knowledge of network systems,standard MS office products,internet browsers, operating
systems,backup and recovery, computer aided drafting software and HVAC controls.
 Experience troubleshooting multiple hardware devices including desktop and laptop PCs, BlackBerry
devices, iPhonesiPads,thin clients, printers, fax machines, copiers and hand-held dictation devices.
 Ability to complete incident calls, documentation, trend tracking, and call monitoring.
 Strong leadership qualities to mentor and or supervise junior staff members and head group projects.
 Desire totake on newresponsibilitiestolearn,grow andhandle difficultchallenges.
EMPLOYMENT
Little Tikes – MGA Entertainment, Hudson Ohio
Hardware Support Technician
 Resolve or escalate hardware and software issues pertaining to
Desktop, Printers, Mobile Devices
 Use remote desktop technology to log into Servers and user equipment
to resolve issues orpull information for customers.
 Maintain strict 30 minute problem resolutionescalation service level
agreement to reduce customer equipment downtime.
 Answer calls from field service technicians globally to resolve issues
and verify connectivity.
 Perform various tasks as needed: upload scripts to ensure proper
functionality of Servers or download information from Global
equipment for data compilation for users and customers.
 Log resolutions in database for tracking trends and identifying
problems with hardware andorsoftware.
 Train and mentor new staff members.
 Demonstrate remote technology and issue resolution to potential
customers.
 I.T. contact via BlackBerry/Droid/Iphone devices for all Executives
and their respective executive assistants throughout the corporation.
(65 users)
April 2007 – still Employed
September 2005- 2007

2. Absolute Auto, Twinsburg, OH
Client Support Specialist - consultant
 Troubleshoot desktop software, hardware and networking problems on
windows PCs.
 Configure email and administer group/user security.
 Backup user data and deploy new desktops and laptops.
 Assist users in person, over the phone and by using remote control
software.
 Restore user files from backup tapes and snapshots.
Diebold, North East Ohio Counties and Pennsylvania
Contracted Position
 Configured and tested electronic voting equipment with L & A logic.
 Responsible for setup and take down of uploading equipment to server.
 Responsible for the main helpdesk for the Board of Elections for Portage County on Election Day.
 Assisted with delivery plan of equipment and managed 30 people for rover duties though out Portage
County
.
Park View Federal Savings Bank , Solon, OH 2001-2005
Main Frame Operator
 Processing, verifying and communication data from 16 branch servers and corporate servers to
mainframe database system.
 Creating Work Flow Language to create and process data reports and extract file from programmers
to users and development.
 Processing all requests for report and extract files from mainframe database to users.
 Creating, maintaining and testing documentation for daily procedures, errors and correcting data file s
from programming issues to user errors.
Park View Federal Savings Bank , Solon, OH 1998-2001
PC Technician/Internal Support
 Upgrading and replacement of PC hardware components and network printers.
 Planned, installed and maintained Novell 3. x and 4. x servers.
 Assembled hardware and installed operating systems with user rights for over 200 PC workstations.
 Trouble shooting network, hardware and software issues and taking appropriate corrective actions.
Anna Maria of Aurora, Aurora, OH 1997-1999
Government Medical Biller
 Medical Billing (part A, part B, Medicare and private insurance).
 Computer programming and web design.
 ICD9 coding
 Developed online billing
Education:
A+ Certification 1997
Network+ Certification 1997
Work FlowLang Certification 2005