1. Caleb Manac
650 N 1050 W
Provo, Ut 84601
Cellular (912) 614-0521
www.linkedin.com/in/cmanac/
cmanac@live.com
Professional Summary
Four years of practical experience as systems and network administration with expertise in MS Windows -based
environments, Cisco devices, Virtualization technologies,system and network infrastructure. Customer service
oriented with excellent communication skills needed to resolve technical issues while also educating users. Goal
driven with the desire and determination to make valuable contributions that influence success for both the
organization and myself.
Technical Skills
Systems and Applications
Windows Server 2003, 2008, 2008 R2 and Server 2012. MS Exchange Server 2010, Windows XP, 7, 8 Client OS.
MS Office 2003, 2007, 2010, and 2013 professional. MS Hyper-V virtualization technologies, VMware ESXI and
Workstation. VMware vSphere, Active Directory Domain Services, User Rights Management and Data Access, Group
Policy Management, Kaspersky Security Center, Symantec Endpoint Protection Manager Antivirus Server. Openfire
Instant Messaging Server software for internal communications. Technical support for end users and equipment at
remote locations. Acronis Backup and Recovery, Acronis Snap Deploy 4 and Windows Deployment Services. PC
configuration, maintenance and repair. Document Management System, Helpdesk workorder ticketing system.
Performing daily backup operations. Logging system events for problems. Monitoring infrastructure equipment for
installation and use of unauthorized applications. Systems event logging. Mobile device mangement.
Network Equipment and Services
Planning Network design, implementation, and future growth. Configuring and troubleshooting Cisco iOS network
devices such as Cisco 1841/1941 series routers, Cisco Catalyst 2950/2960/3500 series switches, Cisco 1140 Access
Points. TCP/IP technologies, OSPF/EIGRP/RIP/PPP protocols, VLANs, configuring NAT and Port forwarding, Access
Control Lists, VPNs, Wireless, LAN and WAN solutions and administration. Troubleshooting network performance
issues and assessing potential problem areas. DNS, DHCP.
Technical Knowledge
Developing IT policies and procedures such as Incident Reponse Plans, Network Documentation Policies, Backup
and Recovery procedures, Disaster Recovery Management planning, and utilizing Document Management Systems
to organize information and be readily accessible. Educating end-users on technical issues. Planning updates and
system upgrades.
Related Work Experience
InsideSales.com, Provo, Ut
Systems Administrator, 2014 - Present
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of
systems hardware and software and related infrastructure. This individual participates in technical research and development to enable
continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems,
and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

2.  Implemented VMware vSphere Enviroment - Upgraded current ESXi 5.5 free hosts to ESXi 6.0
 Migrated Internal DHCP and DNS services from in-house Unix systems to Windows Server 2012 DHCP/DNS servers,
maintaining all static entries and DNS hostname and aliases.
 Developed server backup procedures and process at different layers, OS and VM backups
 Implemented Company wide Litigation-Hold and In-Place holds of MS Office 365 Exchange accounts, ensuring indefinite
preservation of company emails.
 Assisted in developing SystemInfrastructure and Network Infrastructure.
 Imaging and deploying company devices
 Maintained SharePoint sites, creation and management.
 Maintained Active Directory Services and replication
 Created and maintained Group Policy Objects
 Assisted in developing Access Rights to company resources
 Assisted in maintaining systemvulnerabilities and security
Baptist Village Retirement Communities, Waycross, GA
Information Technology Assistant, 2011 - 2014
Assist IT Director with performing all duties essential to infrastructure operations. Ensuring business continuity by
planning, establishing, and maintaining a reliable network with high availability of critical data to all essential
employees. Providing quick and effective technical support to ensure that the needs of end users are met.
• Designed, developed and implemented MS Active Directory technology.
• Administer user rights and access of privileged information to appropriate personnel.
• Planning future growth, utilizing current assets efficiently to remain cost effective.
• Monitor and troubleshoot network issues to keep operations at optimum performance.
• Operating a responsive and effective help desk for end users, delivering excellent customer service, and
communicating clearly to educate users on technical problem areas.
• Diagnosed hardware problems with PCs, Servers, modems, printers, cables, and network equipment.
• Developed an effective server backup strategy, performed daily backups on tape and file destinations. Restoring lost
data from backups.
• Created Information Systems policies to outline department procedures and requirements.
• Developed schedules, resource allocation plans, and system test plans
• Support remote location users and equipment.
• Configure network Cisco routers and switches.
Brantley Telephone Company, Nahunta, GA
Network Operations, 2012 - 2012
Ensuring customer accessibility to internet, telephone, and television services by processing incoming workorders,
performing equipment installations, and providing effective technical support with customer connectivity problems.
Maintaining company assets, keeping PC and other devices updated. Performing PC repairs and upgrades for
customer devices. Troubleshoot WAN area outages on DSL and Fiber infrastructure. Assisted with company data
backups.
• Deliver an excellent customer service experience by providing quality assistance with a friendly and helpful attitude.
• Process incoming workorders, checking consistency between work order information and company workflow.
• Monitor WAN networks for performance and potential problems with internet or telecommunications.
• Monitored and performed daily creation/termination procedures and maintenance of distribution lists and public
folders.
• Accurately document events, actions, and configurations.
• Provide quality PC repair on customer devices, troubleshooting and identifying the appropriate action need to repair
equipments, quote prices on equipment and repairs.

3. • Make company purchases with equipment vendors such as Dell.
Okefenokee Technical College, Waycross, GA
CIS Work Study, 2011 - 2012
Assist head instructor of the CIS education department with responsibilities of ensuring department needs were met
and classroom were readily available for use by the students. Performed troubleshooting on networking issues,
assessed infrastructure, installed needed cables, performed wireless survey of entire campus. Keep department
assets organized and accounted with inventory reports.
• Monitored help desk phone providing outstanding customer service on technical issues.
• Logged trouble tickets for users.
• Maintained Print Server and print devices.
• Maintain classroom equipment was functional, performing at optimum levels and were readily available for students.
• Assisting instructor with mentoring responsibilities when class was at full capacity.
• Ran reports for equipment inventory, device operations, software updates and hardware upgrades.
Education and Credentials
Associate of Applied Sciences, Networking Specialist, 2014
Okefenokee Technical College, Waycross, GA
The Computer Information Systems Networking Specialist program is a sequence of courses designed to provide
students with an understanding of the concepts, principles, and techniques required in computer information
processing. Graduates are to be competent in the general areas of humanities or fine arts, social or behavioral
sciences, and natural sciences or mathematics, as well as in the technical areas of computer terminology and
concepts, program design and development, and computer networking. Program graduates are qualified for
employment as networking specialists.
Awarded Technical Certificates of Credit:
*Microsoft Network Adminstrator
*CompTIA A+ Certified Technician Prep
*CISCO Network Specialist
*Help Desk Support specialist
*Microsoft Office Application Specialist
Activities and Leadership
FBLA Phi Beta Lambda President 2011 - 2012
Awards and Scholarships
OTC Monroe Foundation Academic Scholarship Recipient, 2011
Georgia Occupational Award of Leadership [GOAL] Finalist, (2012)
Georgia Occupational Award of Leadership [GOAL] Finalist, (2011)
Georgia Fall Leadership State Conference-1st place Computer Concepts, (2011)
Future Business Leaders of America PBL

4. Georgia Fall Leadership State Conference- 3rd place Network Design (2011)
Future Business Leaders of America PBL
National Conference- 4th Place Network Design (2011)
Future Business Leaders of America PBL
FBLA Phi Beta Lambda National Conference- 8th place Computer Concepts (2011)
Future Business Leaders of America PBL