1. Ashley Budd
Email: budd.c.ashley@gmail.com
Mobile: 202-306-3113
EDUCATIONAL EXPERIENCE:
High School Diploma, Potomac High School, Oxon Hill, MD June 2011
Year Up / Northern Virginia Community College Arlington, VA
Information Technology Training Mar 2013 – Jan 2014
 Enrolled in a leading national career development program with 250 corporate partners
graduating 1,500 students annually across ten cities; the one-year program includes college-
level coursework, career training, and a six month corporate internship.
 Enrolled in Information Technology track, preparing students primarily for roles in desktop
support, IT help desk, and business operations; mastered coursework in computer
networking, computer troubleshooting and repair, business writing, professional skills,
personal finance, customer service, and critical thinking; completed Cisco IT Essentials
course material via Year Up, a Cisco Networking Academy.
 Earned 18 college credits in Information Technology and English in partnership with
Northern Virginia Community College.
EXPERIENCE:
Dell Hardware Refresh Technician – Washington, D.C.
Environmental Protection Agency (Contractor) Sept 2015- Nov 2015
 Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware; in person and over the phone.
 Utilize the Microsoft Deployment Toolkit (MDT) software to image 30 laptops daily
 Migrate 15 laptops daily utilizing the (MDT) software for end users
 Perform quality assurance check list with end users
 Preform basic troubleshooting skills
 Input end users computer acceptant date & time into CDM to insure work order completion
 Scheduled appointments for end users to insure a timely delivery
 Respond to queries either in person or over the phone.
 Write training manuals.
 Train computer users.
 Maintain daily performance of computer systems.
 Respond to email messages for customers seeking help.
 Ask questions to determine nature of problem.
 Walk customer through problem-solving process.
 Install, modify, and repair computer hardware and software.
 Clean up computers.
 Run diagnostic programs to resolve problems.
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
 Install computer peripherals for users.
 Follow up with customers to ensure issue has been resolved.
 Gain feedback from customers about computer usage.
 Run reports to determine malfunctions that continue to occur.

2. Asics - Oxon Hill MD
Sales Associate [Fulltime] Nov 2013– Present
 Exceeded personal set sales goals, recognized by a lot of staff members as a great associate.
 Maintaining selling floor presentations, and restocking them as needed
 Knowledgeable of all product information i.e.; Sales, Brand and etc.
 Meeting and making a connection with customers, asking questions and listening to shoppers'
needs, then giving options and advice on meeting those needs
 Correctly handle all register transactions
 Greeted customers and determined their needs and wants
 Discussed type, quality and number of merchandise required for purchase
 Recommended merchandise based on individual requirements
 Advised customers on utilization and care of merchandise
 Provided advice to clients regarding particular products or services
 Explained the use and advantage of merchandise to customers
 Answered customers’ queries and concerns
 Demonstrated live working of items
 Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and
delivery dates
 Prepared sales contracts and accepted payment through cash, check and credit card
 Assisted in display of merchandise
 Maintained sales records for inventory control
Northern Virginia Community College – Springfield VA
Computer Operation Tech 2 Nov 2014-Aug 2015
 Prepares daily production schedule and handles user requests. Manages computer resources
efficiently to provide maximum throughput and adequate system response.
 Communicates regularly regarding scheduling of computer time. Helps resolve computer related
issues, routing user questions to other areas as appropriate.
 Analyzes and resolves hardware/software/problems such as operational discrepancies, job aborts,
and network issues. Refers problems to appropriate person when operators' best efforts cannot
resolve. May occasionally develop software tools to enhance efficiency.
 Operates the computer efficiently to ensure production, packaging and delivery of regular, and
special reports. Includes operation of performance consoles, printers, tape drives and disk drives.
Additionally, operates other peripheral devices. Also provides operational support for the wide area
and local area networks.
 Maintains operations database (i.e., jobs, scheduling, inventory, tape library, auto scheduler, etc.).
Corrects and documents operational problems and discrepancies, including program changes and
procedural changes as directed by supervisor or Programmer Analyst. Communicates changes in
operating procedures and techniques to all operations personnel.
 Monitors supplies and equipment necessary to ensure continuous operations. Contacts vendors to
research new products and pricing and coordinates delivery and installation of software, hardware,
and network components. Maintains the proper inventory level of computer supplies. This includes
updating inventory control sheets, ordering supplies and getting emergency supplies from the
storeroom.
 Helps with the hiring and training of student and casual employees.
 Receives calls from vendors; responds as appropriate and/or refers to supervisor or other area as
needed.
 Ensures adherence to college policies and requirements relating to access to and security of the
computer operations area. Receives requests from people who want to enter restricted areas and
allows access as appropriate. This includes responsibility for maintaining log files from the access
control system.
 Maintains a variety of documentation, including operations procedures, tape libraries, and error logs.

3.  Ensures maintenance of equipment and workspace. Performs required cleaning/vacuuming of
equipment and preventive maintenance procedures. In general, ensures that the environment and
equipment are clean and secure.
 Performs daily, weekly and emergency backup procedures and ensures their accuracy. Performs file
application and system recovery when needed. Responsible for maintaining and upgrading the
backup and recovery application and its associated database. Develops and maintains all backup and
recovery tools and scripts.
 Keeps technology skills up-to-date. This includes training on new equipment and software, learning
new or modified procedures and reading technical manuals.
 Responsible for monitoring and maintaining air conditioning, water alarm, fire alarm, and power
protection systems (UPS) in the computer operations area.
 Positions in this classification may perform all or some of the responsibilities above and all positions
perform other related duties as assigned.
SUMMARY OF SKILLS:
 Administrative/Clerical: filing, faxing, scanning, copying, data entry, typing,
emailing, research
 Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel,
PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista
and Windows 7; Norton Ghost; installing drivers; SharePoint; basic HTML,
blogs, and wikis; basic understanding of database and SQL
 Hardware: Cisco IT Essentials (PC software and hardware); HP desktops &
laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers;
general computer builds and repairs; hardware installations and swaps;
BlackBerry configuration
 Networking: General networking experience (running cables, troubleshooting
connections, activating ports)
 Support: Helpdesk: escalation and documentation on ticketing system,
customer service support (email, phone, and in person)