1. Objective:
To pursue a fulfilling career that would enhance, demonstrate and further
develop that full value of skills and services aimed at supporting the team
where I can best endow ideas utilizing the best of my Information
Technology course.
Careers History:
Total Years of Experience: 5 years 10 months
IT Support Engineer (Project/ Field Based)
AL Rostamani Group of Companies
Supporting AL Rostamani Pegel (Member of Al Rostamani Group)
Al Waha Complex, Al Quoz 3, Dubai - UAE
(October 2013 – Present)
Technical Support
Al Hoty Stanger Laboratories (Ras Al Khaimah, UAE)
Independent Testing Laboratories & Material Consultants
(July 2011 – September 2013)
Admin Staff
Al Hoty Stanger Laboratories (Dubai, UAE)
(April 2011 – June 2011)
Computer Technician
Lisa’s Internet Café (Calibutbut, Bacolor Pampanga; Philippines)
(June 2010 – February 2011)
Desktop Management Support
Clark Data Center Incorporated (CDCI)
7374 Gil Puyat Ave. Special Economic Zone, Angeles City Pampanga; Philippines
(February 2010 – April 2010)
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Experiences:
 IT Support Engineer
 Technical Support
 Admin Staff
 Desktop Management Support
 Computer Technician
Positions Desired
Any position related to IT.
Current Positions
IT Support Engineer
Previous Positions
Technical Support
Admin Staff
Computer Technician
Desktop Management Support
Qualification
Bachelor of Science in Information
Technology
Personal Information
Nationality: Asian/ Filipino
Date of Birth: 05-Feb-90
Passport #: **47928**
Visa Status: Employment Visa
Marital Status: Single
Mobile : +971-551551693
 quibilanmielson@yahoo.com
Al Karama, Dubai - UAE
MILSON T. QUIBILAN
CAADYANG

2. Technical Experience:
IT SUPPORT ENGINEER (Project/ Field & Site Based)
 Provide Help Desk support to local and remote users based at Projects.
 Follow up outstanding helpdesk tickets on a daily basis.
 Managing and resolving day to day IT Service Requests and Incidents using ManageEngine ServiceDesk Plus.
 Assist end users via telephone, e-mail and in person with a wide range of questions, requests and incidents relating
to desktop PC software, hardware and Network peripherals.
 Scheduling the job-scope to meet the target date of project completion.
 Configure PC’s including Laptops, Desktops using Windows 7 and Windows 8 images.
 Installing and configuring Antivirus applications on end user PC’s.
 Assist with administration and management and removal of malware software from end user machines.
 Install Microsoft Office and other software based applications including Outlook 2010 and 2013.
 Configuring E-mail and other software applications on end user laptops, desktops as well as mobile devices
including iOS (iPhone, iPad) and Android hardware.
 Manage, maintain and configure Local and Network based printers.
 Manage, maintain and monitor IT Assets in order to ensure correct Asset Inventory Records.
 Connecting user PC’s to Domain and Local Area Network using Ethernet, TCP/IP and VPN.
 Assisting with Network and Server component installation and administration.
 Patching Network ports into Access Switches as well as connecting core and edge switches, routers, gateways and
firewalls.
 Setting up Network components and other related Hardware at Project sites.
 Interacting with external vendors, suppliers and maintenance contractors to facilitate hardware and software issues.
IT SUPPORT ENGINEER
 Provide First Level Resolution.
 Attend to desktop & hardware related incidents/requests/problems and ensure operations disruption due to IT
incidents/problems are avoided.
 Perform onsite visit if remote resolution of incidents/requests/problems is not possible.
 Configure and deploy new desktops, laptops and other devices.
 Provide IT support for member companies within the different emirates. (Dubai, Abu Dhabi, Sharjah, Fujairah, Ras Al
Khaimah, Al Ain)
 Support implementation of new projects.
 Setup, install and configure client operating system.
 Work with vendors to resolve complex network problems.
 Conduct a technical research on the network components and computer upgrades to determine feasibility and
compatibility with current system.
 Provide end user support on their desktop, laptop, as well as first level application support.
 Perform asset management by listing all serial/product numbers, model, specs and custody of PC.
TECHNICAL SUPPORT
 Installing and configuring computer hardware, operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve
issues.
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
 Replacing parts as required.
 Providing support, including procedural documentation and relevant reports.
 Following diagrams and written instructions to repair a fault or set up a system.
 Supporting the roll-out of new applications.
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3.  Setting up new users' accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if appropriate).
 Prioritizing and managing many open cases at one time;
 Rapidly establishing a good working relationship with customers and other professionals.
 Testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment
 Giving network access to all employees
ADMIN STAFF
 Process all Incoming/ outgoing correspondence such as regular Emails, Faxes & Telephone call
 Issuing Invoices, reports and quotations
 Assist Finance Staff for invoicing, handling petty cash and chasing of payments.
 Perform general clerical duties such as: photocopying, faxing, mailing, and filing.
 Place materials into storage receptacles, such as file cabinets, boxes, bins, or
drawers, according to classification and identification information
 Find and retrieve information from files in response to requests from authorized users
 Establishes and maintains data processing and computer code files.
 Provides data processing support of various activities for all the departments
 Carries out any lawful and reasonable instruction as instructed by reporting line
 Ensures that confidentiality of data collected and stored are maintained
 Ensures protection of the systems and data by performing one system back up per day
 Assist other Co-workers to their designated duties
 Enter accurate information in the software application
 Registering Micro & Chemical Samples in our system daily
 Generate Work orders when samples received according to Client name, Project name & Location
 Preparing & Finalizing Test Reports of Microbiological & Chemical Testing
 Stamping, Clearing & Making Transmittals of Test Report
Computer Technician
 PC reformat and Cloning Hard Disk
 Hardware installation and software upgrades
 Hardware and Software Troubleshooting
 Repair computers with damage function
 Install or download computer applications
 Assemble computer parts
 Do network maintenance and troubleshooting
 Check the capacity Ensure the functions of the computer
 Check and repair computer connections
 Communicate with clients about the computer condition
 Advise proper care of computer and the best computer programs and brand
Desktop Management Support (On-the-Job Training)
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4.  Performed upgrades, installation of drivers, software and essential desktop troubleshooting
 Assistant in troubleshooting upon Operating system issues and user problems
 Assistant on hardware troubleshooting and local system upgrades
Education:
Tertiary: DON HONORIO VENTURA TECHNOLOGICAL STATE UNIVERSITY
Bacolor, Pampanga – Philippines
Bachelor of Science in Information Technology
2007 – 2010 (Tri – Semester)
Vocational: Provincial Engineering Office (PEO)
Technical Education Skills & Development Authority (TESDA)
Sindalan, City of San Fernando, Pampanga – Philippines
Computer Technician
July - October 2006
Seminars Attended:
Finishing Course for Call Center Agents
Asiaworks Training Solutions, Inc.
4th
Flr. Freluz Building, Olongapo – Gapan Rd., Dolores City of San Fernando (P)
July 28 – August 11, 2010
Radio Frequency Identification Technology (RFID)
San Guillermo Mendoza Hall
Don Honorio Ventura Technological State University
Bacolor, Pampanga
February 08, 2010
Skills:
 Good Typing Skill
 Knowledge about Photo Editing (Photoshop CS5)
 PC Networking
 Hardware and Software Troubleshooting
 Knowledge about MS Word, Ms Excel, HTML, Visual Basic, Visual FoxPro, CSS, Macromedia Dreamweaver
and Macromedia Flash
 Knowledge about Operating Systems: Windows 7, Windows Vista, Windows XP, and Windows NT
 Familiar with office equipement such as, Fax, Printer, Copier & Scanner
 Demostrate ability to work well even under pressure at any given circumstances
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5. References:
Available upon request.
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