1. Seon O Kim
4612 Exeter St Annandale VA 22003  213-925-5971  sk80624@gmail.com
I am a dedicated and self-motivated professional with 5 yrs of experience in business IT support
and a proven track record in a high-paced enterprise network environment holding
responsibilities in multiple IT areas. I possess a wide range of IT skill sets including, but not limited to,
hardware and software lifecycle management, network infrastructure planning, implementation, and
troubleshooting uncommon issues.
EDUCATION AND CERTIFICATIONS
CompTIA Certified
Server+, Security+, and Network+ (2014)
Microsoft Certified: Windows 7 (70-685), MCP, MCSA windows server 2012 MCP; EXIN: ITIL V3 (2015)
Monterey Peninsula College Monterey, CA (2004)
Certificate of Achievement: Computer Software Applications, and Computer Technology
CORE COMPETENCIES
IT Network Support/ Hardware and Software Installation & Configuration/ Data Back-Up & Recovery/
Problem Management Troubleshooting/ TCP/IP networking protocol/Active Directory/Remote Desktop
Hardware: Cisco Routers, and Switches; HP, Samsung, Dell, Lenovo, Acer, Sony, IBM, Apple Desktops
and Laptops; Printers (HP, Samsung, Canon, Brother, Epson, Polaroid Bluetooth, etc.); Point of Sale
Systems; Wireless Routers & Access Points
Software: Cisco ASA and IOS Configuration; Windows Server 2003, 2008; Windows XP, 7, 8, 10;
Windows XP, Vista, 7, Virtual PC, Outlook, Word, Adobe, Remedy, RAS Tools, Service Manager
Microsoft Office 365
EXPERIENCES AND ACHIEVEMENTF
Freddie Mac(Apex) Help Desk Engineer 10/2016 - Present
 Follows Desktop and Mobile Technology Best Practices and Procedures
 Creates and maintains an Equipment Inspection Schedule
 Adheres to the Equipment Inspection Schedule
 Executes Inspection Procedure and Checklist
 Perform Equipment Tests
 Troubleshoots and resolves basic Conference Room Phone problems
 Records Inspection Findings
 Administration of user accounts, and device associations in Active Directory / Remedy /SCCM
 Documents and completes Service Tickets and Incidents appropriately
 Ensures completeness and accuracy of Service and Incident Tickets
 Reviews status of Inspection Service and Incidents Tickets
 Follows up on resolution of Service or Incidents Tickets to ensure closure
 Generates reports on Equipment Inspection completeness
 Reports on Service and Inspection Delivery
 Provides input to Equipment Inspection Schedule, Procedure and Checklist
Tier III Field Support Technical Bai.inc (NGEN Base Ops) 9/2014 - 9/2016
U.S Pentagon, Washington, D.C Full time
 Provide a host of IT services to over 10,000 E-VIP, VIP and non-VIP military and civilian Navy personnel at
the U.S. Pentagon.
 Provide seat management and Tier III technical-support including: Advanced troubleshooting, Data
Encryption / Decryption, Configuration, Installation, Repair and Administration of (End User Devices) and
supporting software / Applications.
 Support covers HP products, Dell PCs and Laptops, and some Xerox devices
 Strong working knowledge of the NGEN IT infrastructure and Enterprise class networks.
 Fastidious documentation, research and testing of NGEN user devices and operation systems
 Administration of user accounts, and device associations in Active Directory / Remedy
 Analyzed, solved and thoroughly documented complicated network and application errors
 Implemented and facilitated NGEN training program for new hires and veteran staff members
 Functions as diplomatic liaison between NGEN and end users including EVIP staff
 Daily interaction, consultation and counsel with U.S. Navy VIP and EVIP staff including U.S. Secretary of

2. CLIENT NAME Resume, Page 2
the Navy, Office of Naval Operations, and multiple military senior officials.
IT PRONETS, Annandale, VA 2011 – Present
Network Technician, Computer Technician Support part time voluntary work
Main point of contact for technical support, diagnosing and troubleshooting hardware, software, and cable
faults.
 Setup multiple Cisco testing environments for Cisco networking certification exams including setting up
Cisco switches, routers, and ASAs with configurations, firewall rules, and basic ACLs.
 Instruct students on various operating systems and software applications in order to enhance basic
understanding and increase efficiency and productivity
 Provide end-to-end support for both local and remote users in order to ensure proper functioning
 Install, upgrade, and repair software and hardware, implement file backups, and configure systems
and applications.