1. Joshua Dempler
3852 Sherman Towne Dr.
Indianapolis, IN 46237
(317) 503-3568
jdempler@outlook.com
Summary of Skills
Break-fix Hardware
Active Directory
Problem- solving software issues
Imaging
Ghostcast
Installing/fixing/removing Windows/Mac/Linux
Maintaining Windows/Mac/Linux/Android/iOS
Managing Windows XP/7/8/10/Server Editions
Troubleshooting Windows XP/7/8/10/Server Editions
Troubleshooting Networks/servers
Resourceful problem-solver who has exceptional communication and conflict-
resolution skills
Easily adapt to new environments
Ability to provide customer satisfaction by resolving issues promptly and
providing follow-up
Team-work oriented, when required, to accomplish tasks and meet deadlines
Customer service
Can pick up on new software quickly
Willing to learn new things
Trained in HIPAA compliance
Trained in Confidentiality
Education
Tech Skills, Indianapolis, In
Studied courses in A+, N+, MCP and MCSA
2. Experience
Modis (Eli Lilly/HP)
2015- Current
DesktopBuild/Imaging & DesktopSupport
Expanded on my work with TekSystems, prepping new machines, working on high
profile projects, on the spot critical thinking, timely resolutions, all in addition to the
listed below
TekSystems (Ascension Health/Dell & Eli Lilly/HP)
2014- 2015
Desktop Deployment & Configuration Technician
Image machines, build new images, configure software, troubleshoot software and
hardware issues, migrate user data, make changes in Active Directory, reset encryption
tokens, kept track of outgoing retired devices, upgraded/migrated user data on 10-15
machines at one time
Renaissance Systems & Services
2011- 2014
Computer Operations Support Technician
Support, maintain servers, oversee transferring of files between servers through use of
secure ftp, modem connections, websites, mediating issues between insurance, dental
offices, and clearinghouses via phone, email, and fax
Renaissance Systems & Services
2009-2011
Technical Support/ Software Installer
Support, maintain software/Install, and training use of software - over the
phone, train new employees, instruct other technicians in how to resolve
higher level issues, resolve highest level issues
Renaissance Systems & Services
2007-2009
Data Technician
Send/receive faxes, sort and confirm insurance claims, organize and
distribute claims
3. Professional References
Name: James Armstrong
Company: Renaissance Systems & Services/Tesia Clearinghouse
Occupation: Supervisor of Computer Operations Support Technician
Phone: (800)724-7240 Ext. 4711
Email: jarmstrong@tesia.com
Name: James Heiney
Company: Renaissance Systems & Services
Occupation: Technical Support Supervisor
Phone: (317)919-6111
Name: Greg May
Company: Hewlett Packard Enterprise
Occupation: GSD AMS Engineer
Phone: (317)709-8051
Email: greg.ala.may@hpe.com
4. References
Name: Jaymie Bailey 5045 Brookstone Way Indianapolis, IN, United States 46268
Relationship: Family Friend
Company: Otolaryngology Associates, LLC
Occupation: Accounts Payable Clerk
Phone: (317)557-1606
Email: jbailey@otolaryn.com
Known: 16 years
Name: Sharyn Albertson
Relationship: Friend/ Ex-Landlord/ Ex-Co-worker
Company: Renaissance Systems & Services
Occupation: Billing Specialist
Phone: (317)809-8886
Email: salbertson@rss-llc.com
Known: 25 years
Name: Dustin Harnage
Relationship: Friend
Company: Arrow
Occupation: Pest Control Technician
Phone: (317)775-1550
Email: dustin.harnage.gmail.com
Known: 7 years
