1. Joseph Stephenson III
Spring, TX 77388 ● 281-898-1922 ● josephnstephensoniii@gmail.com
IT TECHNICAL PROFESSIONAL
Highly Effective Networking, Hardware and Software Solutions Leader
A passionate industry professional who excels at generating positive outcomes and creating a solutions-based software
approach through hardware management, deployment , and effective technical support to ensure that all software systems and
database are deployed, maintained, and supported in a cost effective manner while minimizing network downtime
SUMMARY OF ACCOMPLISHMENTS
 US Coast Guard Veteran who has served in a variety of technical positions and has excelled at meeting deadlines
and consistently performing required job duties at a high level of expertise
 Over 6 years IT Support and Network Administration which has increased company efficiency and technical
capabilities in a variety of applications and environments
PROFESSIONAL EXPERIENCE
Rollins Incorporated, Atlanta, GA 11/2015 – Present
Software Implementation Specialist
 Implementing proprietary software system throughout a fortune 500 company which consisted of iOS and desktop
applications nationwide, which has increased company efficiency and revenue and increased reporting and analytics.
 Training staff and technicians on new software and hardware which has resulted in increased understanding of the
system while minimizing downtime and lost revenue.
 Performing troubleshooting for data errors and fixed discrepancies which streamline and enhance the ability for staff to
utilize the new software system.
Norton Rose Fulbright US LLP 02/2015 – 07/2015
Technical Support Specialist
 Provided assistance in maintaining and troubleshooting Microsoft Office products and performed Microsoft
Exchange user management which ensured correct credentialing and access for all employees
 Processed hardware requests and performed updated documentation while performing routine system testing and
generating error and technical reporting
 Provided remote access support to ensure that end users were fully supported and functional at all times
United Airlines/Core Staff 05/2014 – 02/2015
Systems Engineer and Deployment Specialist
 Planned and executed strategic hardware and software deployment which logistics planning, technical mapping,
release scheduling and a post support system.
 Collaborated with United IT Operations groups to perform proper transition for post-deployment support
 Installed computer hardware and software including configuration of enterprise software using SCMM 12/7,
performed network and hardware diagnostics and troubleshooting to ensure full functionality for all users
Form 10 Group/ State of Texas 01/2014 – 03/2014
IT Analyst/Computer Hardware
 Provided general hardware preventative maintenance and repair on desktops, laptops and printers as well as configured
and maintained wireless LAN access points and performed patching and troubleshooting of software installations

2.  Supported and maintained operational application software packages and maintained server room
EDUCATION & SKILLS
ITT Technical Institute, 06/2013
Associate of Applied Science Degree Program Network Systems Administration, with honors
Computer Skills
Windows OS, Microsoft Office, Active Directory, Citrix, Remedy Ticketing System, Adobe, Foxit, Norton Ghost,
Numara, Citrex Xen Desktop, SCCM 7 & 12, HPCA, MS SQL Server Databases