most recent resume

1. Dale Green
2190 Madison Ave, Apt. MH, New York, NY 10037. Phone: 646-305-8727.
E-Mail: dkgreen0725@gmail.com
Objective
A Career in Information Systems management, or analysis, utilizing strong analytical and communication
skills, experience and college training; and learning innovative technologies and systems
Education
Pace University, Seidenberg dept. of Computer Science New York, NY
M.Sc. Information Systems (Cyber Security) Anticipated 2/17
Berkeley College New York, NY
B.Sc. Information Technology Management December 2014
Technical Summary
Operating Systems/Platforms: Windows 7/Server 2008 R2/Vista/XP Mac OS X Snow Leopard, Blackberry
BES, Exchange, Unix-based
Protocols: TCP/IP, DHCP, FTP, HTTP, IEEE 802.2/802.3 Ethernet,
Software/tools: MS Office/Access, Excel, PowerPoint, Outlook, SharePoint, Visual Studio,
C++, Remedy, Lotus Notes, Norton Systems Works, Norton Ghost, Win
VNC, VPN, McAfee v7.0/7.1/8.0, MS SQL, Php/Apache, System
Management Server, Citrix Desktop MetaFrame & Management
Console, VMware, VPN, Go to Assist.
Hardware: install & configure local/network printers or scanners, modems, network interface cards,
projectors, data port, and drives, softphone, mobile devices (smartphones, tablets, mifis/aircard)
Ancillary Areas: mobile device support, troubleshoot software/hardware performance, system updates, and
Network connectivity, Diagnostic Tools, Antivirus, Memory Management and Active Directory
Experience
Office of the Mayor-NYC New York, NY
Desktop support Engineer 2014 – 2016
Provided support for hardware and software utilized by the organization I assisted in PC rollouts, PC rebuilds,
helpdesk queries, break fixes, telephone and printer issues as needed; Phone moves, adds, and changes; network
connectivity, printer and PC install/assembly (systemcomponents setup/install), Desktop/deskside support

2. 2
(including VIPs), Remote login/Phone support; mobile device support; documentation, MentorDirect
Technology interns (tier 1 and 2 support); Liaise with Vendors for support as needed.
Berkeley College New York, NY
Fulltime Information Technology Student 2012-2014
Systems analysis and design (SDLC), Database structure, CRM, ERP, Project management, Business
applications, Network protocols (OSI), Client-server, Case studies in Cloud technology and distributed systems,
Technical writing, Information systems management, Business communications (national/global) management
Cablevision New Jersey/ New York, NY
Computer Tech Consultant – various computer projects 2010-2012
Assisted clients with computer related issues and maintained printers
Installed/updated software and hardware necessary; provided phone and deskside support daily to over 200+
personnel.
Dept. of Homeless Services - New York, NY
Certified LAN Administrator I Desktop analyst 2007 - 2009
Earned MCP as Microsoft Certified Desktop Support Technician. Provided support for hardware and software
utilized by the organization I assisted in PC rollouts, PC rebuilds, helpdesk queries, break fixes, telephone and
printer issues as directed under minimal supervision Phone moves, adds, and changes.
Consulting as Systems support Tech CT/ NY/ NJ
Multiple sites 2003 -2007
IMAC, Providing Desktop support by both phone and deskside for applications and OS.
 Dept. of Homeless Services –NYC: Desktop Support Analyst
 IBM at ING: XP rollout,
 United Healthcare/Uniprise: Helpdesk Analyst, Multiple short term projects
Skills
User permissions/policies (files and resource access) network connectivity, printer and PC install/assembly
(systemcomponents setup/install), Desktop/deskside support, Remote login/Phone support. Setup firewall
and update antivirus, process account unlocks and password resets when necessary on various environs –
Unix/Citrix/Windows. Drive mapping. Network printers’ setup/connectivity (using remote tools); Printer and
Fax installation and configuration, Video Conferencing, Service and maintenance of printers or liaise with OEM
support when needed; Mobile device support (blackberry, Android, IPad/IPhone); Configure PComm Sessions.
PC imaging. Microsoft Certifications in Desktop support.

3. 3
Systems: IBM t40s, Dell, Gateway e4500 & profile 6,
Printers: HP, Dell, Lexmark, Xerox, Muratech, Brother (lasers), Toshiba
References Rodneil Harris 212-607-5204, George Worley GWorley@cityhall.nyc.gov, 917-
566-9894, David Raymond 732-685-5341