Currently looking for an entry level helpdesk position.

1. Pierre Louis, Djimmitry
2905 87th Place N Apt 301, Pinellas Park, FL 33782
dpierr3@live.spcollege.edu|pldjimmitry08@gmail.com| (786)719-1652
OBJECTIVE
A focused IT student looking for an entry level helpdesk position where I can gain hands-experience
and build on my current skill set to contribute to the profitability of the company. Also my school
background and my customer service skills will add value to the helpdesk of your organization.
EDUCATION
Saint Petersburg College (SPC)
Bachelor of Applied Science in Technology Development and Management
Concentration: Information Security Assurance (ISA). Overall GPA: 3.40
05/2015- Present
Hillsborough Community College (HCC)
Associates in Arts (Engineering). Overall GPA: 3.33
05/2011- 05/2015
RELEVANT COURSES:
Computer Repair Essentials, Computer Support Technician,Local Area Network Concepts
Intro to Computer Programming (Python), Configure and Administer MS Windows, Install and
Configure Windows Server, Management Information Systems, and Applied Systems Analysis
WORK EXPERIENCE
PSAVR
Audio Visual Technician (Part-Time)
 Setup operation of small to large-scale audiovisual systems in
hospitality environment.
 Setup operation and breakdown of basic audiovisual equipment as
listed in the technical qualifications section.
 Demonstrate basic operational ability to troubleshoot and problem solve
with equipment and software issues.
03/2016 - Present
FIS Global
Customer Service Associate II
 Provided customer support by phone, email, or instant message to
consumers.
 Served as primary contact for inbound customer issues by
troubleshooting customer problems and identifying the root cause of the
problem.
01/2016 – 03/2016
Bayfront Health System
Public Safety Officer
 Responded to radio calls, investigated complaints/disturbances and
implement appropriate changes.
 Provided access control and video surveillance.
02/2011 – 01/2016
Freelance Work: Networking cable installation, troubleshoot & repair computer repair (Hardware &
Software)
Skills
 Applications: Microsoft Office: World, Excel, PowerPoint, Visio, Project, and Access.
 Platforms: Windows XP & Vista, Windows 7, Windows Server 2008, 2012 & 2012-R2.
 Strong knowledge of LAN and WAN. Troubleshoot and testing network connection issue.
 Great communication skills and Multi-language: Fluent in English, French and Creole.