1. Robert Davis
8305 Dawn Breeze Ave. Las Vegas, NV 89131
Cell: (646)-874-3620 E-mail: RDavis102684@Gmail.com LinkedIn: www.linkedin/in/RDavis102684
PROFESSIONAL SUMMARY: A CompTIA A+ and Network+ professional with comprehensive training in
PC software, troubleshooting and hardware configuration. Skilled at providing positive communication
between clients and colleagues. Possess a professional demeanor, along with a high level of technical
proficiency and business acumen.
TECHNICAL SKILLS
Overview: Able to install, troubleshoot and support operating systems and applications, as well as manage and
troubleshoot network and wireless connections and TCP/IP. Technical skills include:
 Networking – Configure LAN and WAN, network routers and printers through secure WEPx, WPAx, and SSID.
Install workgroups and provide remote desktop assistance. Network printer mapping and maintenance, DHCP,
enable static routes. Net tool. OTDR
 Software –Windows 8, 7, Vista, and XP; OSX 10.9.x; Microsoft Office 2013/2010; Server 2008; Norton
Antivirus, ITunes, Remote Desktop and Help Desk Management software; Google Apps; iOS; Android OS
(4.2.x); VMWare; Adobe Photoshop 6 ,Cisco Packet Tracer.
 Hardware – Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD and perform
data recovery and imaging
EDUCATION
Per Scholas Institute for Technology, Bronx, NY 2/2014
Computer Technician Training - A comprehensive I.T. curriculum, incorporating a
combination of formal instruction and hands-on activities, in a real-world working environment
Nassau Community College, Garden City, Ny 2005-2007
Liberal Arts
Oceanside High School, Oceanside, NY 2001-2004
General education
PROFESSIONAL EXPERIENCE
Geek Squad Consultant Agent (2014-2015)
Best Buy (52 East 14th
street New York, New York 10003)
Responsible for sitting down with the customers and listening to whatever issue that there may be with their
computer, and then from that explanation making a rough assessment as to what may be the problem. Other
responsibilities are to repair hardware and or software problems. Keep accurate notes of the work done. Answer
computer and networking related questions. Research computer and network related issues.
Metropolitan Transit Authority – Network Operations / Internship (2014)
(2 Broadway New York, New York 10004)

2. Troubleshoot network problems. Configure switches and routers. Activated jacks for employee cubicles. Perform
move, adds, and changes. Resolved PC issues. Familiar with serial and Ethernet interfaces. Manage workflow
utilizing Remedy ticketing system. Tested fiber optics connections.
Valet/ Manager (2003 – 2013)
Elite Valet Services (594 Stewart Avenue Garden City N.Y.)Oversee valet attendants and other staff that
perform valet services. Create and coordinate work schedules, assign posting positions, train subordinates on
venue features and services, ensuring the safety and security of all property under my possession.