Robert Shoemaker is seeking a position in IT. He has an AAS in Information Systems Technology from Hagerstown Community College, with certifications in A+, Security+, and Cisco CCNA. He has experience as a package handler, network administrator, and help desk technician. His skills include Windows administration, troubleshooting, and customer service abilities.

1. PERSONNEL INFORMATION
Name Robert Shoemaker Address
2220 Chestnut Grove Rd
Sharpsburg, MD 21782
Email bob.shoe@myactv.net Phone No. (301) 465-0515
EDUCATION, CERTIFICATES, AND TRAINING
Education:
 AAS, Information Systems Technology, Hagerstown Community College, 2013
 Network Administration
 Network Security
Certifications:
 CompTIA A+ Certified Professional, 2012
 CompTIA Security+ Professional, 2013
 Cisco Certified Network Associate, 2015
SKILLSSUMMARY
 Dean's List & Phi Theta Kappa membership
 Member of Information Technology Association
 Enjoys working and getting things done
 Is extremely flexible in any environment which makes it easy to accommodate change
 Able to work well with a group or alone
 Willing to take any responsibilities and assignments, regardless of how hard the task might
be
 Able to pick up new ideas and concepts quickly
 Enjoys learning new skills and procedures
 Strives earnestly to produce excellent work and is not afraid to accept constructive criticism
 Organized and can work under pressure in a busy environment
Operating Systems - Windows (Windows XP – 7, Server 2003 – Server 2012)
PROFESSIONAL EXPERIENCE
09/2012-Present, FedEx Ground
Package Handler
 Utilize a computerized barcode scanner to verify shipping inventory
 Work in a team environment to meet goals and stay on schedule
01/2013 - 03/2013, Maryland Department of Social Services
Tier II Network/Systems Administrator

2.  Configured, modified, and managed user accounts in Active Directory
 Assisted with help desk issues and performed other IT related functions
 Added network devices such as printers and other equipment
 Diagnosed system hardware and software problems using advanced root-cause analysis
 Resolved computer hardware and software, printing, installation, word processing, email and
operating system issues
05/2011- 05/2012, Information Technology Association at HCC
Tier I Help Desk Technician
 Troubleshooted laptops and desktops, repaired PC’s for boot up, detect and remove viruses
and other malware, installing components and operating systems
 GovSec-sponsored by ITA Club