1. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
SUMMARY
I have had management and administration responsibilities with both hardware and software.
Currently, I am in my third year at DeVry University working toward a Bachelors Degree of
Technical Management in Information Technology. My strongest skill is the ability to find easier,
more efficient ways to do business without sacrificing time or quality.
SKILLS
 Project Management
 Strategic Technology Planning
 Reporting
 Technical Writing (Manuals/System
Specs)
 Client Oriented
 Business Development
 SQL database management
 Major Software/System Implementations
 IT Support Specialist
EDUCATION
DeVry University, Columbus, Ohio
Completing last year for degree: Technical Management
EXPERIENCE
Nationwide Insurance July/2012– Present
Windows Server Support
 Heavily involved in process development and manipulation of the Windows server
decommission process. Responsibilities include mass removal of Windows 2003 servers.
This process involves documenting, presenting and deploying new information constantly
to multiple departments and teammates via reports, meeting presentations and emails.
 Trained and supervised four people to assist with the decommission process.
 Windows server refreshing to later operating systems. This involves data transfers via
Rich Copy and Robocopy. Setting permissions to share folders.
 Primary responsibility is to collect information from requests sent in via the WRTS system
to decommission servers using SID, RDP, Service Center, AD, and many other tools.
 Other responsibilities include Windows Server and ESX Host turnovers. This involves
collecting vast amounts of data about the new servers, and evaluating if they are ready for
service. (Compliance Auditing software). Working with customers to insure all guidelines
are met.
 Working closely with storage auditing and research of servers that are not in compliance
with Nationwide security and billing standards.
 Consistently meeting with other departments to resolve complexities involving best
practices and conflicts within processes.

2. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
Veeam Software June/2011– October/2011
Support Engineer – Remote Technical Support
 Advanced backup and recovery engineer role to provide IT support for various technology
infrastructures located worldwide.
 Managed large-scale enterprise migration projects, system backup and performance tuning
and monitoring of applications/systems. Helped set long-range technical direction and
capacity plans. Troubleshooting connectivity and file transfer issues. Version and
operating system conflicts as well. Detailed VMware management and backups.
 Provided verbal and written guidance on “how-to” and alternatives (workarounds) for
product use and basic scripting.
 Opened and processed cases (tickets) history using Salesforce CRM, OTRS, including
cross-reference with and posting to internal solutions database.
 Troubleshot Windows 2003, 2008 VMware servers, Windows XP operating systems and
related services (IIS, Microsoft SQL Server), interfaces to products such as Microsoft
Office, etc., as applicable.
Call Copy February/2010– June/2011
Support Engineer - Client Services Representative
 Provided support via telephone, email, web form, instant messaging, using remote desktop
and access tools for national and international customers that used Call Copy’s proprietary
applications.
 Offered assistance for Windows 2003, 2008 servers, Windows XP operating systems and
related services (IIS, Microsoft SQL Server), interfaces to products such as Microsoft
Office, etc., as applicable.
 Troubleshot connectivity and file transfer issues, version and operating system conflicts.
 Providing verbal and written guidance on “how-to” and alternatives (workarounds) for
product use and basic scripting.
 Opened and processed cases (tickets) history using Salesforce CRM, including cross-
reference with and posting to internal solutions database.
 Assisted some sites via Go-To-Assist at the server and workstation level, for others, using
designated vendor VPN connections established in a VM environment.

3. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
Technisource: June/2009 – February/2010
McKesson AcuDose (Client)
Implementation Specialist
 Installation, backup and recovery modes. Networking, TCP/IP, ability to troubleshoot
network related client server issues.
 Tested and analyzed client server software.
 Communicated directly with customers regarding issue resolutions, workarounds and
provide regular status updates.
 Diagnosed and resolved software, user, and system issues including database
performance and administration, system administration, network connectivity, and
software configuration issues; research recurring system problems to determine a root
cause; devise viable system workarounds for the customer, as necessary.
 Served as a SME for a product-line and provided ongoing training in area of expertise.
 Maintained on-call schedule to meet 24/7/365 coverage, including weekends and
holidays.
Maintained capacity to travel approximately 80-90% of the time
HealthLinx: May/2008 – June/2009
IT Specialist
At HealthLinx, I was given many responsibilities growing from Help Desk, software and
hardware management, to traveling around the country to support remote users and remote
servers.
 Met all goals and bonus requirements continuously.
My responsibilities quickly grew to the following:
Hardware:
 24 hour Help desk support for users utilizing a “roaming profile” scenario
 Upgraded PCs for in-house and remote users
 Purchased computer hardware for upgrades and replacement
 Printer troubleshot: Network and local printing

4. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
Software and system integration:
 Implementation, support, and management of dozens of software types including
Microsoft Server 2003, Microsoft XP Pro (managing updates and patches as well), Office
2007, ATS software Gopher and Panda Antivirus
 ShoreTel Call Manager and Team Viewer to name a few
 Manage MS Access and newly SQL database reporting
 Worked extensively in a “roaming profile” environment
Network administration:
 Troubleshot and maintained issues and upgrades to several servers (hardware and
software) within our network
 WatchGuard firewall and Cisco routing management and manipulation
Web design:
 Managed changes and additions to the Healthlinx website using Adobe Dreamweaver
 ShoreTel Phone System: Controlled aspects of several different IP phone and software
adjustments including the remote user Call manager software
Off-Site Maintenance and Service:
 Traveled to multiple remote users around the country for network setup and
troubleshooting on a regular basis
Extensively Used:
 Alarm System: Added and removed new and resigned employees through a HAI software
tool for our building remotely and locally
 Microsoft Office expert: Including PST and OST file assigning with a roaming profile
settings
 Basic coding: Generated and modified CMD and BAT files for a more automated
environment
 Extensive experience with remote desktop management using Windows Terminal
Services, Sunbelt, and Team Viewer

5. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
3 Day Blinds: January/2007- February/2008
District Manager
 Responsible for the success of two locations
 Provide residential and commercial clients with quality service
 Senior Design Consultant
 Reported all P & L for Columbus, Ohio
 Coordinated and scheduled employees at both Columbus locations
 Excellent knowledge of products and services in window covering industry
 Maximized sales and enhance the level of customer service provided
 Practiced advanced selling techniques and suggestive selling driving up the average order
size
 Developed client prospects to generate new sales
 Created reports to study trends in the market
 Properly executed all systems and POS procedures to ensure a quick and efficient client
interaction
The Grange Bank: June/2003-November/2006
IT Support/System Administrator
 Site system administrator for all current software
 Help Desk support for entire bank including reformatting and network mapping
 Was responsible for all software upgrades including anti-virus software
 Participated in several software integration projects for managing accounts
 Worked collaboratively with law enforcement to increase security in the bank
 Attended bank security seminars including anti-bank robbery technologies
Credit Administration
 Participated in the bi-weekly Loan Committee for the decision making process of new
commercial and individual loans
 Created and was responsible for the delinquency reporting for entire bank
 Handled all subordinations involving the re-underwriting of new mortgages
including underwriting summary, credit bureau and title search
 Worked directly with title companies, attorneys and banks to assess risks
 Was responsible for all collateral recovery, including coordination of all repossessions
and foreclosures

6. MICHAEL L REEVES
8401 Old Ivory Way Blacklick, Ohio 43004
MichaelReeves@WideOpenWest.com
MOBILE: 614-580-5497
MOBILE: 614-580-5497
Chase Manhattan Mortgage Co: May/2001 – June/2003
Home Loan Analyst
 Learned and preformed strong organizational and interpersonal skills in a fast-paced
environment
 Performed appraisal evaluations, title work, flood certification analysis
 Underwrote subordinations and scheduled closings for new and refinanced home loans
 Communicated directly with attorneys and clients to meet all conventional guidelines
 Was able to work under tight deadlines effectively
Foreclosure Analyst
 Coordinated all foreclosures referred to my office
 Contacted government agencies to meet all FHA and VA guidelines
 Built and automated reports for the foreclosure department
 Communicated with legal offices to ensure that all required foreclosure processes were
handled in a timely manner according to applicable policy and law
 Met with and coordinated many changes within the foreclosure process
References provided upon request