1. Esam Mohamed El- Halaby
IT support technician
Objective
 Looking for a suitable IT support technician position with a successful and dynamic company that
offers more progress.
Education
 B.SC Social Work - Grade ( Very Good ) the 3rd & graduation project ( Excellent ) 2001
Experience
Economic Community Investment (ECI egypt) Bipec Tech 7/2013 to 4/2014
 Installed, troubleshot and maintained system hardware and software, resolve technical support
issues in a timely manner, provide technical assistance in maintaining security and accessing
systems, support customers in training and troubleshooting ERP system.
Installed, configured and monitored the function of customer’s electronic computer equipment,
support special projects based on customer derived requirements, assisted in the support of legacy
system, maintained company’s computing infrastructure , Installed, repaired, and maintained
personal computers and peripheral device.
( Speed Ram Technology Co ) 8/2011 to 5/2013
 Provide daily support to the Project Office on all information technology needs Identify and
interpret relevant IT policies, standards and guidelines Evaluate and recommend adoption of new
or enhanced approaches to delivering IT services.
 Serve as network administrator on a large local system, including responsibility for: configuring
hubs, switches, and routers; monitoring network performance; performing network diagnostics;
analyzing network traffic patterns.
 Develop and implement network software fixes and configuration management plans for complex
local area networks (LANs) .
( Halaby Center ) 2/2008 to 7/2011
 Mikrotik server Building and maintenance , DHCP , Follow-up / Add and remove usr Permission .
 wifi network administrator , Planning, access points to the infrastructure with WiFi devices 2.4 GHz .
 Responsible for detection &resolving hardware,software & end users Troubleshooting
 Responsible for supporting:Windows XP/Vista/ Windows 7/Office 2003 / Office 2007 / Office 2010
(administration of youth & sports , Alex) 10/2006 to 1/2008
 Instructor team in Head Office & branch Eldekhila Within the project of the ministry of information
technology clubs.
 IT team , Maintaining a wide range of computer hardware and software programmes.
 Involved in the rollout of software updates , Replacement and renewal hardware .
( Compu Gold – Smouha ) 1/2006 to 7/2006
 Sales and customer service for all types of pc and laptop and accessories for them Testing and
evaluating new technology , Responsible for supporting:Windows XP/Vista/Office 2003 .
 Work through applications such as ( word– Excel( processing programs, spreadsheets, and
database management, which serves the company .
 Responsible for handling outgoing and incoming emails and correspondence.
( Merna Computer Science) 12/2003 to 3/2004
 Computer Maintenance & Hardware,Making Required Update for Operating Systems and Software.
 Troubleshooting Network Hardware Troubles (Cables& Switches & Routers , Printers)
Alex, Eldekhila, Mohamed El_alaf st, beside El-brbry pharmacy
mobile: 01117547424 - 01200080877
samzero_samzero@yahoo.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

2. Certifications
 From 11/2012 to 5/2013 for Microsoft Certified Systems Engineer (MCSE 2008) with ITTA Cisco
Academy .
 From 9/2012 to 11/2012 Certified (IT Essentials " Hardware Maintenance , Software Maintenance ,
Network ) from ITTA Cisco Academy
 From 3/2011 Even Now Training for Microsoft Certified Systems Engineer (MCSE) and Microsoft
Certified Professional (MCP) from Syllabus Training Academy
 From 1 / 2011 to 4 / 2011 Certified Technical Support Professional (CTSP) from Syllabus Training
Academy
 From 11/2010 to 1/2011 Certified (ICDL) from Syllabus Training Academy
 From 6/2010 to 9/2010 Certified ( A+ ) from Merna Computer Since
 from 2/4/2005 to 28/4/2005, Computer Maintenance & Hardware The national program for youth
Rehabilitation
 from 1/7/2004 to 30/9/2004 , Data Base Programming &Visual Basic from Mobark City for
Scientific research &application technology
 from 1/4/2004 to 30/6/2004 , Data medicate For professional user (DMPU ) from Mobark City for
Scientific research &application technology
 from 1/10/2003 to 20/1/2004 ,Computer Trainer Course,from administration of youth &sports , Alex
 from 15/3/2002 to 15/6/2002 , Microsoft office package(Word – Excel – Power Point – Access) 97,
from M&Y Computer co.
 from 5/11/2001 to 14/11/2001 , Microsoft Word course , from Alexandria university
SKILLS and SPECIALTIES
 Ability to diagnose and resolve hardware malfunctions, repairs and replacements .
 Professional Deal with Desktop Applications (OS, MS-Office, AV, Internet, etc.)
 Ability to diagnose software issues, devise solutions and run upgrade patches
 Ability to work well in collaborative, team environments
 Working out the reasons for said problem and explaining them to the client
 Installing and setting up new computer systems and upgrading existing systems
 working with the client to determine the exact nature of the fault
 Analyzing the reasons for breakdown of systems or peripherals (printers, scanners, modems)
 visiting users or customers on site for problems that cannot be dealt with over the phone or website
 testing, repairing and maintaining equipment
 documenting problems and solutions
 giving basic training to new users or customers in using their PCs or specialist software applications.
 Ability to read, write and speak in Arabic and English with an emphasis on technical terminology for
IT functions.
Personal qualification
 Excellent in Research and Development Activities.
 Knowledge of Scientific Principles and Concepts.
 Ability to work in teams with strong adaptations to different styles of people.
 Can work independently and handle stress.
 Excellent Verbal and Communication Skills.
 Ability to work under pressure to meet deadlines whilst maintaining quality.
 Ensure positive relationships are built and maintained with all parties ensuring recommendations
are made and increase customer satisfaction.
 Ability to Responsible on Preventive Maintenance
 Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly
changing technical environment.
 Performs other related duties as assigned.