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`
NON VERBAL
COMMUNICATION
THINGS THAT YOU
DON’T REALLY SAY;
BUT THEY SAY A LOT
ABOUT YOU!



A communication
where action speaks
louder than words.
TYPES OF NON-VERBAL
COMMUNICATION
 Kinesics

 Proxemics
 Paralanguage
KINESICS
POSTURE
 Posture is a position of person’s body when
sitting and standing.
 Posture should be dynamic and strong.
 It is also affected by your individual body type

TYPES:
 Standing Posture
 Sitting Posture

 Hand Movement
EXAMPLE AND INTERPRETATION
POSTURE
BRISK ERECT WALK
HANDS ON HIP
SITTING LEG CROSSED
SITTING LEGS APART
ARM CROSSED ON CHEST
HANDS IN POCKET N SHOULDERS HUNCHED

INTERPRETATION
CONFIDENCE
READINESS OR AGGRESSION
BOREDOM
OPEN N RELAXED
DEFENSIVENESS
DEJECTION

A GOOD POSTURE SHOULD ALLOW YOU TO STAY FLEXIBLE AND PROVIDE THE
NECESSARY MOTION TO PERFORM YOUR TASK EFFECTIVELY.
FACIAL EXPRESSIONS
 ANGRY- Lower eyebrow, stare intensely.
 FEAR- round eyes, open mouth.
 DISGUST- wrinkled nose, lowered eyelids.
 SURPRISE- raised eyebrows, wide open
eyes, open mouth.
 HAPPINESS- round eyes, smiles, raised
cheeks.
 SADNESS- upward slating eyebrows.
 EVIL- downward slanting eyebrows.
 BORED- tired face expression.
MAIN DIFFERENCE IS IN THE RAISED EYEBROW.
GESTURES
Messages conveyed through bodily actions.
Movement of body parts such as:
• Hands
• Face
• Shoulders
• Or other body parts
PROXEMICS
1) TERRITORY

2) PERSONAL SPACE

That to which we lay claim

That which we carry
with us

TERRITORIALITY
PRIMARY
• Exclusive to owner
• Central to daily
functioning
• Guard against intruders
• Can also include
possessions
Why the woman called about the
young men coming to her door

SECONDARY
N`ot exclusive

magazine you are reading, TV
you are watching

PUBLIC
available to almost anyone for
temporary ownership
PERSONAL SPACE
 Expected distance in a given conversation is
a function of the social norms combined with
idiosyncratic patterns of the individuals.

 CONVERSATIONAL SPACE
• That which we carry with us
• The magic bubble
• Approx. 16-18”
CONVERSATIONAL DISTANCES

Intimate <16”-18”
Personal 18” to 4 feet

Social--4 ft to 12 ft

Public > 12 ft
Pitch
 How high or low the sounds of your voice are
 When do you speak with a high pitch?

 Low?
VOICE QUALITY
What makes people able to recognize you by
your voice alone
Ex: on the phone
Who has a distinct voice?
Arnold Schwarzenegger? Mr. Barack Obama?
• Occurs at regular intervals
• Time to say something depends on the number of
stressed syllables rather than the number of syllables
itself.

• Longer in duration
• Higher in pitch
• Louder in volume
“The most important thing
in communication is to hear
what isn’t said.”
QUESTIONS
IF
ANY???

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Understanding Nonverbal Communication

  • 1. `
  • 2. NON VERBAL COMMUNICATION THINGS THAT YOU DON’T REALLY SAY; BUT THEY SAY A LOT ABOUT YOU!  A communication where action speaks louder than words.
  • 3. TYPES OF NON-VERBAL COMMUNICATION  Kinesics  Proxemics  Paralanguage
  • 4. KINESICS POSTURE  Posture is a position of person’s body when sitting and standing.  Posture should be dynamic and strong.  It is also affected by your individual body type TYPES:  Standing Posture  Sitting Posture  Hand Movement
  • 5. EXAMPLE AND INTERPRETATION POSTURE BRISK ERECT WALK HANDS ON HIP SITTING LEG CROSSED SITTING LEGS APART ARM CROSSED ON CHEST HANDS IN POCKET N SHOULDERS HUNCHED INTERPRETATION CONFIDENCE READINESS OR AGGRESSION BOREDOM OPEN N RELAXED DEFENSIVENESS DEJECTION A GOOD POSTURE SHOULD ALLOW YOU TO STAY FLEXIBLE AND PROVIDE THE NECESSARY MOTION TO PERFORM YOUR TASK EFFECTIVELY.
  • 6.
  • 7. FACIAL EXPRESSIONS  ANGRY- Lower eyebrow, stare intensely.  FEAR- round eyes, open mouth.  DISGUST- wrinkled nose, lowered eyelids.  SURPRISE- raised eyebrows, wide open eyes, open mouth.  HAPPINESS- round eyes, smiles, raised cheeks.  SADNESS- upward slating eyebrows.  EVIL- downward slanting eyebrows.  BORED- tired face expression. MAIN DIFFERENCE IS IN THE RAISED EYEBROW.
  • 8. GESTURES Messages conveyed through bodily actions. Movement of body parts such as: • Hands • Face • Shoulders • Or other body parts
  • 9. PROXEMICS 1) TERRITORY 2) PERSONAL SPACE That to which we lay claim That which we carry with us TERRITORIALITY PRIMARY • Exclusive to owner • Central to daily functioning • Guard against intruders • Can also include possessions Why the woman called about the young men coming to her door SECONDARY N`ot exclusive magazine you are reading, TV you are watching PUBLIC available to almost anyone for temporary ownership
  • 10. PERSONAL SPACE  Expected distance in a given conversation is a function of the social norms combined with idiosyncratic patterns of the individuals.  CONVERSATIONAL SPACE • That which we carry with us • The magic bubble • Approx. 16-18”
  • 11. CONVERSATIONAL DISTANCES Intimate <16”-18” Personal 18” to 4 feet Social--4 ft to 12 ft Public > 12 ft
  • 12.
  • 13. Pitch  How high or low the sounds of your voice are  When do you speak with a high pitch?  Low?
  • 14. VOICE QUALITY What makes people able to recognize you by your voice alone Ex: on the phone Who has a distinct voice? Arnold Schwarzenegger? Mr. Barack Obama?
  • 15.
  • 16. • Occurs at regular intervals • Time to say something depends on the number of stressed syllables rather than the number of syllables itself. • Longer in duration • Higher in pitch • Louder in volume
  • 17. “The most important thing in communication is to hear what isn’t said.”