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Non verbal & verbal communication


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The process of using wordless messages to generate is called Non-verbal Communication. A good communicator must be able to augment his/her verbal communication with the right non-verbal communication.

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Non verbal & verbal communication

  1. 1. Non Verbal & Verbal Communication By – N.G.Palit
  2. 2. What is Communication? ( In one proper sentence) TTHHIINNKK--PPAAIIRR--SSHHAARREE
  3. 3. What is Communication?  Communication is derived from a Latin word “Communis”, which means “to share”.  It can be sharing of ideas, concepts, feelings and emotions.
  4. 4. Communication is a two-way process  Communication is a ‘two-way process’.  Sender to receiver (message), and the  Receiver to sender (feedback)
  6. 6. What are the mmoosstt ccoommmmoonn wwaayyss oorr mmeetthhooddss oonn hhooww wwee CCOOMMMMUUNNIICCAATTEE wwiitthh ppeeooppllee aarroouunndd uuss?? WWaayyss ooff CCoommmmuunniiccaattiioo nn
  7. 7. Verbal & non-verbal communication In Verbal Communication: Words account for only - 7%  Tone  Modulation 38%  Volume  Total - 45%  Balance 55% is through non-verbal Communication, which includes:-  Our Body Language.  Breathing.  Our movement.
  8. 8. Verbal Communication Non-verbal Communication  Through the words we use.  Bodily actions and vocal qualities that accompany a verbal message.
  9. 9. Importance of non-verbal communication
  10. 10. What is Verbal Communication?  ‘Verbal’ is the Latin adjective of ‘Word’. So, verbal communication means communicating with words, whether written or spoken.
  11. 11. Verbal Communication  Verbal communication consists of speaking, listening, writing and reading,
  12. 12. Merits of Verbal Communication  More personal and informal.  Makes immediate impact.  Provides opportunity for interaction and feedback.  Helps us correct our messages according to the feedback and non-verbal cues from the listener  It is very fast and non-expensive.
  13. 13. Demerits  A word once uttered can’t be taken back.  Impact may be short lived.  It can be forgotten easily.  There is no legal evidence of oral communication.
  15. 15. Barriers in Communication  Noise  Assumptions / Misconceptions  Inappropriate medium  Language differences  Emotions  Poor listening skills  Distractions
  16. 16. Noise factor: It is interference in communication: a) Physical noise b) Internal stimuli.
  17. 17. Barriers in Communication 1.Semantic Barrier: a) Symbols with different meaning b) Badly expressed message or use of Jargons (specialists language). c) Un-clarified assumptions d) Same word having different meanings
  18. 18. Organizational Barriers 1.Organizational policy 2. Organizational culture 3. Organizational Rules and Regulations 4. Status Relationship 5. Inadequate facility: like, Lack of regular meetings, etc.
  19. 19. Psychological Barriers  Lack of attention  Premature evaluation  Loss in transmission & poor retention  Distrust of communication  Failure to communicate properly
  20. 20. What is non-verbal communication?  Non-verbal communication is defined as “the process of using wordless messages to generate meaning”.  The use of non-verbal communication can create a whole new meaning to a message.
  21. 21. Non-verbal Communication
  22. 22. Non-verbal Communication  Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional Everything except the words! except the words!
  23. 23. Forms of non-verbal communication  Facial expression  Gestures  Eye contact  Body movement
  24. 24. Forms of non-verbal communication  Voice  Touch  Time  Paralanguage
  25. 25. Features of Non-verbal Communication  Non-verbal communication flows through all acts, of speaking or writing.  In fact, they are wordless messages.  It is a creative activity, which comes through stimuli produced by mind.
  26. 26. Importance of Non-verbal Communication  For being an excellent communicator, a person needs to augment his/her verbal expressions with non-verbal ones.
  27. 27. Advantages of Non-verbal Communication  The usage of non-verbal communication can clarify even the toughest message to understand.  Sometimes, non-verbal cues can be more meaningful than the words themselves.
  28. 28. Kinesics  Scientific study of ‘how the body speaks’ has been labeled as ‘KINESICS’.  Bodily Movement and Facial Expression involves the study of bodily movements and is often called Kinesics (meaning movement)
  29. 29. Kinesics  Interpreting the meaning of non-verbal communication through bodily movement helps in assessing how a person normally reacts.  Knowing the person you are ‘reading’ definitely helps better comprehension of their non-verbal communication, like gestures, facial expressions etc.
  30. 30. How does the body speak?  Like any spoken language, body language has words, sentences, and punctuation.  Each gesture is like a single word, and one word may have several different meanings.
  31. 31. Space & Distance – Proxemics Understanding each person’s border is an important part of communication. It is a part of Proxemics
  32. 32. Personal Space  Personal space is your “bubble”- the space you place between yourself and others.  This invisible boundary becomes apparent only when someone tries to enter your “bubble”.
  33. 33. Space & Distance  Every person has a natural territory that he / she carries around with him /her.  So, one should be careful about how one enters another person’s space.  Territory also includes the arrangement of our office or home.
  34. 34. Personal Space  There are different forms of space for different times, place & situations.  Intimate, Personal, Social and Public distances make up the concept of space.
  35. 35. Space & Distance  Intimate Distance: actual touching to 6 to 18 inches.  Personal Distance: 18 inches to 4 feet.  Social Distance: 4 to 12 feet
  36. 36. Space & Distance  Conversational Distance:  Public Distance: 12 to 25 feet
  37. 37. Paralanguage  Paralanguage is almost similar to verbal communication.  Language deals with ‘what is said’  Paralanguage deals with ’how it is said’  It is a type of non-verbal communication which includes – articulation, pronunciation, volume, pitch, rate and other vocal qualities.
  38. 38. Verbal Vs Non-verbal Communication  Although verbal communication is easier to understand, non-verbal communication is essential to understand not only a message, but more importantly, the feelings behind the message.
  39. 39. Questions
  40. 40. A presentation By – N.G.Palit
  41. 41. At the End  I shall be glad if you can send your valuable feed-back at: or through facebook account nandapalit