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Non Verbal & Verbal 
Communication 
By – 
N.G.Palit
What is Communication? 
( In one proper sentence) 
TTHHIINNKK--PPAAIIRR--SSHHAARREE
What is Communication? 
 Communication is derived from a Latin 
word “Communis”, which means “to 
share”. 
 It can be sharing of ideas, concepts, 
feelings and emotions.
Communication is a two-way 
process 
 Communication is a 
‘two-way process’. 
 Sender to receiver 
(message), and the 
 Receiver to sender 
(feedback)
The Communication Process 
MESSAGE 
SENDER MEDIUM RECEIVER 
FEEDBACK
What are the mmoosstt ccoommmmoonn wwaayyss oorr 
mmeetthhooddss oonn hhooww wwee CCOOMMMMUUNNIICCAATTEE 
wwiitthh ppeeooppllee aarroouunndd uuss?? 
WWaayyss ooff 
CCoommmmuunniiccaattiioo 
nn
Verbal & non-verbal 
communication 
In Verbal Communication: 
Words account for only - 7% 
 Tone 
 Modulation 38% 
 Volume 
 Total - 45% 
 Balance 55% is through non-verbal Communication, which 
includes:- 
 Our Body Language. 
 Breathing. 
 Our movement.
Verbal Communication Non-verbal 
Communication 
 Through the words 
we use. 
 Bodily actions and 
vocal qualities that 
accompany a verbal 
message.
Importance of non-verbal 
communication
What is Verbal 
Communication? 
 ‘Verbal’ is the Latin adjective of ‘Word’. 
So, verbal communication means 
communicating with words, whether 
written or spoken.
Verbal Communication 
 Verbal communication 
consists of speaking, 
listening, writing 
and 
reading,
Merits of Verbal 
Communication 
 More personal and informal. 
 Makes immediate impact. 
 Provides opportunity for interaction and 
feedback. 
 Helps us correct our messages according 
to the feedback and non-verbal cues from 
the listener 
 It is very fast and non-expensive.
Demerits 
 A word once uttered can’t be taken back. 
 Impact may be short lived. 
 It can be forgotten easily. 
 There is no legal evidence of oral 
communication.
Importance of Effective 
Communication 
TTOO AAVVOOIIDD 
MISUNDERSTANDING 
MISCOMMUNICATIONS
Barriers in Communication 
 Noise 
 Assumptions / Misconceptions 
 Inappropriate medium 
 Language differences 
 Emotions 
 Poor listening skills 
 Distractions
Noise factor: It is interference in 
communication: 
a) Physical noise 
b) Internal stimuli.
Barriers in Communication 
1.Semantic Barrier: 
a) Symbols with different meaning 
b) Badly expressed message or 
use of Jargons (specialists 
language). 
c) Un-clarified assumptions 
d) Same word having different 
meanings
Organizational Barriers 
1.Organizational policy 
2. Organizational culture 
3. Organizational Rules and 
Regulations 
4. Status Relationship 
5. Inadequate facility: like, 
Lack of regular meetings, 
etc.
Psychological Barriers 
 Lack of attention 
 Premature evaluation 
 Loss in transmission & poor retention 
 Distrust of communication 
 Failure to communicate 
properly
What is non-verbal 
communication? 
 Non-verbal communication is defined as 
“the process of using wordless 
messages to generate meaning”. 
 The use of non-verbal communication 
can create a whole new meaning to a 
message.
Non-verbal Communication
Non-verbal Communication 
 Non-verbal communication includes all 
unwritten and unspoken messages, both 
intentional and unintentional 
Everything 
except the words! 
except the words!
Forms of non-verbal 
communication 
 Facial expression 
 Gestures 
 Eye contact 
 Body movement
Forms of non-verbal 
communication 
 Voice 
 Touch 
 Time 
 Paralanguage
Features of Non-verbal 
Communication 
 Non-verbal communication flows 
through all acts, of speaking or 
writing. 
 In fact, they are wordless 
messages. 
 It is a creative activity, which comes 
through stimuli produced by mind.
Importance of Non-verbal 
Communication 
 For being an excellent communicator, 
a person needs to augment his/her 
verbal expressions with non-verbal ones.
Advantages of Non-verbal 
Communication 
 The usage of non-verbal 
communication 
can clarify even the toughest 
message to understand. 
 Sometimes, non-verbal cues can be more 
meaningful than the words themselves.
Kinesics 
 Scientific study of ‘how the body 
speaks’ 
has been labeled as ‘KINESICS’. 
 Bodily Movement and Facial Expression 
involves the study of bodily movements 
and is often called Kinesics (meaning 
movement)
Kinesics 
 Interpreting the meaning of non-verbal 
communication through bodily movement 
helps in assessing how a person normally 
reacts. 
 Knowing the person you are ‘reading’ 
definitely helps better comprehension of 
their non-verbal communication, like gestures, 
facial expressions etc.
How does the body speak? 
 Like any spoken language, 
body language has words, 
sentences, and punctuation. 
 Each gesture is like a single 
word, and one word may 
have several different meanings.
Space & Distance – 
Proxemics 
Understanding 
each 
person’s border 
is 
an important part 
of communication. 
It is a part of 
Proxemics
Personal Space 
 Personal space is your 
“bubble”- the space you 
place between yourself 
and others. 
 This invisible boundary 
becomes apparent only 
when someone tries to 
enter your “bubble”.
Space & Distance 
 Every person has a natural territory that 
he / she carries around with him /her. 
 So, one should be careful about how 
one enters another person’s space. 
 Territory also includes the arrangement 
of our office or home.
Personal Space 
 There are different forms 
of space for different 
times, place & situations. 
 Intimate, Personal, Social 
and Public distances make 
up the concept of space.
Space & Distance 
 Intimate Distance: 
actual touching to 6 to 18 inches. 
 Personal Distance: 
18 inches to 4 feet. 
 Social Distance: 
4 to 12 feet
Space & Distance 
 Conversational Distance: 
 Public Distance: 
12 to 25 feet
Paralanguage 
 Paralanguage is almost similar to verbal 
communication. 
 Language deals with ‘what is said’ 
 Paralanguage deals with ’how it is said’ 
 It is a type of non-verbal communication which 
includes – articulation, pronunciation, volume, 
pitch, rate and other vocal qualities.
Verbal Vs Non-verbal Communication 
 Although verbal communication is easier to 
understand, non-verbal communication is 
essential to understand not only a message, 
but more importantly, the feelings behind the 
message.
Questions
A presentation 
By – 
N.G.Palit
At the End 
 I shall be glad if you can send your 
valuable feed-back at: 
nandapalit@yahoo.co.in 
or through facebook account 
nandapalit

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Nonverbal Cues and Communication Styles

  • 1. Non Verbal & Verbal Communication By – N.G.Palit
  • 2. What is Communication? ( In one proper sentence) TTHHIINNKK--PPAAIIRR--SSHHAARREE
  • 3. What is Communication?  Communication is derived from a Latin word “Communis”, which means “to share”.  It can be sharing of ideas, concepts, feelings and emotions.
  • 4. Communication is a two-way process  Communication is a ‘two-way process’.  Sender to receiver (message), and the  Receiver to sender (feedback)
  • 5. The Communication Process MESSAGE SENDER MEDIUM RECEIVER FEEDBACK
  • 6. What are the mmoosstt ccoommmmoonn wwaayyss oorr mmeetthhooddss oonn hhooww wwee CCOOMMMMUUNNIICCAATTEE wwiitthh ppeeooppllee aarroouunndd uuss?? WWaayyss ooff CCoommmmuunniiccaattiioo nn
  • 7. Verbal & non-verbal communication In Verbal Communication: Words account for only - 7%  Tone  Modulation 38%  Volume  Total - 45%  Balance 55% is through non-verbal Communication, which includes:-  Our Body Language.  Breathing.  Our movement.
  • 8. Verbal Communication Non-verbal Communication  Through the words we use.  Bodily actions and vocal qualities that accompany a verbal message.
  • 9. Importance of non-verbal communication
  • 10. What is Verbal Communication?  ‘Verbal’ is the Latin adjective of ‘Word’. So, verbal communication means communicating with words, whether written or spoken.
  • 11. Verbal Communication  Verbal communication consists of speaking, listening, writing and reading,
  • 12. Merits of Verbal Communication  More personal and informal.  Makes immediate impact.  Provides opportunity for interaction and feedback.  Helps us correct our messages according to the feedback and non-verbal cues from the listener  It is very fast and non-expensive.
  • 13. Demerits  A word once uttered can’t be taken back.  Impact may be short lived.  It can be forgotten easily.  There is no legal evidence of oral communication.
  • 14. Importance of Effective Communication TTOO AAVVOOIIDD MISUNDERSTANDING MISCOMMUNICATIONS
  • 15. Barriers in Communication  Noise  Assumptions / Misconceptions  Inappropriate medium  Language differences  Emotions  Poor listening skills  Distractions
  • 16. Noise factor: It is interference in communication: a) Physical noise b) Internal stimuli.
  • 17. Barriers in Communication 1.Semantic Barrier: a) Symbols with different meaning b) Badly expressed message or use of Jargons (specialists language). c) Un-clarified assumptions d) Same word having different meanings
  • 18. Organizational Barriers 1.Organizational policy 2. Organizational culture 3. Organizational Rules and Regulations 4. Status Relationship 5. Inadequate facility: like, Lack of regular meetings, etc.
  • 19. Psychological Barriers  Lack of attention  Premature evaluation  Loss in transmission & poor retention  Distrust of communication  Failure to communicate properly
  • 20. What is non-verbal communication?  Non-verbal communication is defined as “the process of using wordless messages to generate meaning”.  The use of non-verbal communication can create a whole new meaning to a message.
  • 22. Non-verbal Communication  Non-verbal communication includes all unwritten and unspoken messages, both intentional and unintentional Everything except the words! except the words!
  • 23. Forms of non-verbal communication  Facial expression  Gestures  Eye contact  Body movement
  • 24. Forms of non-verbal communication  Voice  Touch  Time  Paralanguage
  • 25. Features of Non-verbal Communication  Non-verbal communication flows through all acts, of speaking or writing.  In fact, they are wordless messages.  It is a creative activity, which comes through stimuli produced by mind.
  • 26. Importance of Non-verbal Communication  For being an excellent communicator, a person needs to augment his/her verbal expressions with non-verbal ones.
  • 27. Advantages of Non-verbal Communication  The usage of non-verbal communication can clarify even the toughest message to understand.  Sometimes, non-verbal cues can be more meaningful than the words themselves.
  • 28. Kinesics  Scientific study of ‘how the body speaks’ has been labeled as ‘KINESICS’.  Bodily Movement and Facial Expression involves the study of bodily movements and is often called Kinesics (meaning movement)
  • 29.
  • 30. Kinesics  Interpreting the meaning of non-verbal communication through bodily movement helps in assessing how a person normally reacts.  Knowing the person you are ‘reading’ definitely helps better comprehension of their non-verbal communication, like gestures, facial expressions etc.
  • 31. How does the body speak?  Like any spoken language, body language has words, sentences, and punctuation.  Each gesture is like a single word, and one word may have several different meanings.
  • 32. Space & Distance – Proxemics Understanding each person’s border is an important part of communication. It is a part of Proxemics
  • 33. Personal Space  Personal space is your “bubble”- the space you place between yourself and others.  This invisible boundary becomes apparent only when someone tries to enter your “bubble”.
  • 34. Space & Distance  Every person has a natural territory that he / she carries around with him /her.  So, one should be careful about how one enters another person’s space.  Territory also includes the arrangement of our office or home.
  • 35. Personal Space  There are different forms of space for different times, place & situations.  Intimate, Personal, Social and Public distances make up the concept of space.
  • 36. Space & Distance  Intimate Distance: actual touching to 6 to 18 inches.  Personal Distance: 18 inches to 4 feet.  Social Distance: 4 to 12 feet
  • 37. Space & Distance  Conversational Distance:  Public Distance: 12 to 25 feet
  • 38. Paralanguage  Paralanguage is almost similar to verbal communication.  Language deals with ‘what is said’  Paralanguage deals with ’how it is said’  It is a type of non-verbal communication which includes – articulation, pronunciation, volume, pitch, rate and other vocal qualities.
  • 39. Verbal Vs Non-verbal Communication  Although verbal communication is easier to understand, non-verbal communication is essential to understand not only a message, but more importantly, the feelings behind the message.
  • 41. A presentation By – N.G.Palit
  • 42. At the End  I shall be glad if you can send your valuable feed-back at: nandapalit@yahoo.co.in or through facebook account nandapalit